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Resident Manager

Douglas Elliman Property Management, New York, New York, us, 10261

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103 Central Park West Corporation is seeking an experienced Resident Manager to lead the operations of a 100-unit white glove cooperative located on the Upper West Side of Manhattan. 101 Central Park West is an elegant, full-service pre-war residential building.

Resident Manager 101 Central Park West has a unionized staff of 26, including 24-hour doormen, porters and two handymen. The Resident Manager (RM) is responsible for management of the staff and all aspects of the operation and maintenance of the building. The candidate must display high levels of integrity and energy, strong interpersonal skills and an unwavering dedication to delivering the highest level of safety, service and quality to residents.

Key Responsibilities

Day to day scheduling and management of staff (Service Employees International Union, Local 32 BJ)

Organizational management, including hiring new staff, training, supervision and performance management of existing staff and delegation of work as deemed appropriate

Complete facilities management:

Monitoring, assessing, and ensuring maintenance of the physical plant, including trouble‑shooting

Ensuring all necessary inspections are done and that permits and certificates are up to date

Working with the building’s outside engineers and architect to oversee apartment alterations

Management of complex capital projects and building repair programs

Communicating effectively with staff, shareholders, the Board and Management

Implementing and ensuring compliance with the co‑op’s policies and procedures

Managing operating expenses against an annual budget

Assisting in planning and forecasting for annual and long‑term budgeting

Maintaining proper documentation of activities or incidents at the building

Effective planning and execution for special events unique to the building’s location including but not limited to the NY Marathon and Thanksgiving Day Parade

Planning for and handling of emergencies in the event of accidents, security breaches or other incidents

Required Certifications

Boiler/Burner

Lead Paint Inspection

Standpipe Systems

Qualifications

BA/BS degree or similar certifications in a related field with strong academic credentials is preferred

At least 5 years of experience in a similar position

Demonstrated leadership and management skills

Ability to work well with all levels of staff, residents, the Board and the Managing Agent.

Experience in budgeting, invoice approval and expense management

Computer literate with an orientation towards applying relevant technologies to the building

Strong written and verbal communication skills

Ability to work flexible hours, including occasional weekend coverage

Knowledge of relevant Federal, State and Local Safety, Security, and other law/regulations

Additional information The RM will report to the DEPM Managing Agent, is employed on a salary exempt status and is accountable to the Board of Directors of the Cooperative. The RM will be expected to provide reports at monthly Board meetings and periodic reports to Board committees verbally or in writing. The RM should be thoroughly familiar with the House Rules, Union Collective Bargaining Agreement and policies of the Cooperative.

Compensation The RM position provides an attractive package of compensation based on experience and education including salary and a performance‑based bonus, as well as a full suite of benefits and a two bedroom apartment in the building.

References Provide 3 business references - include contact information.

To Apply Qualified candidates should email letter the DEPM Vice‑President/Managing Director, James K. Xanthos, at James.Xanthos@ellimanpm.com. Please include the position name in the subject of your email.

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