ESSENTIAL FUNCTIONS / RESPONSIBILITIES:
Manage existing customer accounts. Follow up on quotations and manage the sales funnel for assigned accounts. Identify opportunities to increase wallet share with existing customers. Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Identifies and works to remove obstacles which prevent quotes from being closed as wins. Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness. Ensure customer expectations are met and voice of customer (VOC) is heard within the organization. Work with customer care team on account development and overall customer satisfaction. Forecast orders/sales monthly using CRM and other tools. Documents activity using CRM (D365) on a daily and ongoing basis. Forecasts account opportunity potential using the CRM. Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner. Keep management informed of information collected regarding competition, pricing, problems, etc. Travel as necessary support customers, strategy meetings, and/or trade or technical conferences. Estimated travel of 10%. Attends trade shows to represent the organization and/or to perform market research.
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Manage existing customer accounts. Follow up on quotations and manage the sales funnel for assigned accounts. Identify opportunities to increase wallet share with existing customers. Maintain strong customer relationships by addressing customer concerns, escalating as needed, and ensuring customer service excellence. Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors. Identifies and works to remove obstacles which prevent quotes from being closed as wins. Work with various company departments to facilitate organic growth opportunities and optimize cost-to-price competitiveness. Ensure customer expectations are met and voice of customer (VOC) is heard within the organization. Work with customer care team on account development and overall customer satisfaction. Forecast orders/sales monthly using CRM and other tools. Documents activity using CRM (D365) on a daily and ongoing basis. Forecasts account opportunity potential using the CRM. Coordinate with production departments to resolve issues, provide customer support, and provide necessary follow-up in a timely manner. Keep management informed of information collected regarding competition, pricing, problems, etc. Travel as necessary support customers, strategy meetings, and/or trade or technical conferences. Estimated travel of 10%. Attends trade shows to represent the organization and/or to perform market research.
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