The Order Entry Specialist is responsible for accurately entering, managing, and overseeing complex, multicomponent customer orders from initial approval through final fulfillment to production. This role ensures that all order specifications, configurations, pricing, and customer requirements are correctly interpreted and executed by collaborating closely with Sales, Product Design, Customer Experience, Operations, and Manufacturing teams. The Specialist serves as the primary internal owner of order accuracy - proactively mitigating errors, resolving discrepancies, and ensuring an exceptional customer experience throughout the order lifecycle.
KEY RESPONSIBLITIES and TASKS:
Core internal responsibilities:
Support customers by ensuring their orders are produced and delivered according to expectations
Maintain and improve SOPs, checklists, and templates to enhance order accuracy and team proficiency
Reduce rework caused by order errors
Maintain Salesforce customer records for account accuracy, spec requirements, and POC
Translate complex quotes into accurate sales orders (SKUs, options, discounts) and apply contract terms, taxes, and shipping instructions
Monitor WIP status and proactively remove blockers in collaboration with Scheduling, Manufacturing, and Logistics
Coordinate with Scheduling on capacity, slotting, and promise dates
Core external/customer responsibilities:
Reconcile discrepancies between quotes, PO, and ERP
Establish order‑quality checkpoints (pre‑entry, pre‑release, pre‑ship) to catch and correct errors early
Be the point person for customers' post-approval, regarding status of work, terms/conditions, day of delivery coordination
Other duties as assigned.
EDUCATION/EXPERIENCE:
1 year of customer service or order entry experience
Computer proficiency with Microsoft Office
CRM experience (Salesforce preferred)
ERP familiarity (Microsoft Dynamix AX preferred)
Exceptional customer service and communication skills
Ability to prioritize tasks, while understanding the variable timelines required to execute JIT process
Proven skills in time management and multi-tasking responsibilities
Demonstrated ability to be self-directed and an independent problem solver
Ability to expand work hours to meet deadlines and workload fluctuations
PHYSICAL EFFORT
Ability to sit, stand, and walk intermittently for 8 hours
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KEY RESPONSIBLITIES and TASKS:
Core internal responsibilities:
Support customers by ensuring their orders are produced and delivered according to expectations
Maintain and improve SOPs, checklists, and templates to enhance order accuracy and team proficiency
Reduce rework caused by order errors
Maintain Salesforce customer records for account accuracy, spec requirements, and POC
Translate complex quotes into accurate sales orders (SKUs, options, discounts) and apply contract terms, taxes, and shipping instructions
Monitor WIP status and proactively remove blockers in collaboration with Scheduling, Manufacturing, and Logistics
Coordinate with Scheduling on capacity, slotting, and promise dates
Core external/customer responsibilities:
Reconcile discrepancies between quotes, PO, and ERP
Establish order‑quality checkpoints (pre‑entry, pre‑release, pre‑ship) to catch and correct errors early
Be the point person for customers' post-approval, regarding status of work, terms/conditions, day of delivery coordination
Other duties as assigned.
EDUCATION/EXPERIENCE:
1 year of customer service or order entry experience
Computer proficiency with Microsoft Office
CRM experience (Salesforce preferred)
ERP familiarity (Microsoft Dynamix AX preferred)
Exceptional customer service and communication skills
Ability to prioritize tasks, while understanding the variable timelines required to execute JIT process
Proven skills in time management and multi-tasking responsibilities
Demonstrated ability to be self-directed and an independent problem solver
Ability to expand work hours to meet deadlines and workload fluctuations
PHYSICAL EFFORT
Ability to sit, stand, and walk intermittently for 8 hours
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