Group Reservations Specialist - Sales and Marketing (Full-Time)
Sea Island Company, Saint Simons Island, Georgia, United States, 31522
As a Group Reservations Specialist at Sea Island, you provide extraordinary service to our group meeting planners. You are a gracious ambassador for Sea Island with every interaction. You create an atmosphere of anticipatory service and an understanding of the needs of each group guest, as well as the group in which they are an attendee of. In this role, you are able to live and share your passion for genuine hospitality in your commitment to enriching the lives of Sea Island group guests. This onsite role is located in our Brunswick office.
You form effective relationships and work closely with all resort departments to maintain rapport and open communication in order to anticipate and satisfy the needs of guests and members. This involves attending related meetings and ensuring details are clearly relayed to create a seamless service experience for guests. When needed, you act to promptly resolve guest concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up with meeting planners to ensure proper actions and responses have been received.
Job Essentials
Audit all group files to ensure that information in property management, sales, and catering systems matches the details outlined in the sales contract
Proactively correspond with meeting planners prior to their group event to collect rooming lists, alert of cut off dates, setting up and maintaining online booking links, and make any necessary changes to group reservations
Oversee the general management of group block utilization for all market segments as needed to maximize potential revenue opportunities by releasing room blocks in a timely manner giving the opportunity to sell to social guests.
Apply billing requirements to group guest reservations as outlined in the Group Resume
Communicate with front desk teams, conference services, and revenue management teams in oversell situations pertaining to group blocks.
Understanding, communicating, and working within the parameters of each group’s contract.
Willing and timely execution of other duties as delegated by leadership.
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You form effective relationships and work closely with all resort departments to maintain rapport and open communication in order to anticipate and satisfy the needs of guests and members. This involves attending related meetings and ensuring details are clearly relayed to create a seamless service experience for guests. When needed, you act to promptly resolve guest concerns, coordinating necessary efforts through the appropriate departments and consistently follow-up with meeting planners to ensure proper actions and responses have been received.
Job Essentials
Audit all group files to ensure that information in property management, sales, and catering systems matches the details outlined in the sales contract
Proactively correspond with meeting planners prior to their group event to collect rooming lists, alert of cut off dates, setting up and maintaining online booking links, and make any necessary changes to group reservations
Oversee the general management of group block utilization for all market segments as needed to maximize potential revenue opportunities by releasing room blocks in a timely manner giving the opportunity to sell to social guests.
Apply billing requirements to group guest reservations as outlined in the Group Resume
Communicate with front desk teams, conference services, and revenue management teams in oversell situations pertaining to group blocks.
Understanding, communicating, and working within the parameters of each group’s contract.
Willing and timely execution of other duties as delegated by leadership.
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