Fuel Attendant/Customer Service Rep.
H&S Energy Group, White City, Oregon, United States, 97503
Overview
Position Summary
The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. This position ensures the safe and efficient operation of fuel dispensing, assists customers both inside and outside the store, and maintains a clean, safe, and welcoming environment. The role combines excellent customer service, fueling assistance, and adherence to company safety and operational standards.
Responsibilities And Duties
Customer Service & Sales : Greet all customers promptly and professionally, providing a welcoming and positive experience ("Welcome to H&S" / "Welcome to Chevron"). Deliver efficient, friendly, and accurate service at checkout and during fueling interactions. Communicate promotions, loyalty programs, and product recommendations to customers.
Fueling Operations & Safety : Safely operate fuel pumps and propane dispensers in compliance with all company, state, and federal safety regulations. Verify proper fuel types and pump markings to ensure accuracy and prevent contamination. Monitor fueling area for leaks, spills, or hazards; respond promptly and report any incidents to management. Follow all safety protocols, including emergency fuel shutoff procedures. Maintain required training and certifications related to fuel and propane handling.
Cash Handling & Register Operations : Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system. Perform cash counts, safe drops, and drawer balancing per company policy. Verify identification for restricted sales (alcohol, tobacco, lottery, or credit purchases). Ensure compliance with cash-handling and loss-prevention procedures.
Store & Fueling Area Maintenance : Keep both the interior and exterior areas of the station clean and well-maintained. Maintain fuel island supplies including squeegees, paper towels, and windshield cleaner. Clean and restock self-serve beverage and food stations, ensuring freshness and quality. Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways. Report maintenance issues, pump malfunctions, or safety hazards immediately.
Teamwork & Operational Support : Collaborate with team members to achieve store goals and maintain smooth operations. Assist with deliveries, stocking, and merchandise rotation. Support special projects or promotions as assigned by management. Follow all company policies, procedures, and operational standards.
Education And Work Experience
High school diploma or equivalent preferred
Previous experience in retail, fuel service, or customer service environment preferred
Basic understanding of fuel safety and compliance procedures preferred
Ability to complete propane training (as required by state/local regulation)
Skill Set
Strong customer service and communication skills
Safety-focused mindset with attention to detail
Ability to multitask and maintain organization in a fast-paced environment
Dependable, self-motivated, and able to follow direction
Basic computer and POS system proficiency
Ability to learn and apply fueling and safety procedures
Team-oriented attitude with flexibility for various duties
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and reaching throughout the shift
Ability to lift, carry, and move items up to 50 pounds
Exposure to outdoor weather conditions, including heat, cold, and rain
Regular exposure to fuel fumes and cleaning chemicals (PPE provided)
Must be able to work flexible hours, including evenings, weekends, and holidays
Must be able to communicate clearly in person and over the phone
Shift Details Shift Hours: 6am-10am
Shift Days: Monday-Friday
Number of Shifts per Week: 5
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The Fuel Attendant & Customer Service Representative supports the day-to-day operations of the store and fueling station. This position ensures the safe and efficient operation of fuel dispensing, assists customers both inside and outside the store, and maintains a clean, safe, and welcoming environment. The role combines excellent customer service, fueling assistance, and adherence to company safety and operational standards.
Responsibilities And Duties
Customer Service & Sales : Greet all customers promptly and professionally, providing a welcoming and positive experience ("Welcome to H&S" / "Welcome to Chevron"). Deliver efficient, friendly, and accurate service at checkout and during fueling interactions. Communicate promotions, loyalty programs, and product recommendations to customers.
Fueling Operations & Safety : Safely operate fuel pumps and propane dispensers in compliance with all company, state, and federal safety regulations. Verify proper fuel types and pump markings to ensure accuracy and prevent contamination. Monitor fueling area for leaks, spills, or hazards; respond promptly and report any incidents to management. Follow all safety protocols, including emergency fuel shutoff procedures. Maintain required training and certifications related to fuel and propane handling.
Cash Handling & Register Operations : Accurately process cash, credit, and debit transactions through the Point of Sale (POS) system. Perform cash counts, safe drops, and drawer balancing per company policy. Verify identification for restricted sales (alcohol, tobacco, lottery, or credit purchases). Ensure compliance with cash-handling and loss-prevention procedures.
Store & Fueling Area Maintenance : Keep both the interior and exterior areas of the station clean and well-maintained. Maintain fuel island supplies including squeegees, paper towels, and windshield cleaner. Clean and restock self-serve beverage and food stations, ensuring freshness and quality. Empty trash receptacles, sweep pump areas, and maintain restrooms and entryways. Report maintenance issues, pump malfunctions, or safety hazards immediately.
Teamwork & Operational Support : Collaborate with team members to achieve store goals and maintain smooth operations. Assist with deliveries, stocking, and merchandise rotation. Support special projects or promotions as assigned by management. Follow all company policies, procedures, and operational standards.
Education And Work Experience
High school diploma or equivalent preferred
Previous experience in retail, fuel service, or customer service environment preferred
Basic understanding of fuel safety and compliance procedures preferred
Ability to complete propane training (as required by state/local regulation)
Skill Set
Strong customer service and communication skills
Safety-focused mindset with attention to detail
Ability to multitask and maintain organization in a fast-paced environment
Dependable, self-motivated, and able to follow direction
Basic computer and POS system proficiency
Ability to learn and apply fueling and safety procedures
Team-oriented attitude with flexibility for various duties
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Frequent standing, walking, bending, and reaching throughout the shift
Ability to lift, carry, and move items up to 50 pounds
Exposure to outdoor weather conditions, including heat, cold, and rain
Regular exposure to fuel fumes and cleaning chemicals (PPE provided)
Must be able to work flexible hours, including evenings, weekends, and holidays
Must be able to communicate clearly in person and over the phone
Shift Details Shift Hours: 6am-10am
Shift Days: Monday-Friday
Number of Shifts per Week: 5
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