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Salesforce Business Analyst

Diverse Lynx, Sunnyvale, California, United States, 94087

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Act as both a

Business Analyst

and

Salesforce Admin , gathering business requirements and configuring Salesforce to meet evolving needs. Manage and administer

Sales Cloud

and

Service Cloud

including user setup, security, roles, permissions, workflows, reports, and dashboards. Oversee

Pardot (Marketing Cloud Account Engagement)

for campaign setup, email automation, lead scoring, segmentation, and nurturing programs. Analyze business processes and recommend Salesforce-based solutions to improve efficiency and customer engagement. Create and maintain documentation, training materials, and conduct end-user training to drive adoption. Ensure data integrity, manage data imports/exports, and maintain synchronization between Sales Cloud and Pardot. Collaborate with cross-functional teams to support integrations and system enhancements. Stay current with Salesforce and Pardot releases, recommending new features and improvements.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.