Join the dynamic team at Signia by Hilton Atlanta as a Reservations Specialist, where your expertise in hospitality will shine!
We are seeking an enthusiastic candidate with experience as a Guest Service Agent in a hotel front desk environment. Familiarity with Hilton and OnQ is a plus. Strong communication skills, flexibility, and a background in hospitality will make you a great fit for this role.
Shift Pattern:
Open availability required Monday - Sunday between the hours of 6am - 11pm Pay Rate:
$20.00 per hour The Benefits:
At Hilton, we are committed to supporting the mental and physical well-being of our Team Members, helping you to thrive both personally and professionally in a diverse and inclusive environment. We offer a variety of innovative programs and benefits, including: Access to your pay when you need it through DailyPay Medical Insurance for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount Debt-free education opportunities, including a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs What will I be doing? Respond effectively to guest inquiries and requests, resolving issues via telephone in a timely, friendly, and efficient manner Provide comprehensive information about hotel facilities and services Handle emergencies by documenting and relaying accurate information to appropriate parties Deliver messages promptly and accurately with proper grammar and spelling Operate office equipment such as computers, PBX systems, and fax machines Monitor and respond to all pre-arrival questions and requests in third-party systems, ensuring proper execution Assist with all reservations in the room PMS system Pre-assign rooms to incoming reservations to optimize availability and upselling opportunities What are we looking for? As a leader in the hospitality industry since 1919, Hilton values our team members' adherence to our Vision, Mission, and Values. We seek individuals who embody: Hospitality
- Passionate about delivering exceptional guest experiences Integrity
- Committed to doing the right thing at all times Leadership
- Recognized as leaders in our industry and communities Teamwork
- Dedicated team players Ownership
- Accountable for actions and decisions Now
- Operating with urgency and discipline In addition, we look for the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites. For nearly a century, we have provided business and leisure travelers with superior service and amenities. Our vision is to fill the earth with the light and warmth of hospitality, and our remarkable Team Members are at the heart of this mission. Join us in creating exceptional hospitality experiences every day! Job:
Call Center and Reservations Title:
Reservations Specialist Requisition ID:
HOT0CADS EOE/AA/Disabled/Veterans
Open availability required Monday - Sunday between the hours of 6am - 11pm Pay Rate:
$20.00 per hour The Benefits:
At Hilton, we are committed to supporting the mental and physical well-being of our Team Members, helping you to thrive both personally and professionally in a diverse and inclusive environment. We offer a variety of innovative programs and benefits, including: Access to your pay when you need it through DailyPay Medical Insurance for you and your family Mental Health Resources Best-in-Class Paid Time Off (PTO) Go Hilton travel discount program Supportive parental leave Matching 401(k) Employee stock purchase program (ESPP) - purchase Hilton shares at a 15% discount Debt-free education opportunities, including a wide variety of educational credentials Career growth and development Team Member Resource Groups Recognition and rewards programs What will I be doing? Respond effectively to guest inquiries and requests, resolving issues via telephone in a timely, friendly, and efficient manner Provide comprehensive information about hotel facilities and services Handle emergencies by documenting and relaying accurate information to appropriate parties Deliver messages promptly and accurately with proper grammar and spelling Operate office equipment such as computers, PBX systems, and fax machines Monitor and respond to all pre-arrival questions and requests in third-party systems, ensuring proper execution Assist with all reservations in the room PMS system Pre-assign rooms to incoming reservations to optimize availability and upselling opportunities What are we looking for? As a leader in the hospitality industry since 1919, Hilton values our team members' adherence to our Vision, Mission, and Values. We seek individuals who embody: Hospitality
- Passionate about delivering exceptional guest experiences Integrity
- Committed to doing the right thing at all times Leadership
- Recognized as leaders in our industry and communities Teamwork
- Dedicated team players Ownership
- Accountable for actions and decisions Now
- Operating with urgency and discipline In addition, we look for the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, offering a range of accommodations from luxurious full-service hotels and resorts to extended-stay suites. For nearly a century, we have provided business and leisure travelers with superior service and amenities. Our vision is to fill the earth with the light and warmth of hospitality, and our remarkable Team Members are at the heart of this mission. Join us in creating exceptional hospitality experiences every day! Job:
Call Center and Reservations Title:
Reservations Specialist Requisition ID:
HOT0CADS EOE/AA/Disabled/Veterans