Retail Customer Service Representative 2
Pacer Group, Anniston, Alabama, United States, 36210
Title: Retail Customer Service Representative
Location: Anniston, AL 36201
Job Type: 11 Months (Temp to hire)
Shift: Standard Shift ( Monday - Friday )
Pay Rate: $21 hourly W2
Responsibilities: Receiving and greeting customers in the local office and/or over the phone or online . Processing payments and balancing cash funds, Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk. Assisting customers with electrical service issues: Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection. Responding to customers with billing or collection inquiries, Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders, promoting, and selling. Qualification:
This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.
Location: Anniston, AL 36201
Job Type: 11 Months (Temp to hire)
Shift: Standard Shift ( Monday - Friday )
Pay Rate: $21 hourly W2
Responsibilities: Receiving and greeting customers in the local office and/or over the phone or online . Processing payments and balancing cash funds, Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk. Assisting customers with electrical service issues: Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection. Responding to customers with billing or collection inquiries, Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders, promoting, and selling. Qualification:
This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries. The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services. The successful candidate should be knowledgeable of collection procedures. They must have the ability to engage with the public in a tactful and courteous manner. Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.