Outside Property Claim Representative - Moreno Valley, CA
VetJobs, Moreno Valley, California, United States, 92551
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance‑based cash incentive awards.
Salary Range : $67,000.00 – $110,600.00
What Is the Opportunity?
This role is eligible for a sign‑on bonus!
Location Requirement This position services Insureds/Agents in Riverside County. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include Riverside, Redlands, Jurupa Valley, Moreno Valley, Beaumont, Grand Terrace, Colton, Bloomington, Rialto, and surrounding areas.
Responsibilites
Under moderate supervision, this position is responsible for the handling of first‑party property claims including investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity.
Handles claims and other functional work involving one or more lines of business other than property (e.g., auto, workers’ compensation, premium audit, underwriting) may be required.
Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) while maintaining full compliance with internal and external quality standards and state‑specific regulations.
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer‑assisted estimates.
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first‑party property damage claims, including analysis of leases, contracts, by‑laws and other relevant documents.
Secures recorded or written statements as appropriate.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent judgment, computer‑assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
Negotiates with multiple constituents, i.e., contractors or insured’s representatives and conveys claim settlements within authority limits.
Writes denial letters, Reservation of Rights and other complex correspondence.
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
Meets all quality standards and expectations in accordance with the Knowledge Guides.
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with state regulations, where applicable.
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
Identifies and refers claims with Major Case Unit exposure to the manager.
Performs administrative functions such as expense accounts, time‑off reporting, etc. as required.
Provides multi‑line assistance in response to workforce management needs (e.g., claim handling for Auto, Workers’ Compensation, General Liability and other areas of the business as needed).
May provide mentoring and coaching to less experienced claim professionals.
May attend depositions, mediations, arbitrations, pre‑trials, trials and all other legal proceedings, as needed.
CAT Duty: This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
Must secure and maintain company credit card.
Must access and inspect all areas of a dwelling or structure, which is physically demanding (requires ability to carry, set up and climb a ladder weighing approximately 38‑49 pounds, walk on roofs, and enter tight spaces).
Perform other duties as assigned.
Qualifications
Bachelor’s Degree.
General knowledge of estimating system Xactimate.
Customer Service experience.
Interpersonal and customer service skills – Advanced.
Organizational and time‑management skills – Advanced.
Ability to work independently – Intermediate.
Judgment, analytical and decision‑making skills – Intermediate.
Negotiation skills – Intermediate.
Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively – Intermediate.
Investigative skills – Intermediate.
Ability to analyze and determine coverage – Intermediate.
Analyze and evaluate damages – Intermediate.
Resolve claims within settlement authority – Intermediate.
Valid passport.
High School Diploma or GED.
One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.
Valid driver’s license.
Additional Information
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required. License(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
On a rotational basis, engage in resolution desk technical work and resolution desk follow‑up call work.
Auto req ID: 465675BR.
Job Category: Claims.
City: Moreno Valley.
State: California.
Job Code: Ins Insurance.
Affiliate Sponsor: Travelers Insurance.
Salary Range: $60,000 – $75,000.
Benefits
Health Insurance: Eligible for coverage from the first day of employment for employees and eligible family members.
Retirement: Travelers matches 401(k) contributions dollar‑for‑dollar up to 5% of eligible pay, and offers a Pension Plan.
Paid Time Off: Minimum of 20 days PTO annually plus nine company holidays.
Wellness Program: Includes tools, discounts and resources; mental health program provides free professional counseling services, health coaching and other resources.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program.
#J-18808-Ljbffr
Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance‑based cash incentive awards.
Salary Range : $67,000.00 – $110,600.00
What Is the Opportunity?
This role is eligible for a sign‑on bonus!
Location Requirement This position services Insureds/Agents in Riverside County. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. Ideal locations include Riverside, Redlands, Jurupa Valley, Moreno Valley, Beaumont, Grand Terrace, Colton, Bloomington, Rialto, and surrounding areas.
Responsibilites
Under moderate supervision, this position is responsible for the handling of first‑party property claims including investigating, evaluating, estimating and negotiating to ensure optimal claim resolution for personal or business claims of moderate severity and complexity.
Handles claims and other functional work involving one or more lines of business other than property (e.g., auto, workers’ compensation, premium audit, underwriting) may be required.
Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) while maintaining full compliance with internal and external quality standards and state‑specific regulations.
Completes field inspection of losses including accurate scope of damages, photographs, written estimates and/or computer‑assisted estimates.
Investigates and evaluates all relevant facts to determine coverage, damages and liability of first‑party property damage claims, including analysis of leases, contracts, by‑laws and other relevant documents.
Secures recorded or written statements as appropriate.
Establishes timely and accurate claim and expense reserves.
Determines appropriate settlement amount based on independent judgment, computer‑assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters.
Negotiates with multiple constituents, i.e., contractors or insured’s representatives and conveys claim settlements within authority limits.
Writes denial letters, Reservation of Rights and other complex correspondence.
Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools.
Meets all quality standards and expectations in accordance with the Knowledge Guides.
Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures.
Manages file inventory to ensure timely resolution of cases.
Handles files in compliance with state regulations, where applicable.
Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners.
Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit.
Identifies and refers claims with Major Case Unit exposure to the manager.
Performs administrative functions such as expense accounts, time‑off reporting, etc. as required.
Provides multi‑line assistance in response to workforce management needs (e.g., claim handling for Auto, Workers’ Compensation, General Liability and other areas of the business as needed).
May provide mentoring and coaching to less experienced claim professionals.
May attend depositions, mediations, arbitrations, pre‑trials, trials and all other legal proceedings, as needed.
CAT Duty: This position will require participation in our Catastrophe Response Program, which could include deployment away for a minimum of 16 days (includes 2 travel days) to assist our customers in other states.
Must secure and maintain company credit card.
Must access and inspect all areas of a dwelling or structure, which is physically demanding (requires ability to carry, set up and climb a ladder weighing approximately 38‑49 pounds, walk on roofs, and enter tight spaces).
Perform other duties as assigned.
Qualifications
Bachelor’s Degree.
General knowledge of estimating system Xactimate.
Customer Service experience.
Interpersonal and customer service skills – Advanced.
Organizational and time‑management skills – Advanced.
Ability to work independently – Intermediate.
Judgment, analytical and decision‑making skills – Intermediate.
Negotiation skills – Intermediate.
Written, verbal and interpersonal communication skills including the ability to convey and receive information effectively – Intermediate.
Investigative skills – Intermediate.
Ability to analyze and determine coverage – Intermediate.
Analyze and evaluate damages – Intermediate.
Resolve claims within settlement authority – Intermediate.
Valid passport.
High School Diploma or GED.
One year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.
Valid driver’s license.
Additional Information
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required. License(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
On a rotational basis, engage in resolution desk technical work and resolution desk follow‑up call work.
Auto req ID: 465675BR.
Job Category: Claims.
City: Moreno Valley.
State: California.
Job Code: Ins Insurance.
Affiliate Sponsor: Travelers Insurance.
Salary Range: $60,000 – $75,000.
Benefits
Health Insurance: Eligible for coverage from the first day of employment for employees and eligible family members.
Retirement: Travelers matches 401(k) contributions dollar‑for‑dollar up to 5% of eligible pay, and offers a Pension Plan.
Paid Time Off: Minimum of 20 days PTO annually plus nine company holidays.
Wellness Program: Includes tools, discounts and resources; mental health program provides free professional counseling services, health coaching and other resources.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program.
#J-18808-Ljbffr