(NNSY PORTSMOUTH) SALES ASSOCIATE (MINIMART)
Navy Exchange Service Command, Portsmouth, Virginia, United States, 23703
Job Description - (NNSY PORTSMOUTH) SALES ASSOCIATE (MINIMART) (260000HD)
Job Description
Job Number: 260000HD
Organization: NNSY Ports Mini Mart Pay Range : $15.00 + based on experience
Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar, to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.
Duties and Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance.
Assists in the selection of merchandise and suggests additional items to complement the customers’ selections.
Offers customers the opportunity to purchase extended product warranties and explains coverage benefits and price.
Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code, uniform standards and assisting supporting sales team members to the maximum extent possible.
Becomes knowledgeable regarding merchandise selected including proper set‑up, use, care characteristics of various products, price points, warranty coverage, etc. Communicates product‑related information to customers knowledgeably and legibly.
Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals, etc.
Completes sales transactions efficiently and thanks customers for their patronage.
Performs all types of cash register transactions, including cash, charge, check, gift certificates, layaway, etc. in an accurate and procedurally correct manner.
Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
Becomes knowledgeable in NEX store policies including Richter Merchandising, system functions and operations, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
Unpacks, stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
Completes paperwork associated with merchandise inventory, movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift up to 25 lbs as it relates to job duties including but not limited to assisting customers, lifting merchandise, assisting with stocking, sales area as necessary, etc.
Performs other related duties as assigned.
Food and Beverage Convenience Bar Tasks
Open and close the Food and Beverage Convenience Bar.
Ensure all equipment is turned on during opening of the Minimart and turned off during closing (i.e., display merchandiser, signs, etc.).
Preheat and display products in heated display merchandiser.
Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (i.e., napkins, straws, cups, lids, creamer, sugar, etc.) required in the holding bins on the beverage bar.
Ensure all products remaining at the close of business are time‑dated when placed in the refrigerator.
Ensure cleaning of small wares equipment throughout the day and at closing, effective time‑dating of food and beverage products to ensure quality and food integrity.
Monitor the temperature on refrigerators and freezers at least 3 times daily (early morning, mid‑day and late afternoon) to ensure equipment is maintaining required temperature.
Attend a 4‑hour food safety training session initially and complete an annual refresher thereafter.
No experience required. High school graduate or equivalent preferred.
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Job Number: 260000HD
Organization: NNSY Ports Mini Mart Pay Range : $15.00 + based on experience
Job Summary: Sells general merchandise to customers exercising professional selling techniques. Works as part of a sales team to provide service which anticipates and exceeds customer expectations. Assists in all aspects of ensuring full operation of the Food and Beverage Convenience Bar, to include but not limited to opening and closing the Convenience Bar, preparing, displaying, replenishing goods and cleaning stations and equipment as necessary.
Duties and Responsibilities
Greets and engages customers in conversation for purposes of providing sales related assistance.
Assists in the selection of merchandise and suggests additional items to complement the customers’ selections.
Offers customers the opportunity to purchase extended product warranties and explains coverage benefits and price.
Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress code, uniform standards and assisting supporting sales team members to the maximum extent possible.
Becomes knowledgeable regarding merchandise selected including proper set‑up, use, care characteristics of various products, price points, warranty coverage, etc. Communicates product‑related information to customers knowledgeably and legibly.
Ensures assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor, store manager, etc. regarding stock additions, deletions, fast and slow selling merchandise, customer preferences, needs, problems, etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals, etc.
Completes sales transactions efficiently and thanks customers for their patronage.
Performs all types of cash register transactions, including cash, charge, check, gift certificates, layaway, etc. in an accurate and procedurally correct manner.
Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping, engraving, delivery, gift certificates, etc. Offers customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
Becomes knowledgeable in NEX store policies including Richter Merchandising, system functions and operations, merchandise returns, price matching, check cashing, rain checks, etc. Handles customer returns and problems tactfully and efficiently. Applies store policies consistently and intelligently ensuring customer satisfaction as the end result.
Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
Unpacks, stages and moves merchandise as assigned. Assists in creating store displays and in performing periodic inventories.
Completes paperwork associated with merchandise inventory, movement, price adjustments, customer returns, cash register operation, etc. accurately and completely.
Eligible for and participates in applicable commission and gainsharing sales incentive programs.
Is required to lift up to 25 lbs as it relates to job duties including but not limited to assisting customers, lifting merchandise, assisting with stocking, sales area as necessary, etc.
Performs other related duties as assigned.
Food and Beverage Convenience Bar Tasks
Open and close the Food and Beverage Convenience Bar.
Ensure all equipment is turned on during opening of the Minimart and turned off during closing (i.e., display merchandiser, signs, etc.).
Preheat and display products in heated display merchandiser.
Ensure sufficient goods and products are readily available for customers by replenishing products and condiments (i.e., napkins, straws, cups, lids, creamer, sugar, etc.) required in the holding bins on the beverage bar.
Ensure all products remaining at the close of business are time‑dated when placed in the refrigerator.
Ensure cleaning of small wares equipment throughout the day and at closing, effective time‑dating of food and beverage products to ensure quality and food integrity.
Monitor the temperature on refrigerators and freezers at least 3 times daily (early morning, mid‑day and late afternoon) to ensure equipment is maintaining required temperature.
Attend a 4‑hour food safety training session initially and complete an annual refresher thereafter.
No experience required. High school graduate or equivalent preferred.
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