Company & Location
Caliber Living – Florence, AL
Community: Bellamy Florence
Job Details Position: Leasing Consultant Job Status: Full-time Job Type: Non‑exempt / Hourly Compensation: $13–$15 / hour Reports to: Community Manager or Leasing Manager
Position Summary The Leasing Consultant’s primary responsibility is to rent apartments to new prospects or current residents. The role includes assisting the Community Manager and Assistant Community Manager as directed.
Universal Competencies Service
Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
Customer and Quality Focus: Consistently works for customers and the company; cares about the quality of work and service provided.
Service Safety: Conducts daily activities so that safety for self and others is valued and observed; provides a safe atmosphere for customers and business partners.
Integrity
Professionalism: Demonstrates ethical behavior and honesty at all times.
Level of Dependability: Maintains punctuality and an acceptable attendance record; accepts responsibility for personal actions; willingness to adapt to changes in the organization.
Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don’t know.
Teamwork
Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.
Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.
Respect
Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.
Communication: Effectively communicates thoughts and concepts in a courteous manner to the direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.
Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co‑associates.
Financial Responsibility
Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.
Performance: Exhibits a well‑organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.
Fiscal Safety: Concerned for the financial well‑being of the company by compliance to safety procedure; awareness of liability concerns.
Fun
Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.
Job Specific Competencies
Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring the property, qualifying prospects, and closing the sale by obtaining a rental application and a deposit.
Visually inspect the entire property daily for cleanliness; inspect and touch up model units.
Process rental applications, obtain required documents, schedule move‑ins and prepare all lease file documents.
Maintain lease files per policy and procedure.
Accurately record traffic from all sources daily.
Convert a minimum of 30% of total traffic to leases.
Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow‑up contacts.
Assist with planning and implementation of community marketing plan to generate traffic.
Outreach marketing visits on a weekly basis; maintain leads and contacts.
Perform maintenance tasks such as picking trash, operating the trash compactor, carrying cleaning supplies, vacuuming, and cleaning apartments to resident‑ready standards.
Document all occurrences requiring the Community Director’s attention.
Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
Schedule and inspect apartments for turnkey service.
Receive and acknowledge resident notices and prepare files.
Assist in lease renewal procedure by:
Completing lease renewal print‑out and submitting to Community Director for approval.
Contacting each resident by phone at least 75 days before the end of the initial term.
Sending renewal letters to residents unreachable by phone.
Typing new leases and all applicable addendums.
Assemble move‑in packages.
Keep the market survey of competitor rates up to date monthly and visit competitors three times annually.
Keep all filing current.
Schedule guest apartment and clubhouse rentals.
Operate the office alarm system in conjunction with opening and closing the office.
Deliver thorough move‑in presentation to new residents.
Calculate daily rent, pro‑rata charges, late fees, and percentages (basic arithmetic skills required).
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
Maintain a complete clean and neat appearance; personal appearance must be clean and neat at all times according to Caliber policy.
Demonstrate customer service skills by treating residents, coworkers, supervisors and vendors with respect; answer questions calmly and openly; respond sensitively to concerns/complaints and exhibit a sense of urgency.
Assist the Community Director and Assistant Community Director with other tasks as required.
Comply with Caliber policies.
Embrace and execute the vision, mission, and beliefs of the Company.
Be punctual and present at work when scheduled.
Be flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
Additional duties as assigned.
Position Qualifications Education High school degree required; college degree preferred.
Skills & Abilities Excellent written and verbal communication skills for effective communication with residents, prospects, employees, peers, vendors, owners, etc.
Computer Skills Proficient with MS Word, MS Excel, MS Outlook, Entrada, and Google Suite.
Certificates & Licenses Valid driver’s license and current automobile insurance required. The position requires individuals to furnish their own reliable transportation.
Other Requirements Basic understanding of Federal, State and local Fair Housing laws.
Work Environment The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, meeting rooms, training rooms, residences and commercial vehicles. The work area is adequately lighted, heated, and ventilated. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.
#J-18808-Ljbffr
Job Details Position: Leasing Consultant Job Status: Full-time Job Type: Non‑exempt / Hourly Compensation: $13–$15 / hour Reports to: Community Manager or Leasing Manager
Position Summary The Leasing Consultant’s primary responsibility is to rent apartments to new prospects or current residents. The role includes assisting the Community Manager and Assistant Community Manager as directed.
