Spring Cypress Grocery - Customer Service Rep - Part-Time (Beer & Wine)
Central Market, Spring, Texas, us, 77391
Overview
Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodie’s wonderland. Our commitment beyond the plate is another reason we’re a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.
Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have a ...
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We Are Looking For
a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
What is the work? Stocking
Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs Customer Service Assistant duties as needed
Customer Service
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities / Pre-requisites
Beauty: Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise: Prepares tags and signs as needed
Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games
Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; Prepares tags and signs as needed
Texas Backyard: Basic knowledge of chemical recommendations; Basic knowledge of the nursery business and plant recommendations; Ability to complete Green Thumb training (H-E-B internal training)
What is your background?
Minimum age 18 (mandatory)
High school diploma (or equivalent)
1+ years of experienceCompletion of Company Orientation and Safety Training
Do you have what it takes to be a fit as an H-E-B Customer Service Specialist?
Strong customer service skills
Reading and writing skills
Planning and organizing skills
Communication and interpersonal skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Perform the following, based on your Department?
Beauty
Constantly* reach at waist, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
Drugstore
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
Dairy
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, loud noises and wet conditions
Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
Frozen
Constantly* reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
Texas Backyard
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Frequently be exposed to ambient temperatures
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
06-2019
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Responsibilities H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Customer Service Specialist, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety / sanitation standards.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do You Have a ...
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?
We Are Looking For
a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
What is the work? Stocking
Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
Performs Customer Service Assistant duties as needed
Customer Service
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Sales
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Food Safety / Sanitation
Cleans and sanitizes sales floor, display cases, prep areas, and equipment
Properly handles and maintains the operation of all equipment
Complies with departmental SOPs and store operating procedures
Additional Department-Specific Responsibilities / Pre-requisites
Beauty: Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise: Prepares tags and signs as needed
Entertainment: Knowledge in the audio / video field; Knowledge of specialty products, movies, music, electronics, and video games
Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks; Prepares tags and signs as needed
Texas Backyard: Basic knowledge of chemical recommendations; Basic knowledge of the nursery business and plant recommendations; Ability to complete Green Thumb training (H-E-B internal training)
What is your background?
Minimum age 18 (mandatory)
High school diploma (or equivalent)
1+ years of experienceCompletion of Company Orientation and Safety Training
Do you have what it takes to be a fit as an H-E-B Customer Service Specialist?
Strong customer service skills
Reading and writing skills
Planning and organizing skills
Communication and interpersonal skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Perform the following, based on your Department?
Beauty
Constantly* reach at waist, grasp
Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
Occasionally be exposed to cold, loud noise, and wet conditions
Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**
Drugstore
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
Dairy
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, loud noises and wet conditions
Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**
Frozen
Constantly* reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**
Texas Backyard
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet conditions and loud noise
Frequently be exposed to ambient temperatures
Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.
06-2019
#J-18808-Ljbffr