Member Outreach Representative (Outbound Calls)
TEKsystems, Renton, Washington, United States, 98056
Description
New Member Welcome representatives will ensure members understand the plan they've purchased by providing benefits and ensuring members have access to the care they need. They assign primary care physicians, schedule appointments as needed, and assist members in transitioning pharmacy items to an IGP or community pharmacy. They act as a resource for internal and external customers, helping to resolve complex care issues and assisting with member retention by providing superior service experiences while resolving complaints and inquiries in writing and over the telephone.
These employees will make outbound calls to assist Medicare members in scheduling Annual Wellness Visits. This is a call center position that requires member contact and outreach to approximately 50 people per day.
Additional Skills & Qualifications
Minimum two (2) years of insurance call center experience OR minimum one (1) year of experience in the health plan or delivery system (internal).
High School Diploma or equivalent.
Knowledge of medical terminology, advanced coding, and Medicare training.
Analytical, communication, and problem‑solving skills.
Computer skills.
Disqualifier:
Time off over the course of the contract.
Work From Home Requirements
A connection with 20 Mb+ download and 8–10 Mb upload speeds is REQUIRED.
Must be able to hardwire to the internet modem and cannot access internet wirelessly.
Please have each candidate test their internet speed to ensure they can meet this requirement before being selected for interview (www.speedtest.net).
In areas where internet services providers (ISP) are limited, adequate internet services may not be available. This must be considered when evaluating an individual's ability to work from home.
Workspace
Employees who work from home must have a quiet and private workspace in the home. PHI (Patient Health Information) must be protected at all times.
Telecommuting should not be viewed or used as a substitute for dependent care. Telecommuters must make regular dependent‑care arrangements while telecommuting.
This is a remote work opportunity, but not suitable for nomadic employment. Candidates must reside in Washington or Idaho during their contract for employment with Kaiser Permanente and cannot travel with their equipment.
Equipment supplied to all home agents includes a computer, two monitors, keyboard, mouse, headset, and webcam.
Agents are expected to join training and scheduled meetings with camera on.
Job Type & Location This is a Contract position based out of Renton, WA.
Pay and Benefits The pay range for this position is $22.00 – $24.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 27, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full‑stack technology services, talent services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Employment Opportunity The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Employment Opportunity (again) The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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These employees will make outbound calls to assist Medicare members in scheduling Annual Wellness Visits. This is a call center position that requires member contact and outreach to approximately 50 people per day.
Additional Skills & Qualifications
Minimum two (2) years of insurance call center experience OR minimum one (1) year of experience in the health plan or delivery system (internal).
High School Diploma or equivalent.
Knowledge of medical terminology, advanced coding, and Medicare training.
Analytical, communication, and problem‑solving skills.
Computer skills.
Disqualifier:
Time off over the course of the contract.
Work From Home Requirements
A connection with 20 Mb+ download and 8–10 Mb upload speeds is REQUIRED.
Must be able to hardwire to the internet modem and cannot access internet wirelessly.
Please have each candidate test their internet speed to ensure they can meet this requirement before being selected for interview (www.speedtest.net).
In areas where internet services providers (ISP) are limited, adequate internet services may not be available. This must be considered when evaluating an individual's ability to work from home.
Workspace
Employees who work from home must have a quiet and private workspace in the home. PHI (Patient Health Information) must be protected at all times.
Telecommuting should not be viewed or used as a substitute for dependent care. Telecommuters must make regular dependent‑care arrangements while telecommuting.
This is a remote work opportunity, but not suitable for nomadic employment. Candidates must reside in Washington or Idaho during their contract for employment with Kaiser Permanente and cannot travel with their equipment.
Equipment supplied to all home agents includes a computer, two monitors, keyboard, mouse, headset, and webcam.
Agents are expected to join training and scheduled meetings with camera on.
Job Type & Location This is a Contract position based out of Renton, WA.
Pay and Benefits The pay range for this position is $22.00 – $24.00 per hour.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
Life Insurance (voluntary life & AD&D for the employee and dependents)
Short‑ and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, vacation, or sick leave)
Workplace Type This is a fully remote position.
Application Deadline This position is anticipated to close on Feb 27, 2026.
About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in full‑stack technology services, talent services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Equal Employment Opportunity The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Employment Opportunity (again) The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr