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Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location(s): Atlanta, GA\nResponsibilities:\nAnswer telephone call inquiries. Responsible for researching and resolving complaints to ensure...

","descriptionText","Customer Service Rep III Ampcus Writing & Editing Customer Service Rep III Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location(s): Atlanta, GA Responsibilities: Answer telephone call inquiries. Responsible for researching and resolving complaints to ensure...","shortDescription","Customer Service Rep III

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We ar...","location","Atlanta, Georgia, United States, 30301","companyName","Ampcus","salaryMin","salaryMax","salaryDescription","https://us.thebigjobsite.com/redirectfeedjob?jobid=BE9AF6B96E15C8EB4FD4CCF0B534687D&source=mediabistroxmlus&utm_source=mediabistroxmlus&jobSiteKey=30567895BE8F73D06090B303D0892951","companyDescription","companyWebsite","displayLogo","https://www.mediabistro.com/public/images/desk-100x50.webp","displayThumbnail","displayHeadline","Work at Ampcus","isManualPosted","costPerClick",0.16,"displayUrl","fullUrl","https://www.mediabistro.com/jobs/2628804475-customer-service-rep-iii","strippedDescription","Customer Service Rep IIIAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location(s): Atlanta, GA\nResponsibilities:\nAnswer telephone call inquiries. Responsible for researching and resolving complaints to ensure...","parsedLocation",{"_467":468,"_469":470,"_471":472,"_473":194,"_474":194,"_475":476},"city","Atlanta","state","Georgia","country","United States","street1","street2","postal_code","30301","displayPublishedAt","9 days ago","shortTitle","shortLocation","level","searchCompanyPath","/jobs?keyword=Ampcus","searchLocationPath","/jobs?location=Atlanta%2C+Georgia%2C+United+States%2C+30301","searchTitlePath","/jobs?keyword=Customer+Service+Rep+III","featuredCompany",{"_425":490,"_15":491,"_492":428,"_74":493,"_494":495,"_243":496,"_442":497,"_498":-5,"_499":-5,"_500":-5,"_501":-5,"_502":503,"_504":505,"_452":493,"_460":506,"_454":493},211,"Mansueto Ventures","agency","https://production-rails-default.s3.us-east-2.amazonaws.com/public/legacy-logos/109473.JPG","slug","mansueto-ventures-careers","

Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
Fast Company is the world’s leading business media brand, focusing on innovation in technology, leadership, and design to inspire readers to shape the future of business.

","New York, NY","coloredLogo","logoAttachment","thumbnail","thumbnailAttachment","hexCode","#080D0C","headline","Publisher of Inc. and Fast Company, empowering innovators and entrepreneurs.","/companies/mansueto-ventures-careers","hasJobSubmission","isSavedJob","similarJobs",[511,523,536,546,558],{"_429":428,"_433":512,"_452":453,"_444":513,"_243":514,"_440":515,"_427":428,"_111":436,"_431":194,"_432":194,"_454":453,"_442":516,"_425":517,"_455":518,"_430":130,"_477":519,"_460":520,"_479":436,"_480":516,"_482":521,"_484":522,"_486":487},["D",1771516800000],"Ampcus, Inc","Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Customer Service Rep III

Location(s):

Atlanta, GA

Responsibilities

Answer telephone call inquiries.

Responsible for researching and resolving complaints to ensure customer retention and satisfaction.

Maintain support for the Flight Attendant Virtual Support Center.

To issue loaner devices (to avoid departure delays), trouble shoot operating system and application issues, track and document device compliance and provide in-the-moment support from a myriad of categories - to our 22K flight attendants.

Qualification

8+ years.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

#J-18808-Ljbffr\n","Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated ...","Atlanta, Georgia, United States, 30383",["B","2633540065"],"Work at Ampcus, Inc","8 days ago","/jobs/2633540065-customer-service-rep-iii","/jobs?keyword=Ampcus%2C+Inc","/jobs?location=Atlanta%2C+Georgia%2C+United+States%2C+30383",{"_429":428,"_433":524,"_452":453,"_444":525,"_243":526,"_440":515,"_427":428,"_111":527,"_431":194,"_432":194,"_454":453,"_442":528,"_425":529,"_455":530,"_430":130,"_477":531,"_460":532,"_479":527,"_480":528,"_482":533,"_484":534,"_486":535},["D",1771362000000],"Ampcus Inc","Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Documentation Specialist III.\nLocation: Merrifield (Hybrid).\nDescription

To support Client by researching operational processes to develop and maintain technical and non-technical reference materials.

