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Technical Service Representative

MacDermidConnect, inc., Hartford, Connecticut, us, 06112

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Business Unit: MAES

Division: Advanced Interconnect Solutions - Circuitry Solutions

Challenge Yourself and Impact the Future! MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability and sustainability in electronic materials.

Our Expertise:

Wafer Level Solutions – Revolutionizing wafer fabrication processes for enhanced efficiency and performance

Semiconductor Assembly Solutions – Driving innovation in semiconductor assembly processes for unparalleled reliability

Circuitry Solutions – Tailored solutions to meet the dynamic demands of modern circuitry

Circuit Board Assembly Solutions – Elevating circuit board assembly processes for optimal performance

Film & Smart Surface Solutions – Transforming electronics with cutting‑edge materials and technologies for enhanced functionality and reliability

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

We strive to embody the five 'Elements of our Culture'—our '5C's': Challenge, Commit, Collaborate, Choose, and Care. These core values are the foundation of our organization which our employees embrace in their interactions with customers, colleagues and other stakeholders, to drive financial performance and create a rewarding work environment.

Who are we looking for? This position is open to all candidates living near Austin Texas and in possession of a driving license. Frequent travels to Arizona and Colorado will be expected in this role.

The position of Technical Support Representative will be responsible for the day‑to‑day engineering support for Printed Circuit Board fabricators using MacDermid Alpha's chemical processes. The successful candidate will help our customer base take full advantage of the benefits that are available through the proper application of our products. The position requires a proactive self‑starter that can work closely and independently with customers, the sales group, and MacDermid internal resources to ensure that customer expectations and company interests are served while helping to service and promote MacDermid Alpha's exclusive line of products.

What will you be doing?

Provide customers with on‑site process expertise, chemical change implementation, monitoring and hands‑on process control assistance for the manufacture of printed circuit boards

Understand and articulate PCB chemical functions and related process requirements to customers

Perform regular health checks and process audits for various production processes at customer sites, generate reports and review with end users

Assist with regular lab testing functions/analysis with customer lab personnel and provide training, when necessary, on best practice functions, tests and analysis

Troubleshoot and diagnose equipment and/or process problems and provide hands‑on support to correct problems and optimize customer manufacturing processes

Adhere to plant and corporate safety policies

May assist in other areas or perform other duties as required by fluctuating business needs

Coordinate daily activities with territory Account Manager and Business Director

Be an expert and steward for customer final product quality using MacDermid products

Identify opportunities for growth at all customer locations

Assist with monitoring and control of on‑hand inventory at customer sites

Who are you?

Strong understanding of chemistry and chemical interaction within the PCB manufacturing process

Willingness to travel within the assigned territory and periodically to accounts in the North America Eastern Region

Six Sigma knowledge would be good but not required; company training available

We understand that not all candidates may meet the requirements listed above. If you believe you have the skills and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

Excellent written and oral communication skills. Have a thorough understanding of the overall PCB business, and specifics in wet processing areas

Strong track record of navigating technically through complex organizations

Timely responses to the customer base, both in communication and on‑site visits

We are offering… As part of our team here, you will receive a competitive base salary, a generous performance‑related bonus plan, a 401(k) plan with company matching, Life Insurance, Medical Insurance, and 9 holidays. The typical base salary range for this position is anticipated to be between $85,000 and $120,000 annually.

Teamwork At Element Solutions Inc, you will be part of a highly collaborative culture that promotes continuous improvement through cross‑functional partnerships to achieve our mission.

Socially Responsible We care about what you care about. We respect the individual differences that make up our unique expanding organization. We prioritize both sustainability and social impact in both our business operations and our local communities through our various ESI Cares initiatives and the ESI Foundation.

Equal Opportunity Employer All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category applicable under federal, state and local laws.

Nearest Major Market: New Haven

Nearest Secondary Market: Hartford

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