Bi-lingual English/Spanish BDC Customer Service Representative
Hileycarshuntsville, Fort Worth, Texas, United States, 76102
At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people. That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers. We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
Benefits
Medical and Dental
Paid Time Off
Competitive Pay and Bonus Structure
Life Insurance
Professional Development
Holiday Pay
401(k) available at most locations
Merit increase after 90 day probationary period, giving you pass your evaluation
Responsibilities
Answer customer calls and establish follows-up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with missed appointments
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
Utilize BDC tracking system daily.
Qualifications
Bi-lingual English/Spanish
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
Able to work any days/hours the BDC is open
Automotive knowledge a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Benefits
Medical and Dental
Paid Time Off
Competitive Pay and Bonus Structure
Life Insurance
Professional Development
Holiday Pay
401(k) available at most locations
Merit increase after 90 day probationary period, giving you pass your evaluation
Responsibilities
Answer customer calls and establish follows-up with service appointments.
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
Provide customers with initial product information and direct them to the appropriate dealership resources.
Follow up with missed appointments
Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
Utilize BDC tracking system daily.
Qualifications
Bi-lingual English/Spanish
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
Able to work any days/hours the BDC is open
Automotive knowledge a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr