Customer Account Specialist
Superior Skilled Trades, Wilmington, Delaware, United States, 19805
Direct Hire: Customer Account Specialist
Looking for an experienced Customer Account Specialist in the Bear, DE area. The successful candidate must have demonstrated experience working with customers in a manufacturing or production-based environment. Salary Range: $55K - $65K Benefits: Medical, dental, vision, PTO, 401K, short-term disability, employee life Schedule: M - F, 8am - 5pm Role & Responsibilities
Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication Process orders from intake to invoicing for both domestic and international customers Open and maintain customer accounts and all relevant account information Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment, and transportation Maintain in-depth knowledge of existing product and material specifications Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution Appropriately communicate brand identity and corporate position at all times Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction Prepare weekly sales projections for management team Actively participate in customer forecasting with account managers Provide customer insight during annual budgeting process Participate in internal team discussions, meetings, and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions Education
Bachelor's degree in business administration or a related field. Equivalent work experience may be considered in lieu of a degree Experience
25 years of experience in customer service, account management, or sales support
ideally in the pharmaceutical, packaging, or manufacturing industries. Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus Technical Skills
Proficiency with ERP systems (e.g., SAP, Oracle). Strong Microsoft Office skills, especially Excel and Outlook. Familiarity with CRM software (e.g., Salesforce) is helpful
Looking for an experienced Customer Account Specialist in the Bear, DE area. The successful candidate must have demonstrated experience working with customers in a manufacturing or production-based environment. Salary Range: $55K - $65K Benefits: Medical, dental, vision, PTO, 401K, short-term disability, employee life Schedule: M - F, 8am - 5pm Role & Responsibilities
Extensive daily direct contact with customers to build sustainable relationships of trust through open and interactive communication Process orders from intake to invoicing for both domestic and international customers Open and maintain customer accounts and all relevant account information Assess and resolve any customer obstacles and/or disputes regarding availability, specification, pricing, invoicing, payment, and transportation Maintain in-depth knowledge of existing product and material specifications Active role in complaint handling which includes providing feedback and potential solutions to achieve timely resolution Appropriately communicate brand identity and corporate position at all times Maintain customer information regarding feedback on products and services, and compiles reports on overall customer satisfaction Prepare weekly sales projections for management team Actively participate in customer forecasting with account managers Provide customer insight during annual budgeting process Participate in internal team discussions, meetings, and activities in a constructive way by bringing customer knowledge and proposed solutions to these discussions Education
Bachelor's degree in business administration or a related field. Equivalent work experience may be considered in lieu of a degree Experience
25 years of experience in customer service, account management, or sales support
ideally in the pharmaceutical, packaging, or manufacturing industries. Experience working with cGMP (Current Good Manufacturing Practice) environments is a plus Technical Skills
Proficiency with ERP systems (e.g., SAP, Oracle). Strong Microsoft Office skills, especially Excel and Outlook. Familiarity with CRM software (e.g., Salesforce) is helpful