Inside Sales Manager - Plate Processing
North Shore Steel, Houston, Texas, United States, 77246
North Shore Steel, 1566 Miles St, Houston, Texas, United States of America
Job Description Posted Thursday, February 12, 2026 at 7:00 AM
North Shore Steel
is a trusted, industry-leading metals service center with more than 65 years of experience supporting customers across the Gulf Coast and nationwide. With locations in Houston and Beaumont, we provide a full range of structural steel products and value-added processing services, including cutting, machining, forming, rolling, and fabrication, helping customers across construction, energy, industrial, and OEM sectors move faster and build with confidence. Our legacy is rooted in reliability, craftsmanship, and long-term relationships.
At North Shore Steel, our Core Values guide how we work and lead:
Be Safe Always, Provide Great Service, Do the Right Thing, Take the Initiative, and Maximize Your Potential.
If these values resonate with you and you’re looking for a place where you can contribute, grow, and be part of a team that supports one another,
we invite you to join our team.
Reporting:
Director of Sales & Marketing Location:
Houston, TX Job Type:
Full-Time Level:
Manager
Job Summary Our organization sells steel products and services to steel fabricators, steel service centers, and original equipment manufacturers nationwide. We have very sophisticated steel processing capabilities, including plate cutting and beveling, plate rolling, plate forming, and welding.
The Inside Sales Manager – Plate Processing is responsible for leading and executing the commercial performance of the plate processing inside sales business, including carbon and stainless-steel plate products and value-added services such as burning, machining, forming, rolling, and related processing.
This role is accountable for driving revenue growth, margin performance, quoting discipline, and team development for inside sales and technical sales support functions, in close partnership with sales and operations leadership.
The Inside Sales Manager ensures that customer commitments, pricing decisions, and quoted solutions are commercially competitive and operationally executable.
The position serves as the primary integration point between Sales, Technical Sales, Operations, and Product Management for plate processing.
Role Purpose & Measures of Success
This role exists to build and lead a high-performing inside sales organization that delivers profitable growth through disciplined quoting, strong cross-functional alignment, and consistent execution. Success is measured by sustained margin improvement, improved quote accuracy and cycle time, effective development of sales and technical talent, and alignment between commercial commitments and shop capabilities.
Key Accountabilities Revenue, Margin & Performance Accountability Drive revenue growth, margin performance, and quote conversion results for the plate processing sales function.
Establish and enforce pricing discipline consistent with company margin objectives.
Balance competitive market pricing with operational capability and risk.
Monitor pipeline health, forecast accuracy, and sales performance trends.
Lead, coach, and develop Inside Sales, Technical Inside Sales Specialists, and Technical Sales Support.
Set clear expectations, priorities, and performance standards for each role.
Build technical and commercial competency across the team to reduce dependency on escalation.
Serve as an escalation point for customer, pricing, or execution issues.
Hold team members accountable to performance expectations, address performance gaps promptly, and support the development of future bench strength.
Sales Process & Quoting Discipline Define and enforce standardized sales and quoting processes.
Ensure appropriate technical review and risk assessment for complex or non-standard work.
Establish clear handoffs between sales, technical review, and operations.
Ensure quotes reflect accurate scope, assumptions, tolerances, and lead times.
Continuously evaluate and improve quoting workflows to reduce rework, delays, and execution risk.
Customer Strategy & Relationship Oversight Support key customer relationships and strategic accounts as needed.
Ensure high responsiveness and service standards across the team.
Identify growth opportunities aligned with company strategy and processing capabilities.
Partner with sales leadership on account strategy and market development.
Cross-Functional Integration Partner closely with Operations, Product Management, Supply Chain, and Quality.
Ensure alignment between quoted work and actual shop capabilities.
Resolve conflicts between commercial objectives and operational constraints.
Support continuous improvement efforts tied to quoting accuracy and execution performance.
Act as a connector between commercial and operational teams to proactively surface issues and drive resolution.
Maintain accurate forecasts and sales activity reporting.
Track key performance indicators related to margin, quote cycle time, win rate, and rework.
Identify inefficiencies and improvement opportunities in sales and technical workflows.
Support implementation of tools, systems, and process improvements.
Participate in regular business reviews, scorecard reporting, and priority-setting rhythms aligned with company operating practices.
Qualifications & Experience Required Proven experience leading inside sales or technical sales teams in a manufacturing or processing environment.
Strong understanding of plate products and value-added processing.
Experience balancing commercial objectives with manufacturing constraints.
Demonstrated ability to coach and develop both sales and technical talent.
Strong analytical, organizational, and decision-making skills.
