This is a fully remote contract position (1099) with the opportunity to grow into full time permanent.
Role Summary The Journey Consultant helps clients turn NICE Auto Insights data into actionable CX improvements. This role sits at the intersection of analytics, journey thinking, and CX strategy — working directly in NICE tools to interpret insights,identifyexperience gaps, and guide clients toward clear next steps.
This rolefrequentlysupports NICE demos and early-stage engagements, helping clients “start immediately” without committing to a large consulting program.
Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.
We Are:
Experts in customer experience delivering operational and technical transformation
Strategic partners who stay engaged before, during, and after implementation to ensureobjectivesare achieved
Boardroom translators - connecting CX vision, technical platforms, and financial value
Outcome-driven professionals who know 95% of spend is on human capital, not just tech
Remote-first and cross-functional, with deepexpertiseacross industries
Our Clients Are:
Enterprise organizations modernizing their customer engagement ecosystem
CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
Teams navigating complex transformation programs with high visibility and high stakes
Businesses who need business cases, vendor guidance, and enterprise-class execution
Companies looking tooptimizerevenue & cost models, reduce friction, and drive customer growth
How We Solve: We lead clients through a continuous improvement cycle with three integrated service areas:
Strategy We help clients define where they’re going - and how to get there.
Customer Experience Design
Performance Optimization
Transformation Capabilities
Execution
Technical Platform & Capabilities
Operational Management
Data & Analytics
Managed Solutions & Support
Operational & Technical OversightOutcome & Expense Management
Artificial Intelligence & Data Segmentation
Key Responsibilities
Work directly in NICE Auto Insightsand InteractionAnalyticsto analyze customer journeys and interaction data
Translate insights into clear CX opportunities and journeymappedimprovementrecommendations
Identifyfriction points, repeat contacts, andhigh-effortmoments
Partner with NICE sales teams during demos and early engagements
Create artifacts (journey summaries, opportunity lists, prioritization views)
Support transition from insight discovery into automation and IVA design efforts
Required Qualifications
2+ years experience in CX strategy, journey mapping, or contact center optimization
Hands-on experience with CX analytics or interaction analytics tools
Strong ability to translate data into business-relevantrecommendations
Comfortable presenting insights to business and operations leaders
Experience working in or around contact centerenvironments.
Experiencein managing the project tocompletion
You will love our culture if you are:
Anambitious intrapreneur who loves building new things.
Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
Comfortable communicating through a variety of mediums with many different audiences and objectives
Great atanticipatingand solving problems – individually, internally, and for our clients
An organized self-starter who is always eager to learn something new
Comfortable adapting to new situations and solvingnew problemswith the pace and occasional ambiguity that occurs in high-growth businesses
A positive force who enjoys working closely with new people and exploringnew ideas
Driven by seeing your work have a direct impact
#J-18808-Ljbffr
Role Summary The Journey Consultant helps clients turn NICE Auto Insights data into actionable CX improvements. This role sits at the intersection of analytics, journey thinking, and CX strategy — working directly in NICE tools to interpret insights,identifyexperience gaps, and guide clients toward clear next steps.
This rolefrequentlysupports NICE demos and early-stage engagements, helping clients “start immediately” without committing to a large consulting program.
Acliviti doesn’t just advise clients - we co-create their vision, align internal teams, and help them stay ahead of what’s next. We are a vendor-neutral consultancy that helps enterprise organizations define strategy, lead execution, and provide ongoing support - all while aligning stakeholders and delivering outcomes that matter.
We Are:
Experts in customer experience delivering operational and technical transformation
Strategic partners who stay engaged before, during, and after implementation to ensureobjectivesare achieved
Boardroom translators - connecting CX vision, technical platforms, and financial value
Outcome-driven professionals who know 95% of spend is on human capital, not just tech
Remote-first and cross-functional, with deepexpertiseacross industries
Our Clients Are:
Enterprise organizations modernizing their customer engagement ecosystem
CX, IT, Operations, and Finance leaders seeking true stakeholder alignment
Teams navigating complex transformation programs with high visibility and high stakes
Businesses who need business cases, vendor guidance, and enterprise-class execution
Companies looking tooptimizerevenue & cost models, reduce friction, and drive customer growth
How We Solve: We lead clients through a continuous improvement cycle with three integrated service areas:
Strategy We help clients define where they’re going - and how to get there.
Customer Experience Design
Performance Optimization
Transformation Capabilities
Execution
Technical Platform & Capabilities
Operational Management
Data & Analytics
Managed Solutions & Support
Operational & Technical OversightOutcome & Expense Management
Artificial Intelligence & Data Segmentation
Key Responsibilities
Work directly in NICE Auto Insightsand InteractionAnalyticsto analyze customer journeys and interaction data
Translate insights into clear CX opportunities and journeymappedimprovementrecommendations
Identifyfriction points, repeat contacts, andhigh-effortmoments
Partner with NICE sales teams during demos and early engagements
Create artifacts (journey summaries, opportunity lists, prioritization views)
Support transition from insight discovery into automation and IVA design efforts
Required Qualifications
2+ years experience in CX strategy, journey mapping, or contact center optimization
Hands-on experience with CX analytics or interaction analytics tools
Strong ability to translate data into business-relevantrecommendations
Comfortable presenting insights to business and operations leaders
Experience working in or around contact centerenvironments.
Experiencein managing the project tocompletion
You will love our culture if you are:
Anambitious intrapreneur who loves building new things.
Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
Comfortable communicating through a variety of mediums with many different audiences and objectives
Great atanticipatingand solving problems – individually, internally, and for our clients
An organized self-starter who is always eager to learn something new
Comfortable adapting to new situations and solvingnew problemswith the pace and occasional ambiguity that occurs in high-growth businesses
A positive force who enjoys working closely with new people and exploringnew ideas
Driven by seeing your work have a direct impact
#J-18808-Ljbffr