Analyst Brand Experience page is loaded## Analyst Brand Experiencelocations:
Carlsbad, Californiatime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R0003349Essential Functions and Key Responsibilities:*Journey Mapping & Documentation** Lead the continued development and refinement of the golfer journey map, identifying key touchpoints, pain points, and moments of truth across the customer lifecycle* Maintain a centralized repository of journey maps, touchpoint inventories, and experience documentation* Conduct analysis to identify gaps in the customer journey and opportunities to enhance the overall experience*Measurement & Analytics** Design, program, and field ongoing touchpoint surveys across the customer journey using Qualtrics or similar platforms* Build and maintain Voice of Customer (VoC) dashboards in Domo to provide real-time visibility into customer experience metrics across departments* Track and measure experience metrics across different business areas including retail, digital, events, customer service, and product interactions* Develop reporting frameworks to monitor progress on experience initiatives across the organization*Cross-functional Collaboration & Insights Delivery** Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Service, Retail) to gather touchpoint data and understand how different departments impact the golfer experience* Partner with research vendors and internal teams to design studies that provide insights into customer sentiment and experience at key moments* Own end-to-end project execution from survey design through analysis and stakeholder presentation* Create compelling visual presentations that tell the story of the golfer journey and communicate findings to stakeholders at all levels* Work closely with the broader consumer insights and analytics team to integrate experience measurement with other strategic research initiatives* Perform other related duties and assignments as required**Knowledge and Skills Requirements:*** Strong communication skills: both verbal and written, with the ability to synthesize complex information and present to diverse audiences* Advanced analytical and critical thinking skills with attention to detail* Strong cross-functional collaboration and interpersonal skills with ability to build relationships and work courteously and professionally across multiple departments* Experience with data visualization and dashboard development* Qualtrics expertise (or equivalent survey platform)* Strong project management skills with ability to manage multiple initiatives simultaneously* Ability to translate data into actionable insights and strategic recommendations* Understanding of brand experience principles and customer touchpoint management* Proficiency in Microsoft Office (Word and PowerPoint) with advanced skills in Excel* Domo experience (or similar BI tools such as Tableau or Power BI) preferred* Experience with survey automation and trigger-based distribution preferred* Familiarity with API integrations between survey platforms and CRM systems (Salesforce, HubSpot, or similar) preferred**Education, Work Experience, and Professional Certifications:*** Bachelor's degree in business, marketing, customer experience, or related field* 2+ years' experience in customer experience, market research, or related analytics role* Experience mapping customer journeys and measuring experience across multiple touchpoints* Experience developing, deploying and managing surveys across multiple channels including website embeds, email distribution, and other digital touchpoints* Retail or consumer products industry experience preferred* Passion for golf and understanding of the golfer mindset.**Work Environment / Physical Requirements:*** Normal office conditions.* Ability to work extended hours as necessary.* Occasional travel required.* Able to work efficiently and accurately in an atmosphere of frequent interruption.* Light physical effort equal to frequent lifting or moving of lightweight materials.TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $75,000 - $85,000. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.#LI-onsite#LI-CL1*TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.*At TaylorMade, we pride ourselves on being willing to do anything and everything to make our golfers better – which starts with our talented and dedicated employees. We have a group of people who live, breathe and sleep golf, doing whatever it takes to make the best, most technologically advanced and highest quality equipment for our golfers.Team TaylorMade is made up of passionate individuals who are obsessed with always being better today than yesterday. Individuals who bring diversity of thought and experience to our company and are motivated by our brand principles. We believe in the continuous development and cultivation of our people – to inspire them on their individual path of growth.Headquartered in Carlsbad, California, TaylorMade has a global impact with regional offices andopportunities around the world. #J-18808-Ljbffr
Carlsbad, Californiatime type:
Full timeposted on:
Posted 2 Days Agojob requisition id:
R0003349Essential Functions and Key Responsibilities:*Journey Mapping & Documentation** Lead the continued development and refinement of the golfer journey map, identifying key touchpoints, pain points, and moments of truth across the customer lifecycle* Maintain a centralized repository of journey maps, touchpoint inventories, and experience documentation* Conduct analysis to identify gaps in the customer journey and opportunities to enhance the overall experience*Measurement & Analytics** Design, program, and field ongoing touchpoint surveys across the customer journey using Qualtrics or similar platforms* Build and maintain Voice of Customer (VoC) dashboards in Domo to provide real-time visibility into customer experience metrics across departments* Track and measure experience metrics across different business areas including retail, digital, events, customer service, and product interactions* Develop reporting frameworks to monitor progress on experience initiatives across the organization*Cross-functional Collaboration & Insights Delivery** Collaborate with cross-functional teams (Sales, Marketing, Product, Customer Service, Retail) to gather touchpoint data and understand how different departments impact the golfer experience* Partner with research vendors and internal teams to design studies that provide insights into customer sentiment and experience at key moments* Own end-to-end project execution from survey design through analysis and stakeholder presentation* Create compelling visual presentations that tell the story of the golfer journey and communicate findings to stakeholders at all levels* Work closely with the broader consumer insights and analytics team to integrate experience measurement with other strategic research initiatives* Perform other related duties and assignments as required**Knowledge and Skills Requirements:*** Strong communication skills: both verbal and written, with the ability to synthesize complex information and present to diverse audiences* Advanced analytical and critical thinking skills with attention to detail* Strong cross-functional collaboration and interpersonal skills with ability to build relationships and work courteously and professionally across multiple departments* Experience with data visualization and dashboard development* Qualtrics expertise (or equivalent survey platform)* Strong project management skills with ability to manage multiple initiatives simultaneously* Ability to translate data into actionable insights and strategic recommendations* Understanding of brand experience principles and customer touchpoint management* Proficiency in Microsoft Office (Word and PowerPoint) with advanced skills in Excel* Domo experience (or similar BI tools such as Tableau or Power BI) preferred* Experience with survey automation and trigger-based distribution preferred* Familiarity with API integrations between survey platforms and CRM systems (Salesforce, HubSpot, or similar) preferred**Education, Work Experience, and Professional Certifications:*** Bachelor's degree in business, marketing, customer experience, or related field* 2+ years' experience in customer experience, market research, or related analytics role* Experience mapping customer journeys and measuring experience across multiple touchpoints* Experience developing, deploying and managing surveys across multiple channels including website embeds, email distribution, and other digital touchpoints* Retail or consumer products industry experience preferred* Passion for golf and understanding of the golfer mindset.**Work Environment / Physical Requirements:*** Normal office conditions.* Ability to work extended hours as necessary.* Occasional travel required.* Able to work efficiently and accurately in an atmosphere of frequent interruption.* Light physical effort equal to frequent lifting or moving of lightweight materials.TaylorMade is a performance driven organization and our total rewards approach to compensation is designed to support this. We consider many factors in determining base compensation, including position scope, job related knowledge, education, skills, experience, and work location. The expected annual base pay range for this position is $75,000 - $85,000. Additional benefits, such as health & wellness, performance bonuses, product discounts, holidays, paid time off, etc. may also be offered in accordance with our plans.#LI-onsite#LI-CL1*TaylorMade Golf Company is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, religious creed, color, national origin or ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, pregnancy, gender, gender identity, gender expression, age, sexual orientation, military and veteran status or any other basis protected by federal, state or local law, ordinance, or regulation.*At TaylorMade, we pride ourselves on being willing to do anything and everything to make our golfers better – which starts with our talented and dedicated employees. We have a group of people who live, breathe and sleep golf, doing whatever it takes to make the best, most technologically advanced and highest quality equipment for our golfers.Team TaylorMade is made up of passionate individuals who are obsessed with always being better today than yesterday. Individuals who bring diversity of thought and experience to our company and are motivated by our brand principles. We believe in the continuous development and cultivation of our people – to inspire them on their individual path of growth.Headquartered in Carlsbad, California, TaylorMade has a global impact with regional offices andopportunities around the world. #J-18808-Ljbffr