To participate in infrastructure upgrades, software implementations, and other Client projects to support the development and maintenance of intranet-based manuals and Client Systems. Works independently.

Uses discretion to modify work practices/processes. Serves as subject matter expert for most business functions, systems, policies and/or procedures.

Mentors less experienced team members in the art of communication, negotiation, and change management. Perform complex/unusual tasks with significant impact and considerable latitude.

Responsibilities

Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints.

Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.).

Collaborate with project team members to ensure alignment with departmental efforts.

Lead conduction of research and preparation of reference material.

Contribute to learning and curriculum development by providing support in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support.

Ensure effective management of projects from inception through implementation.

Identify, communicate and resolve technical, tactical and operational project issues and risks.

Interview business owners to determine task objectives, requirements and needs including complex intranet resources.

Maintain documentation library to ensure currency of processes.

Make recommendations on content requirements for search engine optimization (SEO) based on member experience, competitive research, and subject matter expertise.

Participate on cross-functional training team to establish and maintain a community of practice.

Provide training to end user in the use of electronic manuals and reference material.

Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps.

Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations.

Administer and Develop eNet content.

Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results – Lead.

Ensure clear, concise and effective communication of material.

Interact with various sub-teams to determine user requirements and specifications.

Lead, guide and mentor less experienced staff.

Manage client expectations up to and including all executive level leader.

Recommend strategy for communications.

Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines.

Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization.

Write online reference material, instructions and communications.

Act as supervisor/manager in the incumbent's absence.

Perform other duties as assigned.

Must have

AEM experience.

Web content development.

Graphic design/visual storytelling.

Nice to have

Content Strategy/UX Writing Awareness.

Light Motion or Interactive design.

Analytics and Data-driven enhancement mindset.

Qualifications

Ability to compile, organize and present information clearly and concisely.

Experience in providing support and involvement in content design: storyboarding eLearning content, creating job aids, root cause/task analysis to report scope of performance support.

Extensive experience in composing correspondence that adheres to grammar and Client writing style and standards.

Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals.

Extensive experience in researching, compiling, and documenting data, business processes, and workflow.

Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects.

Significant experience in work which displays increasing levels of responsibility and/or authority.

Significant experience in working with all levels of staff, management, stakeholders, vendors.

Advanced knowledge of change management principles and practices.

Expert knowledge of PC and web/internet-based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development.

Advanced leading or managing multiple technical projects/tasks/teams.

Desired - Working knowledge of Microsoft project and project management tools.

Advanced skill analyzing and organizing problems or work processes for technical solutions.

Advanced skill identifying and analyzing business requirements and recommending solutions.

Expert skill capturing and translating processes and requirements into easily understood terms.

Expert skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations.

Expert skill researching and analyzing data, processes and trends.

Desired - Basic skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation.

Desired - Bachelor's Degree in Communication Studies or the equivalent combination of training, education, and Experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

#J-18808-Ljbffr\n","Documentation Specialist III","Fairfax, Virginia, United States, 22032",["B","2616437117"],"Work at Ampcus Inc","10 days ago","/jobs/2616437117-documentation-specialist-iii","/jobs?keyword=Ampcus+Inc","/jobs?location=Fairfax%2C+Virginia%2C+United+States%2C+22032","/jobs?keyword=Documentation+Specialist+III",{"_429":428,"_433":537,"_452":453,"_444":445,"_243":538,"_440":515,"_427":428,"_111":539,"_431":194,"_432":194,"_454":453,"_442":540,"_425":541,"_455":456,"_430":130,"_477":542,"_460":543,"_479":539,"_480":540,"_482":483,"_484":544,"_486":545},["D",1771768800000],"Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:

