Oem Customer Care Administrator
The OEM Customer Care Administrator is a primary point of contact for CIVCO's original equipment manufacturer (OEM) customers. OEM accounts are strategically important to CIVCO's business and represent a key driver of company revenue. Examples of OEM accounts include Siemens, GE, Philips, Teleflex, most of whom have a domestic and international presence with multiple ordering sites around the world (North America, Europe, Asia Pacific). This position is responsible for coordinating daily sales and communication activities while building and maintaining relationships with these strategic accounts. Additionally, the associate works interactively with various departments in the company to support projects and promote CIVCO products with the OEM. Key duties and responsibilities include the following (other duties may be assigned): Order Management Customer Care and Support Collaboration Product Portfolio Sales Forecasting and Analysis Product and Customer Vitality To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: High school diploma or general education degree (GED) and two to three years of related experience. Two-year associates degree preferred with one to two years related experience and/or training; or equivalent combination of education and experience. Other skills and abilities: Superior customer service and problem-solving skills High attention to detail and ability to monitor multiple customers Demonstrate excellent written and verbal communication skills Ability to effectively communicate in a multi-cultural, international customer environment Strong teamwork and organizational skills Ability to work multiple tasks and projects in a dynamic, fast-paced environment Proficient in PC use and Microsoft Office applications with excellent typing skills Regular attendance is required for the ability to complete all work Ability to work more than 40 hours per week (overtime) if needed based on business demand Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is located in a permanent or temporary laboratory location or production environment. Work may involve occasional exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. The noise level in the work environment is usually moderate.
The OEM Customer Care Administrator is a primary point of contact for CIVCO's original equipment manufacturer (OEM) customers. OEM accounts are strategically important to CIVCO's business and represent a key driver of company revenue. Examples of OEM accounts include Siemens, GE, Philips, Teleflex, most of whom have a domestic and international presence with multiple ordering sites around the world (North America, Europe, Asia Pacific). This position is responsible for coordinating daily sales and communication activities while building and maintaining relationships with these strategic accounts. Additionally, the associate works interactively with various departments in the company to support projects and promote CIVCO products with the OEM. Key duties and responsibilities include the following (other duties may be assigned): Order Management Customer Care and Support Collaboration Product Portfolio Sales Forecasting and Analysis Product and Customer Vitality To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience: High school diploma or general education degree (GED) and two to three years of related experience. Two-year associates degree preferred with one to two years related experience and/or training; or equivalent combination of education and experience. Other skills and abilities: Superior customer service and problem-solving skills High attention to detail and ability to monitor multiple customers Demonstrate excellent written and verbal communication skills Ability to effectively communicate in a multi-cultural, international customer environment Strong teamwork and organizational skills Ability to work multiple tasks and projects in a dynamic, fast-paced environment Proficient in PC use and Microsoft Office applications with excellent typing skills Regular attendance is required for the ability to complete all work Ability to work more than 40 hours per week (overtime) if needed based on business demand Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and color vision. Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is located in a permanent or temporary laboratory location or production environment. Work may involve occasional exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. The noise level in the work environment is usually moderate.