Service Representative - BMS at Highlandtown
BALTIMORE MEDICAL SYSTEM, Inc., Baltimore, Maryland, United States, 21224
Service Representative
Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true! The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center: Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management. Medical record tasks such as record requests, printing immunization records, copies of referrals, lab slips, etc. Greeting patients and providing quality customer service in person and on the telephone. Assisting patients by tasking messages through EHR to providers and clinical staff. Handling all incoming mail and assigned faxes and distributing them to appropriate departments. Receiving co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients. Required Education: High School Diploma or equivalent education and/or experience One year of experience in customer service. Preferred Experience: Basic medical terminology is preferred. One year of experience in health care.
Do you love Baltimore? Do you want to do meaningful work for a company that serves your community? Do you want to be off evenings and holidays but still earn a fair and competitive wage? Look no further because BMS is your dream come true! The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center: Pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, and panel management. Medical record tasks such as record requests, printing immunization records, copies of referrals, lab slips, etc. Greeting patients and providing quality customer service in person and on the telephone. Assisting patients by tasking messages through EHR to providers and clinical staff. Handling all incoming mail and assigned faxes and distributing them to appropriate departments. Receiving co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients. Required Education: High School Diploma or equivalent education and/or experience One year of experience in customer service. Preferred Experience: Basic medical terminology is preferred. One year of experience in health care.