Experience working with ERP/MRP systems.
Excellent written and verbal communication skills.
Preferred Background in plate processing, fabrication, or heavy manufacturing.
Experience managing technical quoting or estimating functions.
Exposure to carbon and stainless-steel plate markets.
Values & Leadership Expectations
This role is expected to operate in alignment with company values, including a commitment to safety, doing the right thing, providing great service, taking initiative, and continuous learning. The Inside Sales Manager is expected to model these behaviors and reinforce them within the team.
Physical Requirements:
• Ability to sit for extended periods while working at a computer and performing job duties. • Ability to perform repetitive hand and arm movements for typing, phone use, and operating standard office equipment. • Ability to independently move through office and warehouse environments, including walking on concrete floors and around operational areas. • Ability to stand and walk between work areas, meeting spaces, and production environments as required. • Ability to lift and carry office materials up to 25 lbs. • Ability to maintain sufficient visual and auditory acuity to read screens, review documents, observe surroundings, and respond to verbal instructions and safety alerts. • Ability to drive a standard company vehicle when required by the position.
Pre-Employment Requirements:
All candidates who receive a conditional offer of employment must complete the company’s pre-employment screening process. This includes:
Criminal background check: reviewed in accordance with job duties, the nature and gravity of any convictions, and the time elapsed since the offense or sentence completion.
Pre-hire drug screening: candidates must pass a drug screen to be eligible for hire.
Physical assessment: required for all Production and Distribution positions, conducted by a company-designated physician at no cost to the candidate.
Participation in each step of the pre-employment process is required. Candidates who choose not to participate or who do not meet the screening criteria will not be eligible for employment.
At North Shore Steel, we invest in the well-being of our team. Full-time employees receive a robust benefits package that includes multiple Major Medical plan options, Dental, Vision, Voluntary Life, Short-Term Disability, Flexible Spending Accounts, and HSA options for qualifying plans.
We also provide Long-Term Disability, Basic Life, and AD&D coverage at no cost to you. You’ll also enjoy a generous holiday schedule, a competitive PTO program, and a Safe Harbor 401(k) with company contributions to support your long-term financial goals.
We are an equal opportunity employer and maintain a safe, secure, and drug-free workplace where everyone has the opportunity to succeed.
North Shore Steel, 1566 Miles St, Houston, Texas, United States of America
#J-18808-Ljbffr
Job Description Posted Thursday, February 12, 2026 at 7:00 AM
North Shore Steel
is a trusted, industry-leading metals service center with more than 65 years of experience supporting customers across the Gulf Coast and nationwide. With locations in Houston and Beaumont, we provide a full range of structural steel products and value-added processing services, including cutting, machining, forming, rolling, and fabrication, helping customers across construction, energy, industrial, and OEM sectors move faster and build with confidence. Our legacy is rooted in reliability, craftsmanship, and long-term relationships.
At North Shore Steel, our Core Values guide how we work and lead:
Be Safe Always, Provide Great Service, Do the Right Thing, Take the Initiative, and Maximize Your Potential.
If these values resonate with you and you’re looking for a place where you can contribute, grow, and be part of a team that supports one another,
we invite you to join our team.
Reporting:
Director of Sales & Marketing Location:
Houston, TX Job Type:
Full-Time Level:
Manager
Job Summary Our organization sells steel products and services to steel fabricators, steel service centers, and original equipment manufacturers nationwide. We have very sophisticated steel processing capabilities, including plate cutting and beveling, plate rolling, plate forming, and welding.
The Inside Sales Manager – Plate Processing is responsible for leading and executing the commercial performance of the plate processing inside sales business, including carbon and stainless-steel plate products and value-added services such as burning, machining, forming, rolling, and related processing.
This role is accountable for driving revenue growth, margin performance, quoting discipline, and team development for inside sales and technical sales support functions, in close partnership with sales and operations leadership.
The Inside Sales Manager ensures that customer commitments, pricing decisions, and quoted solutions are commercially competitive and operationally executable.
The position serves as the primary integration point between Sales, Technical Sales, Operations, and Product Management for plate processing.
Role Purpose & Measures of Success
This role exists to build and lead a high-performing inside sales organization that delivers profitable growth through disciplined quoting, strong cross-functional alignment, and consistent execution. Success is measured by sustained margin improvement, improved quote accuracy and cycle time, effective development of sales and technical talent, and alignment between commercial commitments and shop capabilities.
Key Accountabilities Revenue, Margin & Performance Accountability Drive revenue growth, margin performance, and quote conversion results for the plate processing sales function.
