Product Solutions Analyst | Housing

Product Solutions Analyst | Housing (New Grads 2025-2026)

Join to apply for the Product Solutions Analyst | Housing (New Grads 2025-2026) role at EliseAI.

About EliseAI

EliseAI is improving the industries that matter mosthousing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.

• Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property teambringing everything they need for their home into one place.
• Healthcare: We make it easy to schedule appointments, complete intake forms, and help patients communicate with providers, so everyone can focus on health instead of paperwork.

With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAIs Product Solutions team are subject matter experts responsible for solving issues and answering questions for our customers. Our Product Solutions Analysts possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The Product Solutions team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

• Provide tier 1 and tier 2 technical support to clients via Zendesk, our ticketing system, ensuring timely resolution of issues.
• Investigate, troubleshoot, and fix complex technical issues and escalates to appropriate internal teams when necessary.
• Maintain clear documentation and communication with clients throughout the support lifecycle, and approach each interaction with a customer?obsessed mindset.
• Collaborate with other teams in Product Solutions to relay user feedback, identify recurring issues, run audits and contribute to product improvements.
• Maintain and update internal knowledge base articles, FAQs, and user guides to enhance self?service support options and reduce incoming ticket volume.
• Run quality assurance checks on our Support AI Chatbot and provide ongoing coaching to ensure proper responses for issue resolution.

Requirements

• 13 years in a Customer Support Analyst or equivalent role.
• Experience with support software and CRMs (e.g., Zendesk, Salesforce); SQL knowledge is a plus.
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience.
• Bias toward data?driven decision?making and analytical skills.
• Strong written and verbal communication skills.
• Willingness to work in person at our office 5 days a week.

Nice to haves

• Computer Science degree, bootcamp certificate, or equivalent.
• Experience building projects using low?code/no?code tools such as Retool.
• Advanced knowledge of Google Sheets or Excel.
• Familiarity with DataDog or other similar event?logging software.
• Familiarity with Postman or other API testing tools.
• Familiarity with Reporting tools such as Tableau.
• Experience writing SQL queries.

Why Join

Growth and impact. Its not often that you can get in on the ground floor of a funded (unicorn!) startup thats scaling so fast. Youll be challenged to identify how we can scale and execute on it. Every day you will be challenged to write the playbook and support the team.

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401(k) benefits
• Fitness & home services stipend
• Collaboration in a fully staffed office, meals covered
• Unlimited vacation and paid holidays
• Relocation packages

Job Compensation Range

The salary range for this role is $60,000 - $75,000. EliseAI offers a competitive total rewards package that includes base salary, equity, and a comprehensive benefits & perks package. Compensation will be determined based on experience, skill level, location, and qualifications assessed during the interview process.

Equal Employment Opportunity

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at recruiting@eliseai.com.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Software Development

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