Position Overview
SCS Interiors is seeking an internal candidate for the
Sales Supervisor
role. This position provides leadership and oversight of the Account Managers and Billing Specialist while ensuring excellent customer service, accurate documentation and billing, and strong coordination between Sales, Production, and Quality.
This role is ideal for a team-oriented leader who enjoys auditing customer purchase orders and production job travelers, conducting process improvement exercises, collaborating with other departments, and working in a manufacturing environment. As the leader of our inside sales team, we are seeking someone dedicated to customer satisfaction and accuracy of paperwork, as these are crucial components to our department.
Key Responsibilities
Supervise and support Account Managers and Billing Specialist
Ensure accurate contract reviews, work orders, material ordering, and job travelers are completed by the team
Review orders, routing steps, and audit bill of materials
Ability to fill in for any team member as needed
Monitor open and past-due orders and ensure timely customer communication
Oversee invoicing, document retention, and unbilled shipments
Manage customer complaints and resolutions
Serve as liaison between Sales, Production, and Quality
Utilize ERP system daily to manage work orders, reports, and workflow
Attend daily Planning Meetings and collaborate cross-functionally
Hire, train, coach, and develop employees
Ensure the team has sufficient cross-training in place and up-to-date
Conduct performance evaluations and address performance concerns
Ensure training documentation and cross-training within the department
Participate in Safety, Quality, annual continuing education, and continuous improvement (Kaizen) initiatives
First Year Expectations
Become the subject matter expert for all direct reports
Excel at ERP use and functionality
Improve team order accuracy and reduce rework
Strengthen communication and coordination with Production teams
Use forecasting and demand planning to guide account managers on blanket POs
Increase depth of knowledge and cross-training for each team member
Improve customer return/rework resolutions
Learn relevant ISO 9001:2015 and FAA regulations
Track and present weekly & monthly team metrics
Qualifications
Minimum 2 years of supervisory experience or completion of applicable on-the-job training
Manufacturing environment experience preferred
Prior ERP or database system experience required
ISO, Kaizen or continuous improvement experience preferred
Strong attention to detail and organizational skills
Ability to adapt to changing priorities and deadlines
Strong communication and leadership skills
Ability to read CAD drawings / blueprints
Physical Requirements
Ability to sit, stand, and walk for extended periods
Ability to push/pull up to 25 lbs
Ability to reach, crouch, and use hands/fingers
Ability to see in color and communicate clearly in English
Ability to use Microsoft Office / Google Suite proficiently
Ability to use PCs, printers, and other technology standard with an office supervisory role
How To Apply Interested internal candidates should apply through
Paylocity
or contact
HR
with questions about the role.
Requirements
Two years of prior supervisory experience is required or completion of on-the-job training (OJT) with preference placed on prior experience within a manufacturing setting
Prior experience working with an ERP system or CRM database is required
Previous experience working with and implementing Kaizen principles is strongly preferred
#J-18808-Ljbffr
Sales Supervisor
role. This position provides leadership and oversight of the Account Managers and Billing Specialist while ensuring excellent customer service, accurate documentation and billing, and strong coordination between Sales, Production, and Quality.
This role is ideal for a team-oriented leader who enjoys auditing customer purchase orders and production job travelers, conducting process improvement exercises, collaborating with other departments, and working in a manufacturing environment. As the leader of our inside sales team, we are seeking someone dedicated to customer satisfaction and accuracy of paperwork, as these are crucial components to our department.
Key Responsibilities
Supervise and support Account Managers and Billing Specialist
Ensure accurate contract reviews, work orders, material ordering, and job travelers are completed by the team
Review orders, routing steps, and audit bill of materials
Ability to fill in for any team member as needed
Monitor open and past-due orders and ensure timely customer communication
Oversee invoicing, document retention, and unbilled shipments
Manage customer complaints and resolutions
Serve as liaison between Sales, Production, and Quality
Utilize ERP system daily to manage work orders, reports, and workflow
Attend daily Planning Meetings and collaborate cross-functionally
Hire, train, coach, and develop employees
Ensure the team has sufficient cross-training in place and up-to-date
Conduct performance evaluations and address performance concerns
Ensure training documentation and cross-training within the department
Participate in Safety, Quality, annual continuing education, and continuous improvement (Kaizen) initiatives
First Year Expectations
Become the subject matter expert for all direct reports
Excel at ERP use and functionality
Improve team order accuracy and reduce rework
Strengthen communication and coordination with Production teams
Use forecasting and demand planning to guide account managers on blanket POs
Increase depth of knowledge and cross-training for each team member
Improve customer return/rework resolutions
Learn relevant ISO 9001:2015 and FAA regulations
Track and present weekly & monthly team metrics
Qualifications
Minimum 2 years of supervisory experience or completion of applicable on-the-job training
Manufacturing environment experience preferred
Prior ERP or database system experience required
ISO, Kaizen or continuous improvement experience preferred
Strong attention to detail and organizational skills
Ability to adapt to changing priorities and deadlines
Strong communication and leadership skills
Ability to read CAD drawings / blueprints
Physical Requirements
Ability to sit, stand, and walk for extended periods
Ability to push/pull up to 25 lbs
Ability to reach, crouch, and use hands/fingers
Ability to see in color and communicate clearly in English
Ability to use Microsoft Office / Google Suite proficiently
Ability to use PCs, printers, and other technology standard with an office supervisory role
How To Apply Interested internal candidates should apply through
Paylocity
or contact
HR
with questions about the role.
Requirements
Two years of prior supervisory experience is required or completion of on-the-job training (OJT) with preference placed on prior experience within a manufacturing setting
Prior experience working with an ERP system or CRM database is required
Previous experience working with and implementing Kaizen principles is strongly preferred
#J-18808-Ljbffr