As a
Website Performance Manager , you are the website relationship owner for our
automotive
dealership clients. You will transform from the traditional ‘reactive’ to a ‘proactive’ mindset and will drive the vision and delivery of our website products. You will support and respond to all dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both revenue and non‑revenue generating enhancements. You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.
The
Ideal Candidate
has
AUTOMOTIVE
digital marketing, automotive agency, and/or automotive retail management experience coupled with a solid understanding of dealership operations and strong working knowledge of website strategy and advertising.
This is a full-time, remote, salaried position. Candidates must reside in the Continental, U.S., Mountain or Pacific time zone highly preferred but ALL time zones welcome to apply.
Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity
Responsible for a full and/or complex account load
Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
Execute monthly reporting with your customer to ensure a healthy and satisfied relationship
Reporting should include, Team Velocity provided KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
Assess, prioritize, and present new feature requests received from your customers to leadership
Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
Responsible for external client retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio
Collaborate with inter‑departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
Provide recommendations regarding site performance and enhancements in the form of creative services, third‑party advisements, design responsiveness, and more
Key Performance Indicators KPIs are measured so that we can be sure the division is moving in the right direction at the right speed:
Retention (Retention Rate)
Engagement (Average Response Rate)
Advocacy (NPS Survey Results)
Qualifications
BS/BA in related discipline OR an equivalent combination of education and work experience
A
minimum
of 2-3 years' progressive and successful experience in retail
automotive
digital strategy,
automotive
agency and/or
automotive
retail management experience
Demonstrated understanding of
automotive
dealership operations, proven experience and demonstrated ability to effectively work with all levels within the dealership,
required
Demonstrated working knowledge of
automotive
digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.),
required
Demonstrated written, verbal, and phone communication, and interpersonal skills
Demonstrated customer service skills and outstanding relationship management capabilities
Highly motivated self‑starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
Demonstrated knowledge in using Salesforce
Demonstrated computer knowledge including MS Office – Word, Excel & PowerPoint
Demonstrated knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
Solid analytical skills and data‑driven thinking
Possess the skills and ability to work independently
Compensation This position offers a competitive compensation package that includes an annual salary range of $65,000–$80,000 commensurate with experience, up to $15K in annual bonus/commission opportunities, as well as participation in company benefit offerings including medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps If you are interested in this position and believe your experience is a perfect fit, please SUBMIT a current resume and contact information. Please note, given the overwhelming applicant response to our post the recruiting team is only able to reach out to applicants who are selected to move forward. If you are selected, one of our Talent Managers will reach out to you within 7‑10 business days from your submission. Thank you, and best of luck!
ABOUT TEAM VELOCITY Team Velocity is a full‑service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting‑edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper‑personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard‑working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.
#J-18808-Ljbffr
Website Performance Manager , you are the website relationship owner for our
automotive
dealership clients. You will transform from the traditional ‘reactive’ to a ‘proactive’ mindset and will drive the vision and delivery of our website products. You will support and respond to all dealership inquiries quickly, solving most issues instantly. The customer will always feel as though you are there to help them. You will be responsible for product retention, while presenting both revenue and non‑revenue generating enhancements. You will assist with portfolio application growth, finding ways to expand the relationship while also monitoring and maintaining customer happiness.
The
Ideal Candidate
has
AUTOMOTIVE
digital marketing, automotive agency, and/or automotive retail management experience coupled with a solid understanding of dealership operations and strong working knowledge of website strategy and advertising.
This is a full-time, remote, salaried position. Candidates must reside in the Continental, U.S., Mountain or Pacific time zone highly preferred but ALL time zones welcome to apply.
Build and maintain relationships with a portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity
Responsible for a full and/or complex account load
Speak with customers to understand and articulate user problems that Team Velocity is uniquely positioned to solve, while triaging and prioritizing bugs and issues
Execute monthly reporting with your customer to ensure a healthy and satisfied relationship
Reporting should include, Team Velocity provided KPIs (engagement rates, lead submissions, and behavior), Google Analytics, Search Engine Optimization (including SME where applicable), and priorities and expectations provided by the customer
Assess, prioritize, and present new feature requests received from your customers to leadership
Communicate priorities, timelines and deadlines to the customer demonstrating responsiveness and providing guidance they need, not just what they ask for
Leverage Salesforce to create product backlogs, track cases, and monitor team efficiency
Work with your Customer Success counterparts to drive portfolio application growth via opportunities for upsell, expansion and upgrades, to ultimately increase the lifetime value (LTV) of your customer
Responsible for external client retention by working independently to effectively manage the progress and results of all accounts assigned within their portfolio
Collaborate with inter‑departmental divisions (digital, creative services, etc.) coordinating priorities and requests needed to support both reactive and proactive support, and to provide streamlined service for the dealer
Provide recommendations regarding site performance and enhancements in the form of creative services, third‑party advisements, design responsiveness, and more
Key Performance Indicators KPIs are measured so that we can be sure the division is moving in the right direction at the right speed:
Retention (Retention Rate)
Engagement (Average Response Rate)
Advocacy (NPS Survey Results)
Qualifications
BS/BA in related discipline OR an equivalent combination of education and work experience
A
minimum
of 2-3 years' progressive and successful experience in retail
automotive
digital strategy,
automotive
agency and/or
automotive
retail management experience
Demonstrated understanding of
automotive
dealership operations, proven experience and demonstrated ability to effectively work with all levels within the dealership,
required
Demonstrated working knowledge of
automotive
digital marketing strategy for websites and advertising (SEM, display, SEO, Google Ads, Bing, etc.),
required
Demonstrated written, verbal, and phone communication, and interpersonal skills
Demonstrated customer service skills and outstanding relationship management capabilities
Highly motivated self‑starter capable of working in a team environment
Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven
Demonstrated knowledge in using Salesforce
Demonstrated computer knowledge including MS Office – Word, Excel & PowerPoint
Demonstrated knowledge of HTML, CSS, website strategy and concepts, website analytics tools, and Google Analytics
Solid analytical skills and data‑driven thinking
Possess the skills and ability to work independently
Compensation This position offers a competitive compensation package that includes an annual salary range of $65,000–$80,000 commensurate with experience, up to $15K in annual bonus/commission opportunities, as well as participation in company benefit offerings including medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps If you are interested in this position and believe your experience is a perfect fit, please SUBMIT a current resume and contact information. Please note, given the overwhelming applicant response to our post the recruiting team is only able to reach out to applicants who are selected to move forward. If you are selected, one of our Talent Managers will reach out to you within 7‑10 business days from your submission. Thank you, and best of luck!
ABOUT TEAM VELOCITY Team Velocity is a full‑service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide.
We are revolutionizing the automotive industry with cutting‑edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity’s proprietary technology platform Apollo® analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper‑personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard‑working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.
#J-18808-Ljbffr