Customer Service/Order Entry Representative
Cedar Crest Dairy, Hudsonville, Michigan, United States, 49426
Customer Service/Order Entry Representative
About Cedar Crest Dairy
About the role
The Customer Service / Order Entry Representative is responsible for accurate and timely order processing while delivering high levels of customer service. This role works closely with internal teams to support order fulfillment, resolve customer issues, and ensure a positive customer experience. The position requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.
Candidates with prior leadership experience or a desire to grow into a lead role will have opportunities for development as the team continues to evolve.
What you’ll do
Accurately enter and process customer orders in accordance with established cut-off times and procedures
Respond to customer inquiries regarding orders, product availability, pricing, delivery schedules, and account informati on
Assist with resolving order discrepancies, shortages, substitutions, and delivery issues, escalating when appropriate
Process order corrections, credits, and adjustments following company guidelines
Communicate clearly with sales, warehouse, transportation, and inventory teams to support accurate fulfillment and on-time delivery
Maintain high standards for order accuracy and customer satisfaction
Follow company policies, procedures, and service standards
Support team goals by managing workload efficiently and meeting daily deadlines
Participate in training and assist with the adoption of new tools, systems, and technologies, including AI-driven solutions
Identify process improvement opportunities and share feedback with leadership
Qualifications
High School Diploma (or equivalent); associate or bachelor’s degree preferred
2–4 years of customer service and/or order entry experience
Experience in distribution or a related industry preferred
Strong customer service and problem-solving skills
High attention to detail with the ability to balance accuracy and efficiency
Effective communication and collaboration skills
Proficiency with order management systems, CRM platforms, and Microsoft Office
Ability to manage multiple priorities in a fast-paced environment
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About the role
The Customer Service / Order Entry Representative is responsible for accurate and timely order processing while delivering high levels of customer service. This role works closely with internal teams to support order fulfillment, resolve customer issues, and ensure a positive customer experience. The position requires strong attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment.
Candidates with prior leadership experience or a desire to grow into a lead role will have opportunities for development as the team continues to evolve.
What you’ll do
Accurately enter and process customer orders in accordance with established cut-off times and procedures
Respond to customer inquiries regarding orders, product availability, pricing, delivery schedules, and account informati on
Assist with resolving order discrepancies, shortages, substitutions, and delivery issues, escalating when appropriate
Process order corrections, credits, and adjustments following company guidelines
Communicate clearly with sales, warehouse, transportation, and inventory teams to support accurate fulfillment and on-time delivery
Maintain high standards for order accuracy and customer satisfaction
Follow company policies, procedures, and service standards
Support team goals by managing workload efficiently and meeting daily deadlines
Participate in training and assist with the adoption of new tools, systems, and technologies, including AI-driven solutions
Identify process improvement opportunities and share feedback with leadership
Qualifications
High School Diploma (or equivalent); associate or bachelor’s degree preferred
2–4 years of customer service and/or order entry experience
Experience in distribution or a related industry preferred
Strong customer service and problem-solving skills
High attention to detail with the ability to balance accuracy and efficiency
Effective communication and collaboration skills
Proficiency with order management systems, CRM platforms, and Microsoft Office
Ability to manage multiple priorities in a fast-paced environment
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