Remote Mortgage Customer Service Representative
Marlowe Companies Inc., Lincoln, Nebraska, United States
Benefits & Perks
LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises
Remote Work-at-Home
Job Type Full-Time
Pay Types Hourly + Bonus
Application Details No Resume Required, On-site Interview
Position Overview MCI is a fast‑growing, tech‑enabled business services company. This role supports customer service for mortgage customers, requiring daily interaction with hundreds of callers nationwide. Successful candidates will bring confidence, team spirit, and a positive outlook.
Key Responsibilities
Handle inbound customer calls courteously, timely, and professionally.
Listen to customers, understand their needs, and resolve issues.
Escalate problems to appropriate staff and management as needed.
Ensure first‑call resolution through effective problem solving.
Follow the Client program processes and maintain professional conduct.
Use the knowledge base and training to answer questions accurately.
Create and maintain customer CRM records with accurate call details.
Document call resolution in the appropriate systems.
Strictly follow client processes for handling financial issues and inquiries.
Comply with confidentiality requirements and personal information safeguards.
Follow all required scripts, policies, and procedures.
Adhere to all attendance and work schedule requirements, including scheduled training.
Candidate Qualifications Required
Must be 18 years of age.
High School Diploma or Equivalent.
Ability to multi‑task using multiple screens and systems while talking on the phone.
Typing speed of 30–45 WPM.
Fluent spoken and written English.
Familiarity with Windows PC applications and ability to learn new systems.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).
Excellent organizational, written, and oral communication skills.
Customer‑service oriented (empathetic, responsive, patient, conscientious).
Strong team orientation and positive attitude.
Highly reliable with regular attendance and punctuality.
Aptitude for issue identification, problem solving, and conflict resolution.
Good judgment when making decisions about account inquiries and call handling.
Excellent interpersonal skills to build relationships with team and customers.
Preferred
Relevant experience in banking or financial services.
Experience with data‑entry and professional writing and communication abilities to support customers.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must submit to Level II background/security investigation with fingerprint; offers contingent on results.
Must submit to drug screening; offers contingent on results.
Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Comprehensive medical, dental, vision coverage after 60 days for full‑time employees; MEC plans after 30 days.
Retirement Savings: Available retirement programs.
Disability Insurance: Short‑term coverage.
Life Insurance: Options available.
Supplemental Insurance: Accident and critical illness coverage.
Career Growth: Internal promotion focus.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code: Comfortable work attire.
EEO Statement MCI is an Equal Opportunity Employer and a Veteran’s Preferred Employer. MCI makes no distinction in employment opportunities on the basis of race, color, ancestry, age, national origin, gender, sexual orientation, religion, or disability.
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Remote Work-at-Home
Job Type Full-Time
Pay Types Hourly + Bonus
Application Details No Resume Required, On-site Interview
Position Overview MCI is a fast‑growing, tech‑enabled business services company. This role supports customer service for mortgage customers, requiring daily interaction with hundreds of callers nationwide. Successful candidates will bring confidence, team spirit, and a positive outlook.
Key Responsibilities
Handle inbound customer calls courteously, timely, and professionally.
Listen to customers, understand their needs, and resolve issues.
Escalate problems to appropriate staff and management as needed.
Ensure first‑call resolution through effective problem solving.
Follow the Client program processes and maintain professional conduct.
Use the knowledge base and training to answer questions accurately.
Create and maintain customer CRM records with accurate call details.
Document call resolution in the appropriate systems.
Strictly follow client processes for handling financial issues and inquiries.
Comply with confidentiality requirements and personal information safeguards.
Follow all required scripts, policies, and procedures.
Adhere to all attendance and work schedule requirements, including scheduled training.
Candidate Qualifications Required
Must be 18 years of age.
High School Diploma or Equivalent.
Ability to multi‑task using multiple screens and systems while talking on the phone.
Typing speed of 30–45 WPM.
Fluent spoken and written English.
Familiarity with Windows PC applications and ability to learn new systems.
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, SharePoint).
Excellent organizational, written, and oral communication skills.
Customer‑service oriented (empathetic, responsive, patient, conscientious).
Strong team orientation and positive attitude.
Highly reliable with regular attendance and punctuality.
Aptitude for issue identification, problem solving, and conflict resolution.
Good judgment when making decisions about account inquiries and call handling.
Excellent interpersonal skills to build relationships with team and customers.
Preferred
Relevant experience in banking or financial services.
Experience with data‑entry and professional writing and communication abilities to support customers.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must submit to Level II background/security investigation with fingerprint; offers contingent on results.
Must submit to drug screening; offers contingent on results.
Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Health Benefits: Comprehensive medical, dental, vision coverage after 60 days for full‑time employees; MEC plans after 30 days.
Retirement Savings: Available retirement programs.
Disability Insurance: Short‑term coverage.
Life Insurance: Options available.
Supplemental Insurance: Accident and critical illness coverage.
Career Growth: Internal promotion focus.
Paid Training: Learn new skills while earning a paycheck.
Casual Dress Code: Comfortable work attire.
EEO Statement MCI is an Equal Opportunity Employer and a Veteran’s Preferred Employer. MCI makes no distinction in employment opportunities on the basis of race, color, ancestry, age, national origin, gender, sexual orientation, religion, or disability.
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