Customer Service Representative
Independence Corrugated, Seymour, Indiana, United States, 47274
Customer Service Representative
The Royal Group Seymour, a subsidiary of Schwarz Partners, currently has an exciting opportunity available for a Customer Service Representative in Seymour, IN. As a Customer Service Representative, you will be responsible for processing all incoming customer orders and maintaining customer information. You will also serve as liaison between production and sales representatives regarding customer orders. At The Royal Group, we are committed to our employees. We strive to foster a culture built on growth, values, and teamwork. Your hard work and dedication pays off. At TRG we pride ourselves on leading our industry in both employee and customer experience. Our culture and values are the core of our continued success. We strive to always exceed expectations and continuously improve to meet all commitments. We strive to grow our business with the same integrity and ingenuity we use to deliver our products, with sustainability and sales lift for our clients. We continually seek the best people combined with the most innovative software, machinery, and technology the industry has to offer. The Royal Group's mission is to provide value-added solutions to the most demanding customers. TRG requires the following skills and abilities: Excellent written and verbal communication skills Computer competence and working knowledge of equipment Ability to work independently High school diploma or equivalent Preferred that employees have prior work experience in the corrugated industry or other 2-4 years' work experience Strong organizational and time management skills Ability to multitask An energetic, motivated, and dependable worker that is dedicated to the job and team The ability to function as a mature, professional individual, who interacts positively with teammates The willingness to function effectively in a team environment and tackle any task required for the success of the team As a Customer Service Representative you will: Process customer orders that are received directly from customers or sales representative and confirm within 24 hours. Place orders timely for purchase of materials and supplies to be used in production (labels, foam, pallets, etc.) Write reports, correspondence, and emails clearly and effectively Quote re-run quantities for existing items and get updated pricing from vendors on items that are outsourced Track warehouse items to ensure availability and that agreed upon min/max levels are followed; maintain updated inventory lists for given customers Maintain customer files; ensure CAD spec and artwork are current and in item jacket Assist sales personnel as appropriate and assist in generating supplemental sales Look for opportunities to cross train and learn other functions of the business Document customer complaints and follow up with appropriate personnel; issue credit for returned product; send out customer satisfaction surveys each month Update job knowledge by participating in education opportunities Additional duties as assigned As an industry leader TRG offers: 52 weeks per year of job stability and opportunities for growth and career development! Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!) Paid holidays and vacation time! Unlimited opportunities for growth, training, and career advancement! A respectful, empowering, team-oriented, and employee-friendly environment! TRG truly values our employees as our greatest asset and we strive to support both you and your family at work and in life. If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team! All job offers are contingent upon a pre-employment drug test and background check. TRG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
The Royal Group Seymour, a subsidiary of Schwarz Partners, currently has an exciting opportunity available for a Customer Service Representative in Seymour, IN. As a Customer Service Representative, you will be responsible for processing all incoming customer orders and maintaining customer information. You will also serve as liaison between production and sales representatives regarding customer orders. At The Royal Group, we are committed to our employees. We strive to foster a culture built on growth, values, and teamwork. Your hard work and dedication pays off. At TRG we pride ourselves on leading our industry in both employee and customer experience. Our culture and values are the core of our continued success. We strive to always exceed expectations and continuously improve to meet all commitments. We strive to grow our business with the same integrity and ingenuity we use to deliver our products, with sustainability and sales lift for our clients. We continually seek the best people combined with the most innovative software, machinery, and technology the industry has to offer. The Royal Group's mission is to provide value-added solutions to the most demanding customers. TRG requires the following skills and abilities: Excellent written and verbal communication skills Computer competence and working knowledge of equipment Ability to work independently High school diploma or equivalent Preferred that employees have prior work experience in the corrugated industry or other 2-4 years' work experience Strong organizational and time management skills Ability to multitask An energetic, motivated, and dependable worker that is dedicated to the job and team The ability to function as a mature, professional individual, who interacts positively with teammates The willingness to function effectively in a team environment and tackle any task required for the success of the team As a Customer Service Representative you will: Process customer orders that are received directly from customers or sales representative and confirm within 24 hours. Place orders timely for purchase of materials and supplies to be used in production (labels, foam, pallets, etc.) Write reports, correspondence, and emails clearly and effectively Quote re-run quantities for existing items and get updated pricing from vendors on items that are outsourced Track warehouse items to ensure availability and that agreed upon min/max levels are followed; maintain updated inventory lists for given customers Maintain customer files; ensure CAD spec and artwork are current and in item jacket Assist sales personnel as appropriate and assist in generating supplemental sales Look for opportunities to cross train and learn other functions of the business Document customer complaints and follow up with appropriate personnel; issue credit for returned product; send out customer satisfaction surveys each month Update job knowledge by participating in education opportunities Additional duties as assigned As an industry leader TRG offers: 52 weeks per year of job stability and opportunities for growth and career development! Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!) Paid holidays and vacation time! Unlimited opportunities for growth, training, and career advancement! A respectful, empowering, team-oriented, and employee-friendly environment! TRG truly values our employees as our greatest asset and we strive to support both you and your family at work and in life. If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team! All job offers are contingent upon a pre-employment drug test and background check. TRG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.