Universal Competencies Service
Initiative: Maintains a proactive and positive mindset; is goal oriented and knows how to get results.
Customer and Quality Focus: Consistently works for customers and the company; cares about the quality of work and service provided.
Service Safety: Conducts daily activities so that safety for self and others is valued and observed; provides a safe atmosphere for customers and business partners.
Integrity
Professionalism: Demonstrates ethical behavior and honesty at all times.
Level of Dependability: Maintains punctuality and an acceptable attendance record; accepts responsibility for personal actions; willingness to adapt to changes in the organization.
Adherence to All Company Policies and Procedure: Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don’t know.
Teamwork
Cooperation: Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.
Cohesion: Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.
Respect
Adaptable: Creates an atmosphere that supports the open expression of ideas; is open and approachable.
Communication: Effectively communicates thoughts and concepts in a courteous manner to the direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.
Courtesy: Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co‑associates.
Financial Responsibility
Innovative: Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.
Performance: Exhibits a well‑organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.
Fiscal Safety: Concerned for the financial well‑being of the company by compliance to safety procedure; awareness of liability concerns.
Fun
Passion: Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.
Entrepreneurial Spirit: Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.
Job Specific Competencies
Perform all tasks related to renting apartment homes including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring the property, qualifying prospects, and closing the sale by obtaining a rental application and a deposit.
Visually inspect the entire property daily for cleanliness; inspect and touch up model units.
Process rental applications, obtain required documents, schedule move‑ins and prepare all lease file documents.
Maintain lease files per policy and procedure.
Accurately record traffic from all sources daily.
Convert a minimum of 30% of total traffic to leases.
Follow up with prospective residents including a phone call within 24 hours and a minimum of two additional follow‑up contacts.
Assist with planning and implementation of community marketing plan to generate traffic.
Outreach marketing visits on a weekly basis; maintain leads and contacts.
Perform maintenance tasks such as picking trash, operating the trash compactor, carrying cleaning supplies, vacuuming, and cleaning apartments to resident‑ready standards.
Document all occurrences requiring the Community Director’s attention.
Record resident service requests accurately and in detail to assist the service team in the timely completion of all requests.
Schedule and inspect apartments for turnkey service.
Receive and acknowledge resident notices and prepare files.
Assist in lease renewal procedure by:
Completing lease renewal print‑out and submitting to Community Director for approval.
Contacting each resident by phone at least 75 days before the end of the initial term.
Sending renewal letters to residents unreachable by phone.
Typing new leases and all applicable addendums.
Assemble move‑in packages.
Keep the market survey of competitor rates up to date monthly and visit competitors three times annually.
Keep all filing current.
Schedule guest apartment and clubhouse rentals.
Operate the office alarm system in conjunction with opening and closing the office.
Deliver thorough move‑in presentation to new residents.
Calculate daily rent, pro‑rata charges, late fees, and percentages (basic arithmetic skills required).
Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling.
Maintain a complete clean and neat appearance; personal appearance must be clean and neat at all times according to Caliber policy.
Demonstrate customer service skills by treating residents, coworkers, supervisors and vendors with respect; answer questions calmly and openly; respond sensitively to concerns/complaints and exhibit a sense of urgency.
Assist the Community Director and Assistant Community Director with other tasks as required.
Comply with Caliber policies.
Embrace and execute the vision, mission, and beliefs of the Company.
Be punctual and present at work when scheduled.
Be flexible with the work schedule, including availability to work weekends, evenings, and/or holidays.
Additional duties as assigned.
Position Qualifications Education High school degree required; college degree preferred.
Skills & Abilities Excellent written and verbal communication skills for effective communication with residents, prospects, employees, peers, vendors, owners, etc.
Computer Skills Proficient with MS Word, MS Excel, MS Outlook, Entrada, and Google Suite.
Certificates & Licenses Valid driver’s license and current automobile insurance required. The position requires individuals to furnish their own reliable transportation.
Other Requirements Basic understanding of Federal, State and local Fair Housing laws.
Work Environment The work environment involves everyday risks or discomforts that require normal safety precautions typical of offices, meeting rooms, training rooms, residences and commercial vehicles. The work area is adequately lighted, heated, and ventilated. On occasion, the incumbent may be exposed to dirty and/or hazardous conditions when inspecting vacated units.
#J-18808-Ljbffr