Establish and enforce pricing discipline consistent with company margin objectives.
Balance competitive market pricing with operational capability and risk.
Monitor pipeline health, forecast accuracy, and sales performance trends.
Lead, coach, and develop Inside Sales, Technical Inside Sales Specialists, and Technical Sales Support.
Set clear expectations, priorities, and performance standards for each role.
Build technical and commercial competency across the team to reduce dependency on escalation.
Serve as an escalation point for customer, pricing, or execution issues.
Hold team members accountable to performance expectations, address performance gaps promptly, and support the development of future bench strength.
Sales Process & Quoting Discipline Define and enforce standardized sales and quoting processes.
Ensure appropriate technical review and risk assessment for complex or non-standard work.
Establish clear handoffs between sales, technical review, and operations.
Ensure quotes reflect accurate scope, assumptions, tolerances, and lead times.
Continuously evaluate and improve quoting workflows to reduce rework, delays, and execution risk.
Customer Strategy & Relationship Oversight Support key customer relationships and strategic accounts as needed.
Ensure high responsiveness and service standards across the team.
Identify growth opportunities aligned with company strategy and processing capabilities.
Partner with sales leadership on account strategy and market development.
Cross-Functional Integration Partner closely with Operations, Product Management, Supply Chain, and Quality.
Ensure alignment between quoted work and actual shop capabilities.
Resolve conflicts between commercial objectives and operational constraints.
Support continuous improvement efforts tied to quoting accuracy and execution performance.
Act as a connector between commercial and operational teams to proactively surface issues and drive resolution.
Maintain accurate forecasts and sales activity reporting.
Track key performance indicators related to margin, quote cycle time, win rate, and rework.
Identify inefficiencies and improvement opportunities in sales and technical workflows.
Support implementation of tools, systems, and process improvements.
Participate in regular business reviews, scorecard reporting, and priority-setting rhythms aligned with company operating practices.
Qualifications & Experience Required Proven experience leading inside sales or technical sales teams in a manufacturing or processing environment.
Strong understanding of plate products and value-added processing.
Experience balancing commercial objectives with manufacturing constraints.
Demonstrated ability to coach and develop both sales and technical talent.
Strong analytical, organizational, and decision-making skills.
Experience working with ERP/MRP systems.
Excellent written and verbal communication skills.
Preferred Background in plate processing, fabrication, or heavy manufacturing.
Experience managing technical quoting or estimating functions.
Exposure to carbon and stainless-steel plate markets.
Values & Leadership Expectations
This role is expected to operate in alignment with company values, including a commitment to safety, doing the right thing, providing great service, taking initiative, and continuous learning. The Inside Sales Manager is expected to model these behaviors and reinforce them within the team.
Physical Requirements:
• Ability to sit for extended periods while working at a computer and performing job duties. • Ability to perform repetitive hand and arm movements for typing, phone use, and operating standard office equipment. • Ability to independently move through office and warehouse environments, including walking on concrete floors and around operational areas. • Ability to stand and walk between work areas, meeting spaces, and production environments as required. • Ability to lift and carry office materials up to 25 lbs. • Ability to maintain sufficient visual and auditory acuity to read screens, review documents, observe surroundings, and respond to verbal instructions and safety alerts. • Ability to drive a standard company vehicle when required by the position.
Pre-Employment Requirements:
All candidates who receive a conditional offer of employment must complete the company’s pre-employment screening process. This includes:
Criminal background check: reviewed in accordance with job duties, the nature and gravity of any convictions, and the time elapsed since the offense or sentence completion.
Pre-hire drug screening: candidates must pass a drug screen to be eligible for hire.
Physical assessment: required for all Production and Distribution positions, conducted by a company-designated physician at no cost to the candidate.
Participation in each step of the pre-employment process is required. Candidates who choose not to participate or who do not meet the screening criteria will not be eligible for employment.
At North Shore Steel, we invest in the well-being of our team. Full-time employees receive a robust benefits package that includes multiple Major Medical plan options, Dental, Vision, Voluntary Life, Short-Term Disability, Flexible Spending Accounts, and HSA options for qualifying plans.
We also provide Long-Term Disability, Basic Life, and AD&D coverage at no cost to you. You’ll also enjoy a generous holiday schedule, a competitive PTO program, and a Safe Harbor 401(k) with company contributions to support your long-term financial goals.
We are an equal opportunity employer and maintain a safe, secure, and drug-free workplace where everyone has the opportunity to succeed.
North Shore Steel, 1566 Miles St, Houston, Texas, United States of America
#J-18808-Ljbffr