Automotive Claims Representative
At Percepta, we bring first‑class service across each market we support. As a
Automotive Claims Representative
in
Melbourne Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Ability to analyze repair shop claim information to determine contract coverage
Ability to speak confidently about extended service business products and prior approval process
Ability to utilize web based technical service information to complete the claim adjudication process
Excellent negotiation skills and consultative approach
Establish rapport and portray a knowledgeable and courteous impression to the caller
Excellent interpersonal skills in a team environment
Communicate and articulate in an effective manner both verbally and written
Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
Flexibility and adaptability in a fast‑paced environment
Ability to exercise independent judgment and decision making
Reasoning ability and logical thinking
What You Bring to the Role
High School Diploma or equivalent
Minimum 2‑3 year of customer service experience
Minimum 1‑year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
What You Can Expect
Hourly rate of 16.50
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes
Through use of technology and scripts listens to the callers’ requests, and provides appropriate levels of authorization in an efficient professional manner
Receive inbound calls from contract holders to verify contract coverage or review claim participation issues
Process prior approval request for repairs performed on company lease vehicles according to program guidelines
Verify cause of failure is covered under the service contract through the use of probing questions
Identify when a requested repair is covered under another warranty, service contract, improper previous repair or pre‑existing condition
Ask probing questions to obtain all pertinent claim information
Utilize web based automotive technical information to very repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage
Request additional information from the repair facility (digital photos, technical escalation or physical inspection) when automotive knowledge indicates the recommended repair may not be covered by the contract
Effectively negotiate part pricing and labor allowances when required
Communicate professional, grammatically correct verbal responses to customer concerns and inquiries
Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer’s contacts with the CRC
Identify and relay areas for improvement within the program and the CRC to the team leader
Escalate, as appropriate, identified customer inquiries and concerns
Meet or exceed all program specific performance metrics
Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results
Support and sustain a positive work environment that fosters team performance through own work and behavior
Be receptive to performance feedback and work on improving own skills
Help identify and resolve conflicts with sensitivity and tact.
Work on activities and/or projects as requested by Team Leader/Management.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility
– We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
– We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
– We take ownership and leave every process, person, and place better than we found it.
Win together
– We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
– We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their unique way.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
#J-18808-Ljbffr
At Percepta, we bring first‑class service across each market we support. As a
Automotive Claims Representative
in
Melbourne Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
Ability to analyze repair shop claim information to determine contract coverage
Ability to speak confidently about extended service business products and prior approval process
Ability to utilize web based technical service information to complete the claim adjudication process
Excellent negotiation skills and consultative approach
Establish rapport and portray a knowledgeable and courteous impression to the caller
Excellent interpersonal skills in a team environment
Communicate and articulate in an effective manner both verbally and written
Strong working knowledge of the Internet, computers, and software (MS Office products, Internet Explorer, etc.)
Flexibility and adaptability in a fast‑paced environment
Ability to exercise independent judgment and decision making
Reasoning ability and logical thinking
What You Bring to the Role
High School Diploma or equivalent
Minimum 2‑3 year of customer service experience
Minimum 1‑year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - preferred
What You Can Expect
Hourly rate of 16.50
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
A Bit More About Your Role
Receive inbound contacts (calls and web) from F/L dealerships, Competitive Make dealerships and independent repair facilities regarding extended service contract coverage and provides claims adjudication per contract terms and contact handling processes
Through use of technology and scripts listens to the callers’ requests, and provides appropriate levels of authorization in an efficient professional manner
Receive inbound calls from contract holders to verify contract coverage or review claim participation issues
Process prior approval request for repairs performed on company lease vehicles according to program guidelines
Verify cause of failure is covered under the service contract through the use of probing questions
Identify when a requested repair is covered under another warranty, service contract, improper previous repair or pre‑existing condition
Ask probing questions to obtain all pertinent claim information
Utilize web based automotive technical information to very repair procedures, labor time allowances and part pricing is consistent with recommended repairs and contract coverage
Request additional information from the repair facility (digital photos, technical escalation or physical inspection) when automotive knowledge indicates the recommended repair may not be covered by the contract
Effectively negotiate part pricing and labor allowances when required
Communicate professional, grammatically correct verbal responses to customer concerns and inquiries
Properly log all customer contacts into appropriate contact system, to allow for an accurate historical view of a customer’s contacts with the CRC
Identify and relay areas for improvement within the program and the CRC to the team leader
Escalate, as appropriate, identified customer inquiries and concerns
Meet or exceed all program specific performance metrics
Continuously improve call handling skills, systems knowledge, and communications skills, thus, enhancing customer satisfaction and service level results
Support and sustain a positive work environment that fosters team performance through own work and behavior
Be receptive to performance feedback and work on improving own skills
Help identify and resolve conflicts with sensitivity and tact.
Work on activities and/or projects as requested by Team Leader/Management.
About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Lead with humility
– We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
Service beyond self
– We serve others—clients, customers, and teammates—with care and integrity in every interaction.
Leave it better
– We take ownership and leave every process, person, and place better than we found it.
Win together
– We succeed as one—celebrating, supporting, and showing up for each other.
Deliver remarkable
– We go beyond expectations to create bold, meaningful moments that stand out.
Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspectives and allows every individual to bring value to the table in their unique way.
Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment.
#J-18808-Ljbffr