Location: New York, NY 10004, United States
Required Skills & Experience:
Minimum two (2) years of call center or customer service experience Bilingual (Spanish) Must Have Strong verbal and written communication skills Active listening and customer engagement skills Strong problem-solving and issue-resolution abilities Computer literacy and ability to work with customer service systems Project Description:
Supported customer service operations by handling high-volume inbound and outbound calls while delivering exceptional service and technical support. Responsible for resolving customer inquiries and complaints, ensuring satisfaction, and maintaining professionalism in a fast-paced call center environment. Key Responsibilities:
Managed incoming and outgoing calls to provide timely customer support Responded to customer questions and concerns while delivering accurate information Resolved customer complaints efficiently and professionally to ensure satisfaction Provided technical support and guidance to customers as needed Maintained strong communication standards through clear verbal and written interactions Demonstrated active listening skills to fully understand customer needs and issues Applied problem-solving techniques to identify root causes and deliver effective solutions Performed additional assignments as required to support operational needs Utilized computer systems effectively while maintaining accurate call documentation
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Required Skills & Experience:
Minimum two (2) years of call center or customer service experience Bilingual (Spanish) Must Have Strong verbal and written communication skills Active listening and customer engagement skills Strong problem-solving and issue-resolution abilities Computer literacy and ability to work with customer service systems Project Description:
Supported customer service operations by handling high-volume inbound and outbound calls while delivering exceptional service and technical support. Responsible for resolving customer inquiries and complaints, ensuring satisfaction, and maintaining professionalism in a fast-paced call center environment. Key Responsibilities:
Managed incoming and outgoing calls to provide timely customer support Responded to customer questions and concerns while delivering accurate information Resolved customer complaints efficiently and professionally to ensure satisfaction Provided technical support and guidance to customers as needed Maintained strong communication standards through clear verbal and written interactions Demonstrated active listening skills to fully understand customer needs and issues Applied problem-solving techniques to identify root causes and deliver effective solutions Performed additional assignments as required to support operational needs Utilized computer systems effectively while maintaining accurate call documentation
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