Sr. Specialist Customer Experience-Piscataway, NJ.
Agilex Fragrances, Piscataway, New Jersey, United States
Sr Specialist Customer Experience
Piscataway, NJ, US
We have an immediate opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customers and develop and sustain close customer relationships through the order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external customers.
Your Key Responsibilities
Administer day to day activities of customer order management
Display a customer‑centric attitude and proactively maintain strong customer relationships
Support the drive through digitalization by adopting processes/tools and delivering continuous improvement
Act as a single point of contact to resolve customer issues, ensuring engagement of relevant support as needed
Ensure clean and accurate data management and analysis
Proactively participate in CX Training Programs and manage self‑learning
We Offer
Empowerment to make meaningful contributions while upholding ethical standards
Recognition and celebration of your efforts and accomplishments
Opportunities for growth and advancement for those who embrace innovation and take initiative
Customer‑first approach, working with world‑renowned brands to turn ideas into impactful solutions
Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path
Dedication to creating better futures for customers, communities, people, and the planet
You Bring
Bachelor's Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
Understanding of Logistics/Operations and impact on fulfilling customer orders
Demonstrated ability to synthesize and identify priorities/specific issues with customers
Demonstrated ability to direct issues to correct internal stakeholders (e.g., QM, technical marketing team, sales management, etc.)
Salary: $54,300‑$73,000. Individual pay offered will be based on the applicant’s job‑related skills, experience, relevant education, or training, and primary work location.
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
At dsm‑firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day.
Because real progress only happens when we go beyond, together.
Inclusion, Belonging and Equal Opportunity Statement We welcome candidates from all backgrounds – no matter your gender, ethnicity, sexual orientation, or anything else that makes you you. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible.
Agency Statement We’re managing this search directly at dsm‑firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
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We have an immediate opening for Sr. Specialist Customer Experience in our Piscataway facility. Work directly with our customers and develop and sustain close customer relationships through the order fulfilment cycle. Use excellent communication skills to foster a healthy collaboration between internal and external customers.
Your Key Responsibilities
Administer day to day activities of customer order management
Display a customer‑centric attitude and proactively maintain strong customer relationships
Support the drive through digitalization by adopting processes/tools and delivering continuous improvement
Act as a single point of contact to resolve customer issues, ensuring engagement of relevant support as needed
Ensure clean and accurate data management and analysis
Proactively participate in CX Training Programs and manage self‑learning
We Offer
Empowerment to make meaningful contributions while upholding ethical standards
Recognition and celebration of your efforts and accomplishments
Opportunities for growth and advancement for those who embrace innovation and take initiative
Customer‑first approach, working with world‑renowned brands to turn ideas into impactful solutions
Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path
Dedication to creating better futures for customers, communities, people, and the planet
You Bring
Bachelor's Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
Understanding of Logistics/Operations and impact on fulfilling customer orders
Demonstrated ability to synthesize and identify priorities/specific issues with customers
Demonstrated ability to direct issues to correct internal stakeholders (e.g., QM, technical marketing team, sales management, etc.)
Salary: $54,300‑$73,000. Individual pay offered will be based on the applicant’s job‑related skills, experience, relevant education, or training, and primary work location.
In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
At dsm‑firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day.
Because real progress only happens when we go beyond, together.
Inclusion, Belonging and Equal Opportunity Statement We welcome candidates from all backgrounds – no matter your gender, ethnicity, sexual orientation, or anything else that makes you you. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible.
Agency Statement We’re managing this search directly at dsm‑firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.
#J-18808-Ljbffr