Service Desk Analyst

Location(s):

White plains, NY

Project Overview\nWe are seeking a highly motivated and skilled IT Service Desk Support Analyst to join our dynamic IT support team. This role involves professionally fielding service desk requests via telephone and email, documenting end user information, and resolving computer issues immediately. The analyst will escalate calls to appropriate IT support groups, troubleshoot various issues, provision mobile devices, and provide technical assistance to mobile device users. Additional responsibilities include distributing Iron Key Devices, performing password resets, and installing software during both regular and extended work hours. This comprehensive role demands a combination of strong customer service skills, technical proficiency, and the ability to effectively manage and support IT hardware, software, and mobile devices.

Job Functions & Responsibilities

Assist with projects such as end-of-life replacements and device recycling.\nProvide technical assistance for mobile devices.\nField service desk requests and document user information.\nResolve computer issues and escalate calls when necessary.\nSupport Iron Key Devices, video conferences, password resets, and software installations.\nSupporting Windows 10 & 11, MS 365 Products.\nTechnical troubleshooting and support for various devices and software.\nSkills

Customer service and technical support.\nAnalytical and mathematical abilities.\nProficiency with Microsoft Office products.\nCommunication and interpersonal skills.\nIndependent working ability.\nFamiliarity with mobile operating systems and MDM solutions.\nExperience with ITSM tools (preferably ServiceNow).\nExperience supporting iOS mobile devices and managing mobile accounts.\nProficiency with Microsoft Office 365 products.\nStrong mathematical and analytical abilities.\nExceptional communication and interpersonal skills.\nAbility to work independently.\nFamiliarity with Mobile Device Management (MDM) solutions and mobile operating systems.\nExperience with remote phone support and troubleshooting various hardware and software issues.\nEducation & Certifications

High school diploma with 5 years of experience in an analytical role, or an associate degree in Information Systems with 2 years of experience.\nMinimum 4 years of experience in IT support or technical roles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.\n","Service Desk Analyst","White Plains, New York, United States, 10606",["B","2664677465"],"5 days ago","/jobs/2664677465-service-desk-analyst","/jobs?location=White+Plains%2C+New+York%2C+United+States%2C+10606","/jobs?keyword=Service+Desk+Analyst",{"_429":428,"_433":547,"_452":453,"_444":548,"_243":549,"_440":550,"_427":428,"_111":551,"_431":194,"_432":194,"_454":453,"_442":443,"_425":552,"_455":553,"_430":130,"_477":554,"_460":555,"_479":551,"_480":443,"_482":556,"_484":485,"_486":557},["D",1771732800000],"Flash","Mobile Data Entry Specialist

Help us change the way the world parks\nParking isn't just about spaces

it's about creating seamless experiences, sustainable solutions, and smarter cities. At Flash, we're not just thinking about today's parking challenges; we're actively shaping the future of parking + charging. Join us in transforming the way the world parks.\nNow Hiring: Temporary Mobile Data Entry Specialists - Atlanta, GA Flexible Hours | Great for Extra Income | 1-2 Month Opportunity!\nLooking for a short-term gig that gets you out and about in Atlanta, GA? Flash is seeking Mobile Data Entry Specialists to help capture important parking data across the city!\nWhat You'll Do:

Visit multiple parking locations daily throughout the Atlanta area.\nCapture and record data and photos of specific parking-related items.\nUpload data via your phone or tablet into an organized spreadsheet.\nDrive to various locations, making this a great fit for someone who enjoys working independently!\nWhat We Offer:

Flexible work options

Part-time (3 days/week, 4-5 hours/day) to start. Could potentially turn into full-time for interested candidates. Competitive pay

Earn $15/hour while working on a unique, hands-on project. Eligible team members may receive an early performance-based wage increase as soon as two weeks after start date, based on measurable results and manager evaluation. Short-term commitment

1-2 months with potential for extension. Mileage reimbursement

We'll cover mileage between parking locations per our internal policy. Work on the go

Ideal for those who like variety and movement during their workday.\nWhat You'll Need:

A reliable personal vehicle (commuting to multiple locations required). A smartphone or tablet to capture and submit data. Strong attention to detail and ability to follow instructions. A self-motivated attitude

you'll be working independently!\nThis is a great gig for students, freelancers, or anyone looking for temporary work in Atlanta.\nInterested? Apply today and hit the road with us!

