
Retirement CX Strategist: Drive Customer-Centric Growth
Voya Financial, Inc., Hartford, Connecticut, us, 06112
A leading financial services firm is seeking a Customer Experience Strategist to own the customer experience strategy for a major line of business. This role involves developing a multi-year CX roadmap, leading cross-functional teams, and embedding customer-first initiatives throughout the organization. The ideal candidate will have over 10 years of experience in customer experience or business transformation, with a strong knowledge of the financial services industry and proven leadership skills. Competitive compensation and an array of benefits are offered.
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