We are hiring two temporary team members to support a national election hotline that assists volunteers helping voters across the country. You will act as the liaison between volunteers and headquarters—answering questions, solving problems, documenting interactions, and keeping operations running smoothly during a busy election cycle.
This role is ideal for someone with campaign, grassroots, or call center experience who is comfortable talking to people all day, multitasking, and staying organized.
Job Responsibilities
Serve as the main point of contact for volunteers assisting voters through a national hotline Respond to escalated questions via phone, email, and internal systems (up to 100+ daily interactions during peak times) Document interactions, resources provided, and questions asked in a database system Provide volunteers with technical and informational support Assist with onboarding, pausing, and managing volunteers in the system Create and update volunteer resources and guides as needed (using tools like Canva or similar) Monitor trends in voter questions and report patterns to the team Participate in frequent team collaboration calls to share updates and problem-solve Assist with reporting and data tracking throughout the election cycle Job Qualifications
Campaign, grassroots, voter outreach, or call center experience strongly preferred Comfortable speaking with people throughout the day and answering repeat questions with patience Strong written communication skills and attention to detail Ability to learn new systems and technology quickly Highly organized, flexible, and able to multitask in a fast-paced environment Comfortable working with diverse communities and volunteers nationwide Location: Washington, DC (1 block from McPherson Square Metro) Pay: $27–$30/hr Schedule: 37.5 hours/week | Hybrid (Wednesday in-office + 1 flexible day)
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Serve as the main point of contact for volunteers assisting voters through a national hotline Respond to escalated questions via phone, email, and internal systems (up to 100+ daily interactions during peak times) Document interactions, resources provided, and questions asked in a database system Provide volunteers with technical and informational support Assist with onboarding, pausing, and managing volunteers in the system Create and update volunteer resources and guides as needed (using tools like Canva or similar) Monitor trends in voter questions and report patterns to the team Participate in frequent team collaboration calls to share updates and problem-solve Assist with reporting and data tracking throughout the election cycle Job Qualifications
Campaign, grassroots, voter outreach, or call center experience strongly preferred Comfortable speaking with people throughout the day and answering repeat questions with patience Strong written communication skills and attention to detail Ability to learn new systems and technology quickly Highly organized, flexible, and able to multitask in a fast-paced environment Comfortable working with diverse communities and volunteers nationwide Location: Washington, DC (1 block from McPherson Square Metro) Pay: $27–$30/hr Schedule: 37.5 hours/week | Hybrid (Wednesday in-office + 1 flexible day)
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