Specialty/Competency:
Data, Analytics & AI Industry/Sector:
Not Applicable Time Type:
Full time Travel Requirements:
Up to 60% Join PwC's dynamic Data and Analytics team, where you will have the opportunity to leverage data and cutting-edge analytics techniques to provide valuable insights that drive informed business decisions. In this exciting role, you'll focus on utilizing advanced analytical methods to extract insights from large datasets, enabling our clients to tackle complex business challenges and enhance their operations. As you grow into a strategic advisor, you will utilize your expertise to inspire and lead others, collaborating with diverse teams to achieve exceptional results. You will be tasked with navigating complexities, asking insightful questions, and effectively communicating how all components interconnect. Building and maintaining high-performing, inclusive teams is essential to your commitment to excellence and to the success of our firm. Key skills and experiences for this role include: Crafting impactful messages that convey clear narratives. Employing systems thinking to identify root causes and opportunities. Validation of outcomes with clients and responding constructively to feedback. Leading teams through complexities with composure. Continuously evolving expertise to remain relevant in the field. Engaging in transparent coaching conversations with team members. Tackling challenging decisions to foster teamwork. Modeling professional and technical standards in alignment with the firm's code of conduct. The Opportunity In this leadership role within the Data and Analytics team, you will spearhead the development of innovative Customer Interaction and Contact Center AI solutions. You will act as a strategic advisor, guiding cross-functional teams through each phase of project execution to ensure successful outcomes. This position allows you to influence project initiatives, contribute to growth strategies, and provide thought leadership while engaging with senior-level clients. Responsibilities include: Leading the architecture and implementation of advanced Customer Interaction and Contact Center AI solutions. Directing cross-functional teams throughout all project phases. Setting the strategic direction for the Digital Contact Solutions team. Developing proposals and overseeing business development activities. Interacting with clients at senior levels to ensure project success. Providing thought leadership and market insights to enhance service offerings. Encouraging teamwork and operational excellence within the team. Evaluating project outcomes and pinpointing areas for improvement. What You Must Have: Bachelor's Degree. At least 6 years of relevant experience. What Sets You Apart: Preferred Master's Degree. Professional certifications from AWS, Microsoft, or Google. Experience in leading the design and development of AI solutions. Proven ability to communicate effectively with c-suite executives. Experience managing teams of functional and technical resources. Familiarity with cloud platforms and modern architecture patterns. Demonstrated technical leadership as a Solution Architect. Expertise in DevOps, AI/ML, and IT transformation. Hands-on experience with Amazon Q and Agentic AI Frameworks. Ability to lead teams in creating comprehensive customer journey solutions. Focus on enhancing customer engagement and satisfaction through Conversational AI. Experience mentoring team members in AI best practices. Experience leading prototype and proof-of-concept initiatives for new AI capabilities. Proficiency in integrating agentic AI into enterprise systems. Experience architecting autonomous workflows for optimal business outcomes. Ability to design custom agentic AI solutions that meet business needs. Experience architecting enterprise-grade AI platforms with a focus on governance and operational models. Ability to guide teams in adopting agent frameworks and best practices. Experience integrating contact center applications with SaaS cloud CRM and agent desktop solutions. PwC is an equal opportunity employer, welcoming qualified applicants without regard to race, color, religion, national origin, sex, age, disability, or any other protected status. Applications will be accepted until the position is filled. The salary range for this position is $124,000 - $280,000 based on skills, experience, and qualifications. All hired individuals will be eligible for an annual discretionary bonus and a comprehensive benefits package.
Data, Analytics & AI Industry/Sector:
Not Applicable Time Type:
Full time Travel Requirements:
Up to 60% Join PwC's dynamic Data and Analytics team, where you will have the opportunity to leverage data and cutting-edge analytics techniques to provide valuable insights that drive informed business decisions. In this exciting role, you'll focus on utilizing advanced analytical methods to extract insights from large datasets, enabling our clients to tackle complex business challenges and enhance their operations. As you grow into a strategic advisor, you will utilize your expertise to inspire and lead others, collaborating with diverse teams to achieve exceptional results. You will be tasked with navigating complexities, asking insightful questions, and effectively communicating how all components interconnect. Building and maintaining high-performing, inclusive teams is essential to your commitment to excellence and to the success of our firm. Key skills and experiences for this role include: Crafting impactful messages that convey clear narratives. Employing systems thinking to identify root causes and opportunities. Validation of outcomes with clients and responding constructively to feedback. Leading teams through complexities with composure. Continuously evolving expertise to remain relevant in the field. Engaging in transparent coaching conversations with team members. Tackling challenging decisions to foster teamwork. Modeling professional and technical standards in alignment with the firm's code of conduct. The Opportunity In this leadership role within the Data and Analytics team, you will spearhead the development of innovative Customer Interaction and Contact Center AI solutions. You will act as a strategic advisor, guiding cross-functional teams through each phase of project execution to ensure successful outcomes. This position allows you to influence project initiatives, contribute to growth strategies, and provide thought leadership while engaging with senior-level clients. Responsibilities include: Leading the architecture and implementation of advanced Customer Interaction and Contact Center AI solutions. Directing cross-functional teams throughout all project phases. Setting the strategic direction for the Digital Contact Solutions team. Developing proposals and overseeing business development activities. Interacting with clients at senior levels to ensure project success. Providing thought leadership and market insights to enhance service offerings. Encouraging teamwork and operational excellence within the team. Evaluating project outcomes and pinpointing areas for improvement. What You Must Have: Bachelor's Degree. At least 6 years of relevant experience. What Sets You Apart: Preferred Master's Degree. Professional certifications from AWS, Microsoft, or Google. Experience in leading the design and development of AI solutions. Proven ability to communicate effectively with c-suite executives. Experience managing teams of functional and technical resources. Familiarity with cloud platforms and modern architecture patterns. Demonstrated technical leadership as a Solution Architect. Expertise in DevOps, AI/ML, and IT transformation. Hands-on experience with Amazon Q and Agentic AI Frameworks. Ability to lead teams in creating comprehensive customer journey solutions. Focus on enhancing customer engagement and satisfaction through Conversational AI. Experience mentoring team members in AI best practices. Experience leading prototype and proof-of-concept initiatives for new AI capabilities. Proficiency in integrating agentic AI into enterprise systems. Experience architecting autonomous workflows for optimal business outcomes. Ability to design custom agentic AI solutions that meet business needs. Experience architecting enterprise-grade AI platforms with a focus on governance and operational models. Ability to guide teams in adopting agent frameworks and best practices. Experience integrating contact center applications with SaaS cloud CRM and agent desktop solutions. PwC is an equal opportunity employer, welcoming qualified applicants without regard to race, color, religion, national origin, sex, age, disability, or any other protected status. Applications will be accepted until the position is filled. The salary range for this position is $124,000 - $280,000 based on skills, experience, and qualifications. All hired individuals will be eligible for an annual discretionary bonus and a comprehensive benefits package.