Community Outreach Specialist (Spanish Speaking)
Serene Health, Sacramento, California, United States, 95828
Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. We are committed to providing comprehensive support and care that not only addresses immediate concerns but also fosters long‑term well‑being across all of our divisions: Serene Health, Community Support, and American TrueCare.
Job Summary An ECM (Enhanced Care Management) outreach worker helps individuals with complex health conditions or social challenges that make it difficult for them to navigate the healthcare system and access the services they need. The ECM Community Outreach Specialist is responsible for community outreach and enrolling eligible clients into Enhanced Care Management (ECM), a Medi‑Cal managed care benefit that addresses the clinical and non‑clinical needs of high‑need individuals through coordination of services and comprehensive care management. This position works collaboratively with a multidisciplinary team and community resources, requiring a creative intellectual with critical thinking skills and a desire to help those in need.
Duties/Responsibilities
Enroll clients in the ECM program and complete intakes both in the office and in community settings.
Perform outreach services including phone calls, texts, emails, letters, and field visits to locate clients.
Determine eligibility for pre‑approved Community Supports using the DHCS Community Supports service criteria for each support.
Facilitate referrals to resources and Community Support Providers, and perform case‑management services.
Assist clients with the development of social and community support systems.
Develop effective working relationships with agencies and organizations to advocate for clients and increase referrals.
Complete all documentation per Medi‑Cal and San Diego County standards within expected deadlines.
Conduct outreach in community settings to engage previously enrolled clients who have been unresponsive.
Participate in seminars and required trainings.
May provide translation services as needed.
Perform other related duties as assigned.
Education and Experience
High School Diploma or GED required. Bachelor’s degree in public health, social work, or a related field preferred but not required, or equivalent training and experience.
One year or more of case management or related experience required.
Valid California driver’s license and valid vehicle insurance required.
Experience with Enhanced Care Management and/or Community Supports preferred.
Experience and knowledge of working with the unhoused population preferred.
Required Skills/Abilities
Demonstrated ability to effectively perform the responsibilities outlined above.
Bilingual in English & Spanish required.
Knowledge of community and county resources to facilitate referrals and coordination with appropriate agencies.
Proficiency in the use of basic technological tools including laptops/computers, email, phones, and internet required.
Working knowledge of Microsoft Office Suite required.
Verbal and written fluency in English required; bilingual skills in a second language (particularly Spanish) desired but not required.
Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.
Physical Requirements
This job requires you to be in the community and at other community partner sites. 25% of work is often conducted in an office environment and 75% out in the community. Basic safety precautions and the use of protective clothing or gear may be required.
Pay range: $22 USD - $27 USD
Benefits
Medical, Dental, & Vision Benefits: Various insurance options for you and your family.
Short & Long‑Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(k): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre‑Employment Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.
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Job Summary An ECM (Enhanced Care Management) outreach worker helps individuals with complex health conditions or social challenges that make it difficult for them to navigate the healthcare system and access the services they need. The ECM Community Outreach Specialist is responsible for community outreach and enrolling eligible clients into Enhanced Care Management (ECM), a Medi‑Cal managed care benefit that addresses the clinical and non‑clinical needs of high‑need individuals through coordination of services and comprehensive care management. This position works collaboratively with a multidisciplinary team and community resources, requiring a creative intellectual with critical thinking skills and a desire to help those in need.
Duties/Responsibilities
Enroll clients in the ECM program and complete intakes both in the office and in community settings.
Perform outreach services including phone calls, texts, emails, letters, and field visits to locate clients.
Determine eligibility for pre‑approved Community Supports using the DHCS Community Supports service criteria for each support.
Facilitate referrals to resources and Community Support Providers, and perform case‑management services.
Assist clients with the development of social and community support systems.
Develop effective working relationships with agencies and organizations to advocate for clients and increase referrals.
Complete all documentation per Medi‑Cal and San Diego County standards within expected deadlines.
Conduct outreach in community settings to engage previously enrolled clients who have been unresponsive.
Participate in seminars and required trainings.
May provide translation services as needed.
Perform other related duties as assigned.
Education and Experience
High School Diploma or GED required. Bachelor’s degree in public health, social work, or a related field preferred but not required, or equivalent training and experience.
One year or more of case management or related experience required.
Valid California driver’s license and valid vehicle insurance required.
Experience with Enhanced Care Management and/or Community Supports preferred.
Experience and knowledge of working with the unhoused population preferred.
Required Skills/Abilities
Demonstrated ability to effectively perform the responsibilities outlined above.
Bilingual in English & Spanish required.
Knowledge of community and county resources to facilitate referrals and coordination with appropriate agencies.
Proficiency in the use of basic technological tools including laptops/computers, email, phones, and internet required.
Working knowledge of Microsoft Office Suite required.
Verbal and written fluency in English required; bilingual skills in a second language (particularly Spanish) desired but not required.
Ability to maintain a valid California driver license, current personal auto insurance, and an MVR sufficient to maintain insurability under agency auto liability.
Physical Requirements
This job requires you to be in the community and at other community partner sites. 25% of work is often conducted in an office environment and 75% out in the community. Basic safety precautions and the use of protective clothing or gear may be required.
Pay range: $22 USD - $27 USD
Benefits
Medical, Dental, & Vision Benefits: Various insurance options for you and your family.
Short & Long‑Term Disability Benefits: Protection when you need it most.
Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
Flexible Spending Accounts: Manage your finances with flexibility.
Employee Assistance Program (EAP): Support when life throws challenges your way.
401(k): Building your financial future with us. Effective after 1 year of employment.
Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
Paid Holidays: Quality time to enjoy celebrations.
Employee Referral Program: Share the opportunities and reap the rewards.
Company Discount Program: Enjoy savings on everyday expenses and memberships.
Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
Pre‑Employment Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check.
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