MKK Airport- Customer Service Agent (PT)
Southern Airways Corporation, Kualapuu, Hawaii, us, 96757
Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.
Job Title:
Airport Customer Service Agent – customer service & ramp Department:
Customer Service Reports To:
Station Manager FLSA Status:
Non-Exempt
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in guests, handling luggage, booking/re-booking flights, and assisting with guest loading/unloading. It is also responsible for all ramp duties in our smaller stations.
Key Responsibilities
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in guests; safely loading and unloading guests
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry‑on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
This position does not directly supervise others
Requirements Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co‑workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail‑oriented and self‑motivated
Qualifications Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10‑year background check and pre‑employment drug screen
At least 18 years of age
Authorized to work in the United States
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements Level 2
Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical Requirements
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
Activity Sitting: 5% Standing: 70% Walking: 25% 100%
Machines and Equipment Used Machines, Equipment, Tools – Approximate % of Time: Varied: 100%
Degree of Hand‑Eye Coordination Required Computer: Varies Phone: Varies Photocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on‑the‑job” travel, including commuting to regular work locations: less than 5%
Benefits
Competitive Salary: Attractive compensation package based on experience.
Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short‑term disability, pet insurance, health savings accounts, company‑paid life insurance and a retirement/401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
Generous PTO plus paid holidays throughout the calendar year.
Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
Flight tickets at a significant discount
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
#J-18808-Ljbffr
Job Title:
Airport Customer Service Agent – customer service & ramp Department:
Customer Service Reports To:
Station Manager FLSA Status:
Non-Exempt
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in guests, handling luggage, booking/re-booking flights, and assisting with guest loading/unloading. It is also responsible for all ramp duties in our smaller stations.
Key Responsibilities
Ensuring FAA, Airline and airport regulations are followed
Enforcing safety/security measures and protecting sensitive zones
Creating and modifying reservations
Checking in guests; safely loading and unloading guests
Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
Reviewing baggage tags for accuracy
Providing information on arrival and departure times, boarding procedures, carry‑on regulations and seating arrangements
Making announcements over a public address system
Processing credit card payments
Directing aircraft parking and dispatch on the ramp
After training, towing aircraft to proper parking positions on the ramp
Maintaining work area and mechanical equipment in proper order
This position does not directly supervise others
Requirements Knowledge, Skills & Abilities:
Excellent written and verbal communication skills
Able to read, write and speak English effectively
Able to maintain eye contact when speaking with customers
Professional in appearance and manner
Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
Courteous in all interactions
Able to interact effectively with passengers, co‑workers and management
Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
Ability to diffuse stressful situations
Detail‑oriented and self‑motivated
Qualifications Education:
High school diploma or equivalent
Miscellaneous Requirements:
Valid driver’s license and reliable transportation
Computer skills – ability to learn reservation and phone systems, proficient with a PC
Basic math abilities
Ability to work within a 24/7 operation including holidays
Ability to pass 10‑year background check and pre‑employment drug screen
At least 18 years of age
Authorized to work in the United States
Work Experience:
Prefer at least 1 year of prior customer service experience
Mental Requirements Level 2
Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical Requirements
Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time
Must be able to stand for extended periods of time
Must be able to work in all weather conditions and in confined spaces
Must have sufficient vision and ability to safely perform the essential functions of the position.
Must be able to meet all physical requirements related to aircraft weight limitations before and during employment.
Activity Sitting: 5% Standing: 70% