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Retail Sales Associate / Customer Service

Elements Massage, San Ramon, California, United States, 94583

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Overview If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

Benefits Retail Sales Associates enjoy the following perks:

Pay $18-$20 per hour depending on experience

Bonuses based on monthly conversion numbers

CalSavers 401k

A complimentary monthly massage at the studio

Our team members have opportunities to earn commission for wellness plan sales.

Requirements Here’s what we are looking for:

Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.

The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.

The right candidate can turn every incident of client criticism to a story of great customer service.

Responsibilities

Membership sales

Client service, including check-in/check-out, answering client questions about our services and their accounts, and problem resolution

Light housekeeping

Other duties as assigned by management

We are open from 9am-9pm Monday-Saturday and 10am-7pm Sundays. The role needs people who can work some evening and weekend shifts and flex to business needs

Qualifications

Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.

Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.

Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.

Driven to create the best work environment for the employees and the best experiences for the client.

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