Field Service Account Manager (AZ or WA)
Runbeck Election Services Inc., Phoenix, Arizona, United States, 85003
Description
Position Level:
Exempt
Reports To:
Regional Field Service Manager
Position Summary:
The Field Service Account Manager oversees a portfolio of assigned customers, develop new business from existing clients and actively maintain a high quality of service and support. This position will answer client queries and identify new business opportunities among existing customers. The Field Service Account Manager collaborates with our sales team while keeping our clients satisfied and engaged with our products and services.
Essential Job Functions (include but are not limited to):
Serve as the lead point of contact for assigned customer accounts
Ability to develop trusted customer relationships with a positive, patient, and friendly manner, utilizing good interpersonal skills
Implementation and configuration of proprietary software and hardware
Onsite installations, process development and customer training
Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives
Develop new business with existing clients and identify areas of improvement within the customer environment
Collaborate with sales team to identify and grow opportunities within territory
Document customer equipment and usage
Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors
Attention to detail and the ability to work independently
Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in person)
Track customer calls and create required reports
Follows all company policies and procedures
Complete and demonstrate a full understanding of ongoing training concepts and applications
In addition to the essential functions and responsibilities listed above, all positions are also responsible for:
Emulates the Runbeck values in daily interactions with internal and external customers
Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments while maintaining regular and timely attendance
Requirements Education/Skills/Experience:
Trade or Technical school certification/diploma or equivalent work experience
Experience with software related applications, MS Office Suite products and other Commercial Off the Shelf (COTS) products
Experience delivering client-focused solutions to customer needs
Listening, negotiating and presentation abilities with strong verbal and written communication skills
Effectively communicate technical ideas and processes
Understanding of physical electrical wiring and mechanical applications
Excellent attention to detail, organizational skills, and meets deadlines
Strong interpersonal and customer contact skills
Strong written/verbal communication skills; good math skills
Demonstrates computer skills and aptitude; Microsoft Office preferred
Effectively sets priorities
Ability to track and report on opportunities for improvement and success
Listening effectively when others are speaking
Credible, responsive team-player
Ability to perform and retain various skill related tasks, training, and operations
21 years of age (minimum)
Critical Competencies:
Customer Service Excellence
Accountability
Passion for Results
Integrity
Development
Job knowledge
Safety
Adaptability / Flexibility
Quality
Physical requirements:
Possess the ability to push, pull, lift, and carry up to 50 lbs.
Stand or sit for extended periods of time
Effectively communicate both in person and by telephone
Travel required, to various sites (customer sites, corporation headquarters)
Overnight travel required on occasion
Work Environment:
Primarily indoors, controlled temperature environment
While performing in this environment the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration
Ability to work in a plant work environment with a variation of noise levels to include high to moderate noise due to hand tools, machinery, heavy equipment, forklift, crane, hoist, pallet jack, alarms, and general conversations
This position will be working with office equipment such as computer, printer, scanner, copy/fax machine, and telephone
Ability to work at a consistent pace
Ability to work in a team environment and communicate in a professional manner
Required to go to customer site where the environmental conditions will vary
Sustains housekeeping standards in accordance with appearance guidelines
Safety Requirements:
Immediately report incidents involving injury, illness, property, or equipment damage
Comply with all company and customer OSHA, safety policies, procedures, rules, and best practices
Report any unsafe task, operation, or safety hazards immediately
Participate in ongoing safety meetings and training
Be constantly aware of personal safety and that of coworkers
Ability to use and operate hand tools, power tools, and other equipment required for work safely and effectively
Training to be completed:
Comprehensive understanding of the vision, goals, and objectives of the business
All relevant Company Business System software
Company Learning Management System software
Successfully complete continuing education required to maintain knowledge of systems and programs
Certificates/Licenses:
Valid Driver License
Clear or acceptable Driver License check
Must be able to pass all applicable background checks
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Exempt
Reports To:
Regional Field Service Manager
Position Summary:
The Field Service Account Manager oversees a portfolio of assigned customers, develop new business from existing clients and actively maintain a high quality of service and support. This position will answer client queries and identify new business opportunities among existing customers. The Field Service Account Manager collaborates with our sales team while keeping our clients satisfied and engaged with our products and services.
