Member Service Representative
CommunityAmerica Credit Union, Kansas City, Missouri, United States, 64101
Monday-Friday from 8am-5pm, and rotating Saturdays from 9am-2pm
Monday-Friday from 8:30am-5:30pm, and rotating Saturdays from 9am-2pm
Monday-Friday from 9am-6pm, and rotating Saturdays from 9am-2pm.
Job Summary The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.
Duties and Responsibilities
Determine member needs and educate them on appropriate beneficial products and services.
Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.
Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem‑solving expertise.
Education and Experience Requirements
High school diploma or equivalent.
One (1) year of experience in a financial institution or customer service position.
Working Conditions
This position is expected to work in a fast‑paced contact center environment, remaining in a seated position for a minimum of 2-hour intervals.
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Job Summary The Member Service Representative provides prompt and professional financial support and service to new and existing Credit Union members through phone calls and written communication, focusing on a positive member experience that builds and enhances member relationships to foster financial peace of mind.
Duties and Responsibilities
Determine member needs and educate them on appropriate beneficial products and services.
Follow verification procedures to protect member data, accounts, and personal information to ensure accuracy and security.
Provide quality service that exceeds members expectations by utilizing available resources to determine quick resolution and implementing creative problem‑solving expertise.
Education and Experience Requirements
High school diploma or equivalent.
One (1) year of experience in a financial institution or customer service position.
Working Conditions
This position is expected to work in a fast‑paced contact center environment, remaining in a seated position for a minimum of 2-hour intervals.
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