Overview
FULL-TIME
Part-time
LOCATION
685 West Foothill Blvd Upland CA 91786
JOB SUMMARY
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.
Essential Duties & Responsibilities Guest Experience and New Member On-boarding
Executes the CARE sales model with each guest and relates how 24 Hour Fitness products/services satisfy their fitness needs.
Tours potential members through the club and describes the facility, equipment, services and amenities that tie back to their fitness needs and goals. Ensures all guests are registered through the digital kiosk.
Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
Effectively and professionally enrolls guests using Company sales techniques and protocol.
Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
On-boards new members and assists with member retention activities to drive club profitability.
Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
Obtains leads externally from within the community using company provided tools/programs (e.g., Community outreach/Local Promotions, Corporate Sales on-sites).
Generates leads/new business internally through member promotions, referrals, guest passes, and follow-up on leads generated via phone.
Sets appointments for leads and potential new business opportunities.
Promotes local and global marketing campaigns to leads and members.
Manages and follows up on leads/new business using a Lead Management System.
Executes daily planner to track and plan for successful lead management and selling activities.
Consistently achieves or exceeds personal productivity goals.
Member Experience
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and retention.
Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
Engages members with fitness offerings including personal training, group exercise classes and 24GO digital content.
Maintains name relationships with members and serves as a resource for their questions or concerns, connecting them with appropriate 24 Hour Fitness resources.
Provides a clean, friendly, well-maintained club to members and guests.
Helps new members become comfortable in the club.
VARIABLE COMPENSATION:
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with contributions.
Organization Relationships Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
Required Qualifications Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques.
General understanding of Fitness Industry.
Ability to work with computers.
Strong interpersonal communication skills.
Strong customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as part of a team.
Ability to operate Point of Sale (POS) System.
Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications
High School Diploma or GED.
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization is required (within 60 days of employment).
Bachelor's degree preferred.
Work Experience and Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands/ Environmental Conditions
Ability to work in club office; move about club floors and rooms.
Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems including document preparation, data entry, and reading/interpreting general and financial reports.
Exposure to moving mechanical parts.
Ability to work a varied schedule including frequent extended workdays, weekends and holidays may be required.
Able to work in a loud environment.
Travel Requirement
Minimum travel may be required for training purposes and lead generation.
Disclaimers
The above statements describe the general nature and level of work performed by incumbents assigned to this job and are not an exhaustive list of all responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
Compliance & Integrity:
Consistently supports compliance and Workplace Conduct by maintaining privacy and confidentiality, protecting organizational assets, acting with ethics and integrity, reporting non-compliance, and adhering to applicable laws, regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness policies and procedures. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies in their departments.
Service & Quality:
Responsible for demonstrating service behaviors and principles defined by 24 Hour Fitness and ensuring superior, culturally sensitive service to members, team members, contracted providers and vendors.
Workplace Safety:
Accountable for working safely, following policies and procedures, and reporting injuries and hazards. Supervisors and Managers are accountable for safety performance and maintaining a safe work environment.
Benefits & Compensation Benefits Summary
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and Company-paid benefits such as group life and accident insurance. Eligibility depends on position, hire/service date, and hours worked. Benefit-eligible team members may accrue vacation. All 24 Hour Team members and eligible dependents receive a complimentary membership.
Compensation Summary
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week includes Medical, Dental, Vision Benefits, Paid Time Off and Sickness Benefits. Actual offer may vary from posted range based on location, experience and education.
Pay Range: $16.90 - $16.90
Functional Group : Sales
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Part-time
LOCATION
685 West Foothill Blvd Upland CA 91786
JOB SUMMARY
The Sales and Service Expert (SSE) delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSE builds relationships and translates the value of 24 Hour Fitness product and service offerings, with a strong focus on behaviors that drive member acquisition and retention. The SSE delivers successful guest and member engagement, and attainment of sales revenue goals.
Essential Duties & Responsibilities Guest Experience and New Member On-boarding
Executes the CARE sales model with each guest and relates how 24 Hour Fitness products/services satisfy their fitness needs.
