Insight Global is hiring a hands on Salesforce Service Cloud Integration Specialist for a Salesforce Service Cloud implementation. This person will be supporting the transition from a legacy Oracle based platform to Salesforce. This position sits between a Senior Developer and an Architect. Someone who is able to both build and guide the team in this journey. They will work directly with the AEO technical leads, the SI partner, and internal development teams to ensure Salesforce is implemented using best practices and remains sustainable long after the SI engagement ends.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience - 7+ years of experience with Salesforce Service Cloud - Hands-on Apex, Lightening Web Components, and API development - Integration experience building REST APIs between Salesforce Service Cloud and external systems (Oracle) - Understanding of customer service workflows and case life cycles - Familiarity with CI/CD, testing, and Salesforce governor limits - Experience being part of a migration journey within Salesforce - Strong communication skills with cross-functional teams (will be working with onshore/offshore individuals)
Nice to Have Skills & Experience - Salesforce Certifications - Experience optimizing out-of-box Salesforce features
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience - 7+ years of experience with Salesforce Service Cloud - Hands-on Apex, Lightening Web Components, and API development - Integration experience building REST APIs between Salesforce Service Cloud and external systems (Oracle) - Understanding of customer service workflows and case life cycles - Familiarity with CI/CD, testing, and Salesforce governor limits - Experience being part of a migration journey within Salesforce - Strong communication skills with cross-functional teams (will be working with onshore/offshore individuals)
Nice to Have Skills & Experience - Salesforce Certifications - Experience optimizing out-of-box Salesforce features
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.