Job Overview
We are seeking a dedicated and professional Call Center Representative to join our team. This role involves providing exceptional customer service through inbound and outbound calls, assisting clients with inquiries, and supporting administrative functions within a fast‑paced healthcare environment. The ideal candidate will possess strong communication skills, be detail‑oriented, and have experience in medical office settings or customer service. Multilingual abilities and familiarity with medical terminology are highly valued to effectively serve diverse patient populations.
Duties
Handle incoming calls from patients, healthcare providers, and insurance companies with professionalism and courtesy
Provide accurate information regarding appointments, billing, and medical services
Document interactions accurately using data entry skills on computer systems
Assist patients with scheduling appointments and follow‑up procedures
Maintain confidentiality of sensitive medical information in compliance with HIPAA regulations
Utilize phone etiquette to ensure positive patient experiences
Collaborate with team members to resolve issues efficiently and effectively
Support administrative tasks such as updating patient records and processing forms as needed
Experience
Prior experience in a medical office or healthcare call center is preferred but not required; training will be provided
Strong computer skills, including proficiency in data entry and familiarity with healthcare software systems
Excellent communication skills in English; bilingual abilities (e.g., Spanish, French) are a plus
Knowledge of medical terminology is advantageous but can be learned on the job
Demonstrated customer service skills with the ability to handle challenging situations calmly and professionally
Analysis skills to assess caller needs and provide appropriate solutions or elevate issues accordingly
Shift: M-F 9am - 5pm
Pay is based on experience
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Duties
Handle incoming calls from patients, healthcare providers, and insurance companies with professionalism and courtesy
Provide accurate information regarding appointments, billing, and medical services
Document interactions accurately using data entry skills on computer systems
Assist patients with scheduling appointments and follow‑up procedures
Maintain confidentiality of sensitive medical information in compliance with HIPAA regulations
Utilize phone etiquette to ensure positive patient experiences
Collaborate with team members to resolve issues efficiently and effectively
Support administrative tasks such as updating patient records and processing forms as needed
Experience
Prior experience in a medical office or healthcare call center is preferred but not required; training will be provided
Strong computer skills, including proficiency in data entry and familiarity with healthcare software systems
Excellent communication skills in English; bilingual abilities (e.g., Spanish, French) are a plus
Knowledge of medical terminology is advantageous but can be learned on the job
Demonstrated customer service skills with the ability to handle challenging situations calmly and professionally
Analysis skills to assess caller needs and provide appropriate solutions or elevate issues accordingly
Shift: M-F 9am - 5pm
Pay is based on experience
#J-18808-Ljbffr