Senior Service Marketing Consultant - Contracts
Caterpillar Inc., Peoria, Illinois, us, 61639
Job Description
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Career Area Product Support
Senior Service Marketing Consultant – Contracts As a Senior Service Marketing Consultant – Contracts, you will be accountable for all aspects of customer and Cat Dealer contracts for the Job Site Solutions (JSS) organization. As a vital part of Caterpillar’s services growth targets, JSS is establishing outcome‑based agreements that provide a differentiated customer experience. An important aspect of that differentiated experience is prompt, accurate, and high‑quality legal agreements. This role is all about teamwork, communication, cross‑functional collaboration, and process improvement.
Why This Role Is Exciting You’ll be stepping into a space where innovation isn’t just welcomed it’s required. JSS has recently invested in Caterpillar‑leading IT tools and processes to improve our capabilities and capacity in the contracts area. This role will have the freedom and responsibility to scale these improvements. If you are motivated by helping others excel in a dynamic environment, this role will feel like home.
What You Will Do
Collaborate with the JSS pricing team and commercial organization to draft high‑quality legal agreements for customers and Cat Dealers
Engage Cat process partners (Cat Financial, Legal, Business Resources, etc) to ensure contracts are accurate and meet enterprise policies and procedures
Scope and execute capability and capacity improvements into the Salesforce‑based JSS Contract Drafting Tool
Gather JSS fleet manager feedback and translate into contract enhancements and improvements
Key Skills
Customer Focus
Demonstrates strong direct customer and Cat Dealer‑facing experience, leveraging those interactions to understand needs and support aligned marketing strategies. Skilled in anticipating expectations and ensuring solutions reflect customer priorities.
Service Excellence
Applies customer service concepts and techniques to consistently meet or exceed expectations in both direct and indirect interactions. Demonstrates the ability to resolve issues effectively while maintaining a high standard of service.
Effective Communications
Shows a strong understanding of communication tools and techniques, applying them to clearly transmit and interpret ideas across diverse audiences. Skilled in adapting messaging to ensure alignment and shared understanding.
Problem Solving
Applies proven approaches and tools to recognize, anticipate, and resolve organizational or process challenges. Demonstrates the ability to evaluate alternatives and recommend effective, data‑supported solutions.
Relationship Management
Demonstrates knowledge of relationship‑management techniques to build and maintain productive working relationships with clients, vendors, and peers. Skilled in fostering collaboration and addressing concerns proactively.
Strategic Thinking
Applies big‑picture thinking to connect daily work with organizational priorities and long‑term goals. Demonstrates the ability to assess trends, identify key success factors, and recommend direction that supports strategic outcomes.
Top Candidates Will Also Have
Bachelor’s degree or equivalent industry experience.
Experience with commercial contracts
High business acumen and understanding of Caterpillar and Cat Dealer products, services, and capabilities
Experience with Salesforce
Process improvement experience or project‑based work (NPI, systems design, etc)
Additional Information The primary work location for this role is
Peoria, IL
with a requirement to work on‑site full‑time at a Caterpillar facility.
Domestic relocation assistance is available.
This position will require up to 10% travel.
Visa sponsorship, international assignments, or payroll transfers are
not
available for this role.
Posting date: 02/16/2026 - 03/02/2026
Summary Pay Range $128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part‑time employees
Posting Dates Any offer of employment is conditioned upon the successful completion of a drug screen.
Equal Opportunities Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr
Career Area Product Support
Senior Service Marketing Consultant – Contracts As a Senior Service Marketing Consultant – Contracts, you will be accountable for all aspects of customer and Cat Dealer contracts for the Job Site Solutions (JSS) organization. As a vital part of Caterpillar’s services growth targets, JSS is establishing outcome‑based agreements that provide a differentiated customer experience. An important aspect of that differentiated experience is prompt, accurate, and high‑quality legal agreements. This role is all about teamwork, communication, cross‑functional collaboration, and process improvement.
Why This Role Is Exciting You’ll be stepping into a space where innovation isn’t just welcomed it’s required. JSS has recently invested in Caterpillar‑leading IT tools and processes to improve our capabilities and capacity in the contracts area. This role will have the freedom and responsibility to scale these improvements. If you are motivated by helping others excel in a dynamic environment, this role will feel like home.
What You Will Do
Collaborate with the JSS pricing team and commercial organization to draft high‑quality legal agreements for customers and Cat Dealers
Engage Cat process partners (Cat Financial, Legal, Business Resources, etc) to ensure contracts are accurate and meet enterprise policies and procedures
Scope and execute capability and capacity improvements into the Salesforce‑based JSS Contract Drafting Tool
Gather JSS fleet manager feedback and translate into contract enhancements and improvements
Key Skills
Customer Focus
Demonstrates strong direct customer and Cat Dealer‑facing experience, leveraging those interactions to understand needs and support aligned marketing strategies. Skilled in anticipating expectations and ensuring solutions reflect customer priorities.
Service Excellence
Applies customer service concepts and techniques to consistently meet or exceed expectations in both direct and indirect interactions. Demonstrates the ability to resolve issues effectively while maintaining a high standard of service.
Effective Communications
Shows a strong understanding of communication tools and techniques, applying them to clearly transmit and interpret ideas across diverse audiences. Skilled in adapting messaging to ensure alignment and shared understanding.
Problem Solving
Applies proven approaches and tools to recognize, anticipate, and resolve organizational or process challenges. Demonstrates the ability to evaluate alternatives and recommend effective, data‑supported solutions.
Relationship Management
Demonstrates knowledge of relationship‑management techniques to build and maintain productive working relationships with clients, vendors, and peers. Skilled in fostering collaboration and addressing concerns proactively.
Strategic Thinking
Applies big‑picture thinking to connect daily work with organizational priorities and long‑term goals. Demonstrates the ability to assess trends, identify key success factors, and recommend direction that supports strategic outcomes.
Top Candidates Will Also Have
Bachelor’s degree or equivalent industry experience.
Experience with commercial contracts
High business acumen and understanding of Caterpillar and Cat Dealer products, services, and capabilities
Experience with Salesforce
Process improvement experience or project‑based work (NPI, systems design, etc)
Additional Information The primary work location for this role is
Peoria, IL
with a requirement to work on‑site full‑time at a Caterpillar facility.
Domestic relocation assistance is available.
This position will require up to 10% travel.
Visa sponsorship, international assignments, or payroll transfers are
not
available for this role.
Posting date: 02/16/2026 - 03/02/2026
Summary Pay Range $128,470.00 - $192,710.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits
Medical, dental, and vision benefits*
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part‑time employees
Posting Dates Any offer of employment is conditioned upon the successful completion of a drug screen.
Equal Opportunities Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr