Collections Specialist I
Schedule: Monday - Friday (40 hrs/wk) 8:00 AM - 4:30 PM Department: Finance - 135 Primary Purpose: The Accounts Receivable (A/R) Collections Specialist is responsible for managing and collecting outstanding balances from ARUP Clients. This role ensures timely reimbursement and maintains positive relationships with clients while adhering to the company's policy on DSO. The A/R Collections Specialist partners with sales, and Finance to support ARUP's financial performance and deliver excellent customer service. About ARUP: ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team. Essential Functions: Establish client contacts to ensure proper invoices delivery and secure timely payments. Review and manage accounts receivable aging reports to identify delinquent accounts. Contact clients to resolve outstanding balances and secure payment. Monthly research and follow-up on unresolved credits on assigned accounts. Collaborate with supervisor/lead on any account reaching 50 days+ aging. Partner with internal teams and the Supervisor of Accounts Receivable to resolve complex invoice issues. Collaborate with Supervisor/Lead on any account experiencing financial constraints. Communicate effectively with clients, Sales, and Client Services to clarify billing discrepancies. Calculate and apply interest to accounts that are past due. Follow all collections policies and procedures. Continued follow-up via email and phone calls for all overdue accounts. Record daily collection activity and status updates in A/R tracking systems. Ensure all actions are documented within company policies. Ensure compliance with HIPAA, and PHI requirements. Other duties as assigned. Physical and Other Requirements: Stooping: Bending body downward and forward by bending spine at the waist. Reaching: Extending hand(s) and arm(s) in any direction. Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. Communicate: Frequently communicate with others. PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies. ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance. Qualifications
Education
Required
High School Diploma or Equivalent or better. Experience
Required
1+ years of experience in Accounts Receivable and collections OR one (1) year of experience at ARUP working with Millennium Proficiency with Microsoft Office (Excel, Word, Outlook) Must pass a credit check Preferred
Basic computer skills and knowledge, with an emphasis on A/R billing 10-Key skills by touch
Schedule: Monday - Friday (40 hrs/wk) 8:00 AM - 4:30 PM Department: Finance - 135 Primary Purpose: The Accounts Receivable (A/R) Collections Specialist is responsible for managing and collecting outstanding balances from ARUP Clients. This role ensures timely reimbursement and maintains positive relationships with clients while adhering to the company's policy on DSO. The A/R Collections Specialist partners with sales, and Finance to support ARUP's financial performance and deliver excellent customer service. About ARUP: ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah. ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life. We never forget that there is a patient behind every specimen we receive. We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team. Essential Functions: Establish client contacts to ensure proper invoices delivery and secure timely payments. Review and manage accounts receivable aging reports to identify delinquent accounts. Contact clients to resolve outstanding balances and secure payment. Monthly research and follow-up on unresolved credits on assigned accounts. Collaborate with supervisor/lead on any account reaching 50 days+ aging. Partner with internal teams and the Supervisor of Accounts Receivable to resolve complex invoice issues. Collaborate with Supervisor/Lead on any account experiencing financial constraints. Communicate effectively with clients, Sales, and Client Services to clarify billing discrepancies. Calculate and apply interest to accounts that are past due. Follow all collections policies and procedures. Continued follow-up via email and phone calls for all overdue accounts. Record daily collection activity and status updates in A/R tracking systems. Ensure all actions are documented within company policies. Ensure compliance with HIPAA, and PHI requirements. Other duties as assigned. Physical and Other Requirements: Stooping: Bending body downward and forward by bending spine at the waist. Reaching: Extending hand(s) and arm(s) in any direction. Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc. Communicate: Frequently communicate with others. PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies. ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling. Vision: Having close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance. Qualifications
Education
Required
High School Diploma or Equivalent or better. Experience
Required
1+ years of experience in Accounts Receivable and collections OR one (1) year of experience at ARUP working with Millennium Proficiency with Microsoft Office (Excel, Word, Outlook) Must pass a credit check Preferred
Basic computer skills and knowledge, with an emphasis on A/R billing 10-Key skills by touch