Tours potential members through the club and describes the facility, equipment, services and amenities that tie back to their fitness needs and goals. Ensures all guests are registered through the digital kiosk.
Communicates membership and fitness offers in a clear and concise manner using Company provided presentation tools.
Effectively and professionally enrolls guests using Company sales techniques and protocol.
Adheres to specific Membership Agreement Procedures (MAP) when enrolling members and guests.
On-boards new members and assists with member retention activities to drive club profitability.
Consistently achieves or exceeds personal and team sales goals.
Prospecting and Lead Generation
Obtains leads externally from within the community using company provided tools/programs (e.g., Community outreach/Local Promotions, Corporate Sales on-sites).
Generates leads/new business internally through member promotions, referrals, guest passes, and follow-up on leads generated via phone.
Sets appointments for leads and potential new business opportunities.
Promotes local and global marketing campaigns to leads and members.
Manages and follows up on leads/new business using a Lead Management System.
Executes daily planner to track and plan for successful lead management and selling activities.
Consistently achieves or exceeds personal productivity goals.
Member Experience
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and retention.
Ensures members receive a friendly greeting/check-in and prompt attention to their needs.
Engages members with fitness offerings including personal training, group exercise classes and 24GO digital content.
Maintains name relationships with members and serves as a resource for their questions or concerns, connecting them with appropriate 24 Hour Fitness resources.
Provides a clean, friendly, well-maintained club to members and guests.
Helps new members become comfortable in the club.
VARIABLE COMPENSATION:
Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with contributions.
Organization Relationships Reports to the Sales and Service Manager. Communicates and interacts with club members, prospective members and outside/third party vendors. This position does not have any direct reports.
Required Qualifications Knowledge, Skills & Abilities
In-depth knowledge and experience with sales practices and techniques.
General understanding of Fitness Industry.
Ability to work with computers.
Strong interpersonal communication skills.
Strong customer service skills.
Independent, self-starter with strong organizational skills.
Ability to work as part of a team.
Ability to operate Point of Sale (POS) System.
Knowledge of Membership System software preferred.
Minimum Educational Level/Certifications
High School Diploma or GED.
Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization is required (within 60 days of employment).
Bachelor's degree preferred.
Work Experience and Qualifications
Prior experience in fitness or retail industry preferred.
1-2 years of experience in service sales preferred.
Physical Demands/ Environmental Conditions
Ability to work in club office; move about club floors and rooms.
Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures.
Ability to communicate telephonically with members.
Ability to access and operate company computer systems including document preparation, data entry, and reading/interpreting general and financial reports.
Exposure to moving mechanical parts.
Ability to work a varied schedule including frequent extended workdays, weekends and holidays may be required.
Able to work in a loud environment.
Travel Requirement
Minimum travel may be required for training purposes and lead generation.
Disclaimers
The above statements describe the general nature and level of work performed by incumbents assigned to this job and are not an exhaustive list of all responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
Compliance & Integrity:
Consistently supports compliance and Workplace Conduct by maintaining privacy and confidentiality, protecting organizational assets, acting with ethics and integrity, reporting non-compliance, and adhering to applicable laws, regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness policies and procedures. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies in their departments.
Service & Quality:
Responsible for demonstrating service behaviors and principles defined by 24 Hour Fitness and ensuring superior, culturally sensitive service to members, team members, contracted providers and vendors.
Workplace Safety:
Accountable for working safely, following policies and procedures, and reporting injuries and hazards. Supervisors and Managers are accountable for safety performance and maintaining a safe work environment.
Benefits & Compensation Benefits Summary
24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage and Company-paid benefits such as group life and accident insurance. Eligibility depends on position, hire/service date, and hours worked. Benefit-eligible team members may accrue vacation. All 24 Hour Team members and eligible dependents receive a complimentary membership.
Compensation Summary
All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Life and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week includes Medical, Dental, Vision Benefits, Paid Time Off and Sickness Benefits. Actual offer may vary from posted range based on location, experience and education.
Pay Range: $16.90 - $16.90
Functional Group : Sales
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