The Key Account Manager (KAM) is responsible for managing and expanding Pion’s most strategic customer relationships within the Boston market. This role is central to the company’s growth strategy and carries meaningful ownership over revenue performance, account expansion and long-term customer value.
The KAM operates with a high degree of autonomy and accountability, working in a performance-driven environment where accurate forecasting, structured account planning, and disciplined execution are essential. This is not a transactional sales role - it requires strategic thinking, scientific credibility and operational rigor.
Key Responsibilities Strategic Account Management
Own and execute comprehensive account plans aligned to company growth targets
Build deep, multi-level relationships across R&D, Analytical, CMC and Procurement
Understand customer workflows, strategic priorities, and long-term pipelines
Position Pion as a long-term partner through value-based, consultative engagement
Identify expansion opportunities tied to new applications, enhanced products and evolving customer needs
Deliver against defined revenue and growth objectives for assigned territory
Manage complex sales cycles involving capital equipment, consumables and services
Maintain disciplined pipeline management, opportunity qualification and forecasting
Ensure CRM accuracy and timely updates to support operational planning and
Set and manage customer expectations around manufacturing schedules, lead times and delivery constraints
Operational Excellence & Rigor
Operate with a high level of structure, accountability and follow-through
Partner closely with Operations, Manufacturing, Applications, and Service to drive
Proactively identify risks and constraints, escalating appropriately and early
Contribute to continuous improvement of sales processes, tools, and cadence
Customer Advocacy & Internal Collaboration
Serve as the primary commercial owner for assigned territory accounts
Coordinate internal resources to ensure successful installations, adoption and
Act as the voice of the customer, providing actionable feedback to Product and Leadership teams
Navigate escalations and competitive pressures with professionalism and clarity
Market & Competitive Insight
Maintain strong awareness of regional market dynamics, competitors and emerging technologies
Represent Pion customer meetings, scientific forums and industry events
Identify high-growth opportunities within pharma, biotech, CDMOs and academic institutions in the Boston ecosystem
Qualifications & Experience Required
Advanced degree in Chemistry, Pharmaceutical Sciences, Engineering or a related scientific discipline preferred
5+ years of experience in life sciences sales
Demonstrated success managing complex, high-value strategic accounts
Strong understanding of drug development workflows
Ability to operate effectively in a performance-driven, growth-oriented environment
Strong organizational skills with a track record of operational discipline and execution
Willingness to travel regionally and occasionally nationally
Preferred
Experience selling analytical instrumentation or pharmaceutical enabling technologies
Familiarity with capital equipment sales cycles
MBA or advanced scientific degree
Experience working cross-functionally within a global organization
What Success Looks Like
Measurable contribution to Pion’s strategic growth targets
Strong penetration and expansion within assigned key accounts
Accurate forecasting and disciplined account management
High customer trust and long‑term partnership development
Consistent demonstration of operational excellence and accountability
Why Join Pion
Be part of a respected scientific company entering an exciting new growth phase
Work with enhanced technologies that are expanding Pion’s impact in drug development
Operate in a role where individual performance directly influences company success
Collaborate with a knowledgeable, committed team focused on execution and results
Competitive compensation, incentive plan and benefits
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The KAM operates with a high degree of autonomy and accountability, working in a performance-driven environment where accurate forecasting, structured account planning, and disciplined execution are essential. This is not a transactional sales role - it requires strategic thinking, scientific credibility and operational rigor.
Key Responsibilities Strategic Account Management
Own and execute comprehensive account plans aligned to company growth targets
Build deep, multi-level relationships across R&D, Analytical, CMC and Procurement
Understand customer workflows, strategic priorities, and long-term pipelines
Position Pion as a long-term partner through value-based, consultative engagement
Identify expansion opportunities tied to new applications, enhanced products and evolving customer needs
Deliver against defined revenue and growth objectives for assigned territory
Manage complex sales cycles involving capital equipment, consumables and services
Maintain disciplined pipeline management, opportunity qualification and forecasting
Ensure CRM accuracy and timely updates to support operational planning and
Set and manage customer expectations around manufacturing schedules, lead times and delivery constraints
Operational Excellence & Rigor
Operate with a high level of structure, accountability and follow-through
Partner closely with Operations, Manufacturing, Applications, and Service to drive
Proactively identify risks and constraints, escalating appropriately and early
Contribute to continuous improvement of sales processes, tools, and cadence
Customer Advocacy & Internal Collaboration
Serve as the primary commercial owner for assigned territory accounts
Coordinate internal resources to ensure successful installations, adoption and
Act as the voice of the customer, providing actionable feedback to Product and Leadership teams
Navigate escalations and competitive pressures with professionalism and clarity
Market & Competitive Insight
Maintain strong awareness of regional market dynamics, competitors and emerging technologies
Represent Pion customer meetings, scientific forums and industry events
Identify high-growth opportunities within pharma, biotech, CDMOs and academic institutions in the Boston ecosystem
Qualifications & Experience Required
Advanced degree in Chemistry, Pharmaceutical Sciences, Engineering or a related scientific discipline preferred
5+ years of experience in life sciences sales
Demonstrated success managing complex, high-value strategic accounts
Strong understanding of drug development workflows
Ability to operate effectively in a performance-driven, growth-oriented environment
Strong organizational skills with a track record of operational discipline and execution
Willingness to travel regionally and occasionally nationally
Preferred
Experience selling analytical instrumentation or pharmaceutical enabling technologies
Familiarity with capital equipment sales cycles
MBA or advanced scientific degree
Experience working cross-functionally within a global organization
What Success Looks Like
Measurable contribution to Pion’s strategic growth targets
Strong penetration and expansion within assigned key accounts
Accurate forecasting and disciplined account management
High customer trust and long‑term partnership development
Consistent demonstration of operational excellence and accountability
Why Join Pion
Be part of a respected scientific company entering an exciting new growth phase
Work with enhanced technologies that are expanding Pion’s impact in drug development
Operate in a role where individual performance directly influences company success
Collaborate with a knowledgeable, committed team focused on execution and results
Competitive compensation, incentive plan and benefits
#J-18808-Ljbffr