Named Account Executive, Higher Education (Florida)
salesforce.com, inc., Florida, New York, United States
Job Category: Sales
About Salesforce Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here ambition meets action, tech meets trust, and innovation isn’t a buzzword – it’s a way of life. We’re looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Role Summary As a Named Account Executive specializing in higher education, specifically community college customers, you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal is to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission‑critical objectives.
Territory Florida – Community Colleges
Key Responsibilities
Cultivate and maintain enduring relationships with Higher Education clients.
Utilize data analysis to pinpoint areas for improvement and make data‑driven recommendations.
Provide regular progress updates to management regarding client accounts.
Monitor and report on key performance metrics, including client retention and revenue growth.
Maintain a high level of client satisfaction by consistently exceeding expectations.
Work collaboratively with internal teams to devise solutions for complex challenges.
Address and resolve client issues in a timely and efficient manner.
Keep clients informed about new product features, updates, and enhancements relevant to their needs.
Identify growth opportunities within existing accounts and work toward expanding Salesforce services.
Collaborate closely with clients to formulate customized account strategies.
Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
Stay informed about industry trends, government regulations, and competitive offerings.
Develop an in‑depth understanding of Salesforce products and solutions.
Conduct regular meetings and check‑ins to assess client satisfaction and identify areas for improvement.
Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
Qualifications
7‑10+ years of quota‑carrying software or technology sales and account management experience, ideally with Higher Education customers.
Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.).
Highly driven individual with a focus on execution, a strong sense of urgency, and a belief in our mission.
A mix of business curiosity combined with technical ability to truly address customer data challenges and earn trust.
Solution‑selling mentality: develop a plan and solution, articulate value, and navigate the complexities of our customers to drive revenue.
Education: Degree or equivalent relevant experience required. Experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles).
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agent force to organizations of all sizes and deliver amazing experiences customers love.
Salesforce offers a variety of benefits to help you live well, including time off programs; medical, dental, vision; mental health support; paid parental leave; life and disability insurance; 401(k); and an employee stock‑purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that’s inclusive and free from discrimination. Employees and applicants are assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruitment, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. We are fair and based on merit in all decisions.
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About Salesforce Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here ambition meets action, tech meets trust, and innovation isn’t a buzzword – it’s a way of life. We’re looking for Trailblazers passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Role Summary As a Named Account Executive specializing in higher education, specifically community college customers, you will play a critical role in establishing and nurturing strong relationships with these organizations. Your primary goal is to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission‑critical objectives.
Territory Florida – Community Colleges
Key Responsibilities
Cultivate and maintain enduring relationships with Higher Education clients.
Utilize data analysis to pinpoint areas for improvement and make data‑driven recommendations.
Provide regular progress updates to management regarding client accounts.
Monitor and report on key performance metrics, including client retention and revenue growth.
Maintain a high level of client satisfaction by consistently exceeding expectations.
Work collaboratively with internal teams to devise solutions for complex challenges.
Address and resolve client issues in a timely and efficient manner.
Keep clients informed about new product features, updates, and enhancements relevant to their needs.
Identify growth opportunities within existing accounts and work toward expanding Salesforce services.
Collaborate closely with clients to formulate customized account strategies.
Educate clients on how Salesforce can empower them to streamline operations and enhance service delivery.
Stay informed about industry trends, government regulations, and competitive offerings.
Develop an in‑depth understanding of Salesforce products and solutions.
Conduct regular meetings and check‑ins to assess client satisfaction and identify areas for improvement.
Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
Qualifications
7‑10+ years of quota‑carrying software or technology sales and account management experience, ideally with Higher Education customers.
Work well within a team of various partners within a matrixed environment (client directors, solution engineers, executives, etc.).
Highly driven individual with a focus on execution, a strong sense of urgency, and a belief in our mission.
A mix of business curiosity combined with technical ability to truly address customer data challenges and earn trust.
Solution‑selling mentality: develop a plan and solution, articulate value, and navigate the complexities of our customers to drive revenue.
Education: Degree or equivalent relevant experience required. Experience will be evaluated based on core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles).
Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agent force to organizations of all sizes and deliver amazing experiences customers love.
Salesforce offers a variety of benefits to help you live well, including time off programs; medical, dental, vision; mental health support; paid parental leave; life and disability insurance; 401(k); and an employee stock‑purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.
Accommodations If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal‑opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. We believe in equality for all and lead the path to equality by creating a workplace that’s inclusive and free from discrimination. Employees and applicants are assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to recruitment, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. We are fair and based on merit in all decisions.
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