Essential Job Functions (include but are not limited to):
Serve as the lead point of contact for assigned customer accounts
Ability to develop trusted customer relationships with a positive, patient, and friendly manner, utilizing good interpersonal skills
Implementation and configuration of proprietary software and hardware
Onsite installations, process development and customer training
Ensure the timely and successful delivery of our products, solutions, and services according to customer needs and objectives
Develop new business with existing clients and identify areas of improvement within the customer environment
Collaborate with sales team to identify and grow opportunities within territory
Document customer equipment and usage
Demonstrate professionalism when representing the company in all communications with internal and external customers and vendors
Attention to detail and the ability to work independently
Troubleshoot and diagnose problems, at a wide variety of customer sites, in conjunction with RES team members using various communication resources (phone, email, app, web, in person)
Track customer calls and create required reports
Follows all company policies and procedures
Complete and demonstrate a full understanding of ongoing training concepts and applications
In addition to the essential functions and responsibilities listed above, all positions are also responsible for:
Emulates the Runbeck values in daily interactions with internal and external customers
Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures.
Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments while maintaining regular and timely attendance
Requirements Education/Skills/Experience:
Trade or Technical school certification/diploma or equivalent work experience
Experience with software related applications, MS Office Suite products and other Commercial Off the Shelf (COTS) products
Experience delivering client-focused solutions to customer needs
Listening, negotiating and presentation abilities with strong verbal and written communication skills
Effectively communicate technical ideas and processes
Understanding of physical electrical wiring and mechanical applications
Excellent attention to detail, organizational skills, and meets deadlines
Strong interpersonal and customer contact skills
Strong written/verbal communication skills; good math skills
Demonstrates computer skills and aptitude; Microsoft Office preferred
Effectively sets priorities
Ability to track and report on opportunities for improvement and success
Listening effectively when others are speaking
Credible, responsive team-player
Ability to perform and retain various skill related tasks, training, and operations
21 years of age (minimum)
Critical Competencies:
Customer Service Excellence
Accountability
Passion for Results
Integrity
Development
Job knowledge
Safety
Adaptability / Flexibility
Quality
Physical requirements:
Possess the ability to push, pull, lift, and carry up to 50 lbs.
Stand or sit for extended periods of time
Effectively communicate both in person and by telephone
Travel required, to various sites (customer sites, corporation headquarters)
Overnight travel required on occasion
Work Environment:
Primarily indoors, controlled temperature environment
While performing in this environment the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration
Ability to work in a plant work environment with a variation of noise levels to include high to moderate noise due to hand tools, machinery, heavy equipment, forklift, crane, hoist, pallet jack, alarms, and general conversations
This position will be working with office equipment such as computer, printer, scanner, copy/fax machine, and telephone
Ability to work at a consistent pace
Ability to work in a team environment and communicate in a professional manner
Required to go to customer site where the environmental conditions will vary
Sustains housekeeping standards in accordance with appearance guidelines
Safety Requirements:
Immediately report incidents involving injury, illness, property, or equipment damage
Comply with all company and customer OSHA, safety policies, procedures, rules, and best practices
Report any unsafe task, operation, or safety hazards immediately
Participate in ongoing safety meetings and training
Be constantly aware of personal safety and that of coworkers
Ability to use and operate hand tools, power tools, and other equipment required for work safely and effectively
Training to be completed:
Comprehensive understanding of the vision, goals, and objectives of the business
All relevant Company Business System software
Company Learning Management System software
Successfully complete continuing education required to maintain knowledge of systems and programs
Certificates/Licenses:
Valid Driver License
Clear or acceptable Driver License check
Must be able to pass all applicable background checks
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