Customer Service & Account Retention Specialist
North Star Insurance Advisors, Wentzville, Missouri, United States, 63385
$19/hour + Monthly Bonuses | Full-Time | 8:00 AM–4:30 PM | In-Office
At
North Star Insurance Advisors , we help families protect what matters most through reliable insurance coverage and real human support.
Now we’re growing — and we’re looking for
driven, people-focused problem solvers
to join our team in
Wentzville, MO.
If you’re confident on the phone, love helping customers, and enjoy turning tough conversations into wins (while earning bonuses for it), this role was built for you.
Why You’ll Love This Role
Help customers resolve billing issues
Collect on past-due accounts with empathy and solutions
Create payment plans that work
Save accounts that might otherwise cancel
Educate clients on coverage options that protect their families
You’re not just collecting — you’re
problem-solving, building trust, and keeping customers covered.
Pay & Schedule
$19/hour starting pay
Uncapped monthly bonus opportunities
Many team members earn
$600–$1,000+ extra per month in bonuses
Monday–Friday, 8:00 AM–4:30 PM
No nights or weekends
In-office role in Wentzville, MO
What Makes You a Great Fit
Strong communicator and confident on the phone
Positive, resilient, and goal-driven
Skilled at persuasion and problem-solving
Empathetic and patient with customersOrganized and detail-oriented
Basic computer and Microsoft Office skills
Medical, dental, vision, and disability insurance
401(k) with company match
Paid training and career development
Paid time off and sick time
Employee assistance program
Team-focused culture that celebrates wins
Advancement opportunities — we promote from within
Fun team events and social activities
EEO Statement North Star Insurance Advisors provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, North Star Insurance Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
North Star Insurance Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, hair texture and protective hair styles commonly or historically associated with race, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of North Star Insurance Advisors team members to perform their job duties may result in discipline, up to and including discharge.
If you’re looking for a stable, full-time career where you can
help people, grow your skills, and boost your paycheck with performance bonuses , we’d love to meet you.
#J-18808-Ljbffr
At
North Star Insurance Advisors , we help families protect what matters most through reliable insurance coverage and real human support.
Now we’re growing — and we’re looking for
driven, people-focused problem solvers
to join our team in
Wentzville, MO.
If you’re confident on the phone, love helping customers, and enjoy turning tough conversations into wins (while earning bonuses for it), this role was built for you.
Why You’ll Love This Role
Help customers resolve billing issues
Collect on past-due accounts with empathy and solutions
Create payment plans that work
Save accounts that might otherwise cancel
Educate clients on coverage options that protect their families
You’re not just collecting — you’re
problem-solving, building trust, and keeping customers covered.
Pay & Schedule
$19/hour starting pay
Uncapped monthly bonus opportunities
Many team members earn
$600–$1,000+ extra per month in bonuses
Monday–Friday, 8:00 AM–4:30 PM
No nights or weekends
In-office role in Wentzville, MO
What Makes You a Great Fit
Strong communicator and confident on the phone
Positive, resilient, and goal-driven
Skilled at persuasion and problem-solving
Empathetic and patient with customersOrganized and detail-oriented
Basic computer and Microsoft Office skills
Medical, dental, vision, and disability insurance
401(k) with company match
Paid training and career development
Paid time off and sick time
Employee assistance program
Team-focused culture that celebrates wins
Advancement opportunities — we promote from within
Fun team events and social activities
EEO Statement North Star Insurance Advisors provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, North Star Insurance Advisors complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
North Star Insurance Advisors expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, hair texture and protective hair styles commonly or historically associated with race, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of North Star Insurance Advisors team members to perform their job duties may result in discipline, up to and including discharge.
If you’re looking for a stable, full-time career where you can
help people, grow your skills, and boost your paycheck with performance bonuses , we’d love to meet you.
#J-18808-Ljbffr