","Mobile Data Entry Specialist

Help us change the way the world parks\nParking isn't just about spaces

it's about creating seamless ...","Mobile Data Entry Specialist",["B","2659743579"],"Work at Flash","6 days ago","/jobs/2659743579-mobile-data-entry-specialist","/jobs?keyword=Flash","/jobs?keyword=Mobile+Data+Entry+Specialist",{"_429":428,"_433":559,"_452":453,"_444":560,"_243":561,"_440":562,"_427":428,"_111":563,"_431":194,"_432":194,"_454":453,"_442":443,"_425":564,"_455":565,"_430":127,"_477":554,"_460":566,"_479":563,"_480":443,"_482":567,"_484":485,"_486":568},["D",1771732800000],"Fluidra North America","Technical & Warranty Support Rep I

Fluidra is looking for a Technical & Warranty Support Rep I to join our team in Atlanta, GA.\nThe Technical & Warranty Support Rep I provides mechanical and electrical troubleshooting and installation assistance, warranty support, and general customer service via phone, email and chat software in accordance with Fluidra warranty and service guidelines. Responsible for completing Tier 1 level product training, in support of pool owner customers with technical product inquiries. Responsible for documenting all customer service interactions and processing orders for replacement parts as necessary.\nAdditionally, you will:\nProvide support to pool owner customers for inquiries surrounding troubleshooting, installation, warranty processes, and other Fluidra programs.\nResponsible for evaluating each non-warranty related accommodation thoroughly, and when necessary sending accommodations to customer, as well as tracking the dollars used in your individual discretionary non-warranty bucket to ensure allowance is not exceeded.\nReview and authorize warranty service work to be performed by independent service companies.\nAttend technical training classes in an effort to maintain current with troubleshooting products.\nWork with other team members to help achieve overall department goals and tasks.\nOther duties as assigned.\nWhat We Seek:\nMust be able to work in a fast-paced environment and have the ability to multi-task.\nMust take direction well, and follow instructions carefully, but also must be comfortable using common sense and personal judgment to help determine the validity of a warranty claim.\nAt least 6 months of \"hands on\" mechanical and electrical troubleshooting and/or repair experience desired.\nStrong written and verbal communication skills.\nMust have 2 years experience delivering customer service with a positive attitude and cheerful disposition.\nMust be able to type 50 WPM.\nPossess a technical aptitude with an electrical or mechanical background.\nPreferred:\nExperience with Oracle EBS a plus.\nPool and Spa Industry experience.\nCall center experience.\nProficiency with MS Office tools.\nEducation:\nHigh school diploma or equivalent\nWhat We Offer:\n2 weeks of paid vacation\n11 paid Holidays\nFull range of health benefits including medical, dental & vision, short & long-term disability\n401(K) matching (100% of first 3% contributed, 50% of the next 2%)\nHealth and wellness programs / gym reimbursement\nEducational assistance up to $7,000 per year\nCompany sponsored FUN events!\nGenerous product discounts\nWho We Are:\nFluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry's most recognized and trusted brands: Polaris, Jandy, CMP, S.R. Smith, and Zodiac. We also sell products under the Cover Pools, iAquaLink, Grand Effects, Del and Nature names. With these combined resources we're able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.\nOur focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.\nDon't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

","Technical & Warranty Support Rep I

Fluidra is looking for a Technical & Warranty Support Rep I to join our team in Atlanta, GA.\nThe Techni...","Technical & Warranty Support Rep I",["B","2659746245"],"Work at Fluidra North America","/jobs/2659746245-technical-warranty-support-rep-i","/jobs?keyword=Fluidra+North+America","/jobs?keyword=Technical+%26+Warranty+Support+Rep+I","actionData","errors"]