Director of Client & Community Engagement
West Fort Worth Center of Hope, Fort Worth, Texas, United States, 76102
JOB SUMMARY:
The Director of Client & Community Services plays a key role in supporting the mission of West Fort Worth Center of Hope. This full‑time leadership role provides both direct client support and program oversight, ensuring that services are delivered through a stabilization‑focused, mental health and trauma‑informed lens. This position manages client pathways from crisis relief to self‑sufficiency, oversees case management, client documentation, referrals, and cultivates partnerships that address the root causes of instability and family crisis.
KEY RESPONSIBILITIES: Client Services & Case Management
Provide direct, trauma‑informed support to individuals and families experiencing housing instability and crisis.
Oversee client pathways from intake and crisis relief through stabilization, goal‑setting, and transition toward self‑sufficiency.
Ensure services are delivered using trauma‑informed, strengths‑based, and mental health‑aware practices.
Maintain high‑quality case documentation, assessments, service plans, and progress notes in alignment with organizational and funder requirements.
Program Leadership & Coordination
Provide leadership and oversight of client service delivery to ensure consistency, quality, and continuity of care.
Recruit, onboard, and supervise bachelor's‑level and master's‑level interns from a variety of colleges and universities.
Develop, refine, and implement service workflows and protocols that support stabilization‑focused outcomes.
Monitor client outcomes and contribute to program evaluation and continuous improvement efforts.
Support compliance with grant requirements related to client services and reporting.
Community Partnerships & Referrals
Build and maintain strong collaborative relationships with churches, nonprofits, mental health providers, schools, and community agencies.
Coordinate referrals to external resources addressing mental health, housing, employment, education, and family stability.
Represent West Fort Worth Center of Hope in community meetings and partnership initiatives related to client services.
Organizational Support & Leadership
Serve as a key member of the leadership team, contributing to strategic planning and organizational growth.
Provide supervision, guidance, or training support to client‑facing staff or volunteers as applicable.
Collaborate closely with the Executive Director to ensure alignment between service delivery and organizational mission.
QUALIFICATIONS: KNOWLEDGE / SKILLS / ABILITIES
Passion for the mission and values of West Fort Worth Center of Hope and commitment to advancing the mission of restoration and stability for families in West Fort Worth.
Master's degree in a human services discipline, such as mental health, social work, education, or child and family development; clinical licensure a plus but not required.
Experience in trauma‑informed care, program coordination, case management, or related client services work.
Demonstrated experience leading teams, supervising staff, or managing programs (5 years minimum preferred).
Strong collaboration and relationship‑building skills, particularly with church and community partners.
Excellent organizational, documentation, and communication skills.
Actively involved in a Christian church; personal life reflects strong Christian principles.
Ability to listen, be empathetic, motivate, follow through, be tenacious, and be eager to seize challenges and resolve issues.
Proficiency in Microsoft Office Suite and Google Workspace required; familiarity with Canva and Constant Contact is a plus.
Bilingual or multilingual abilities are a plus.
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KEY RESPONSIBILITIES: Client Services & Case Management
Provide direct, trauma‑informed support to individuals and families experiencing housing instability and crisis.
Oversee client pathways from intake and crisis relief through stabilization, goal‑setting, and transition toward self‑sufficiency.
Ensure services are delivered using trauma‑informed, strengths‑based, and mental health‑aware practices.
Maintain high‑quality case documentation, assessments, service plans, and progress notes in alignment with organizational and funder requirements.
Program Leadership & Coordination
Provide leadership and oversight of client service delivery to ensure consistency, quality, and continuity of care.
Recruit, onboard, and supervise bachelor's‑level and master's‑level interns from a variety of colleges and universities.
Develop, refine, and implement service workflows and protocols that support stabilization‑focused outcomes.
Monitor client outcomes and contribute to program evaluation and continuous improvement efforts.
Support compliance with grant requirements related to client services and reporting.
Community Partnerships & Referrals
Build and maintain strong collaborative relationships with churches, nonprofits, mental health providers, schools, and community agencies.
Coordinate referrals to external resources addressing mental health, housing, employment, education, and family stability.
Represent West Fort Worth Center of Hope in community meetings and partnership initiatives related to client services.
Organizational Support & Leadership
Serve as a key member of the leadership team, contributing to strategic planning and organizational growth.
Provide supervision, guidance, or training support to client‑facing staff or volunteers as applicable.
Collaborate closely with the Executive Director to ensure alignment between service delivery and organizational mission.
QUALIFICATIONS: KNOWLEDGE / SKILLS / ABILITIES
Passion for the mission and values of West Fort Worth Center of Hope and commitment to advancing the mission of restoration and stability for families in West Fort Worth.
Master's degree in a human services discipline, such as mental health, social work, education, or child and family development; clinical licensure a plus but not required.
Experience in trauma‑informed care, program coordination, case management, or related client services work.
Demonstrated experience leading teams, supervising staff, or managing programs (5 years minimum preferred).
Strong collaboration and relationship‑building skills, particularly with church and community partners.
Excellent organizational, documentation, and communication skills.
Actively involved in a Christian church; personal life reflects strong Christian principles.
Ability to listen, be empathetic, motivate, follow through, be tenacious, and be eager to seize challenges and resolve issues.
Proficiency in Microsoft Office Suite and Google Workspace required; familiarity with Canva and Constant Contact is a plus.
Bilingual or multilingual abilities are a plus.
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