Permit & Compliance Customer Service Representative
Copay is currently looking to hire a Permit & Compliance Customer Service Representative within our Over the Road Compliance Division. This position falls under our NAT line of business and is located in Nashville, TN. In this role, you will be responsible for processing various state, county, and city government permit requests from a specified customer base, taken via phone or online portal. You will report directly to the Customer Service Supervisor. As a Customer Service Representative, you will be expected to work in a hybrid environment. Copay will set you up for success by providing: Assigned workspace in Nashville Company-issued equipment Formal, hands-on training The responsibilities of the role will include: Processing and supporting customer orders and inquiries using efficient and effective routing methods while advising possible cost-saving opportunities Processing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system upon request, providing necessary information required by state governments to obtain approval for temporary Trip/Fuel or Oversize/Overweight permits using information provided during inbound telephone conversations with customers Handling direct phone inquiries, effectively correcting individual errors, and completing follow-through on all application orders processed daily, ensuring timely delivery based on customer expectations/industry standards Resending previously issued permits and proactively calling customers to inform them of the status of their permit orders Qualifications & Skills: High School Diploma or equivalent is required 1+ years related customer service and call center experience Excellent communication skills, both verbal and written to properly communicate our service offerings and functionality Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with various departments and clients Ability to use, navigate, and route trips using online mapping systems such as Bing Maps, Google maps, etc. Benefits & Perks: Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer: Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
Copay is currently looking to hire a Permit & Compliance Customer Service Representative within our Over the Road Compliance Division. This position falls under our NAT line of business and is located in Nashville, TN. In this role, you will be responsible for processing various state, county, and city government permit requests from a specified customer base, taken via phone or online portal. You will report directly to the Customer Service Supervisor. As a Customer Service Representative, you will be expected to work in a hybrid environment. Copay will set you up for success by providing: Assigned workspace in Nashville Company-issued equipment Formal, hands-on training The responsibilities of the role will include: Processing and supporting customer orders and inquiries using efficient and effective routing methods while advising possible cost-saving opportunities Processing Trip/Fuel or Oversize/Overweight permits by entering applications into the permit processing system upon request, providing necessary information required by state governments to obtain approval for temporary Trip/Fuel or Oversize/Overweight permits using information provided during inbound telephone conversations with customers Handling direct phone inquiries, effectively correcting individual errors, and completing follow-through on all application orders processed daily, ensuring timely delivery based on customer expectations/industry standards Resending previously issued permits and proactively calling customers to inform them of the status of their permit orders Qualifications & Skills: High School Diploma or equivalent is required 1+ years related customer service and call center experience Excellent communication skills, both verbal and written to properly communicate our service offerings and functionality Superior customer service skills are required, with the ability to react quickly and decisively to resolve customer issues in a professional manner Proficient phone and computer skills; Ability to answer and manage inbound calls, make outbound calls, and work with various departments and clients Ability to use, navigate, and route trips using online mapping systems such as Bing Maps, Google maps, etc. Benefits & Perks: Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer: Copay is an Equal Opportunity Employer. Copay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency