Customer Service Rep
Elmhurst, IL, US Contact Center High School or equivalent Part Time, Temporary $18/hr Experienced (Non-Manager) On-site Manufacturing - Other First Shift (Day) Kelly Services is seeking an experienced Customer Service Rep in Elmhurst, IL. This job consists of working every Saturday and Sunday, 7am-5:30pm. You will not work Mon-Fri. This is a contract to hire opportunity, meaning you will get hired directly after 4-6 months, depending on your performance and attendance. Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate. Pay: $18/hr. Hours: Every Saturday and Sunday, 7am
5:30pm (will not work Mon-Fri) Job Summary: Provide real-time management of maintenance and project service calls to ensure that technicians are as efficient as possible, and that customer SLAs are met to the greatest extent possible with existing Field Service staffing. The objective of this role is to ensure customer satisfaction and Field efficiency, and at the same time eliminate the day-to-day call management workload from the District Manager. Essential Functions/Key Responsibilities: Monitor service and project calls for assigned region, reassign calls based on SLA requirements, technician availability, and technician location. Demonstrate understanding of assigned territory such that reassignment of calls can be effectively handled based on technician's current location. Answer customer escalations for assigned region, coordinating with Service Technicians and District Managers. Alert District Manager of at-risk SLAs and service issues that cannot be resolved. Document service call actions in Service Center system. Work with the District Managers in assigned region to understand technician and overall region objectives and desired targets/results for technician efficiency and customer satisfaction. Perform call management functions to contribute to these overall objectives and targets. Education and Experience: High school diploma or GED. Prior customer service or equivalent problem-solving experience required. Effective use of Microsoft applications including Windows, Outlook, Excel, and Word. What are the perks? Job stability Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Lots of room to grow. Interested candidates can reply to this ad, or send their updated resume to spisana@kellyservices.com. Can also call Nancy at 630-506-8757.
Elmhurst, IL, US Contact Center High School or equivalent Part Time, Temporary $18/hr Experienced (Non-Manager) On-site Manufacturing - Other First Shift (Day) Kelly Services is seeking an experienced Customer Service Rep in Elmhurst, IL. This job consists of working every Saturday and Sunday, 7am-5:30pm. You will not work Mon-Fri. This is a contract to hire opportunity, meaning you will get hired directly after 4-6 months, depending on your performance and attendance. Our client is rapidly growing and offering advancement opportunities to help build your career and skillset. They offer a culture that is second to none, where you will immediately feel like part of this company. They are a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Our client offers an excellent training program, with an excellent internal promotion rate. Pay: $18/hr. Hours: Every Saturday and Sunday, 7am
5:30pm (will not work Mon-Fri) Job Summary: Provide real-time management of maintenance and project service calls to ensure that technicians are as efficient as possible, and that customer SLAs are met to the greatest extent possible with existing Field Service staffing. The objective of this role is to ensure customer satisfaction and Field efficiency, and at the same time eliminate the day-to-day call management workload from the District Manager. Essential Functions/Key Responsibilities: Monitor service and project calls for assigned region, reassign calls based on SLA requirements, technician availability, and technician location. Demonstrate understanding of assigned territory such that reassignment of calls can be effectively handled based on technician's current location. Answer customer escalations for assigned region, coordinating with Service Technicians and District Managers. Alert District Manager of at-risk SLAs and service issues that cannot be resolved. Document service call actions in Service Center system. Work with the District Managers in assigned region to understand technician and overall region objectives and desired targets/results for technician efficiency and customer satisfaction. Perform call management functions to contribute to these overall objectives and targets. Education and Experience: High school diploma or GED. Prior customer service or equivalent problem-solving experience required. Effective use of Microsoft applications including Windows, Outlook, Excel, and Word. What are the perks? Job stability Working for a company that values its employees, provides training, support, and tools to continuously grow skill set, ability, and success. Lots of room to grow. Interested candidates can reply to this ad, or send their updated resume to spisana@kellyservices.com. Can also call Nancy at 630-506-8757.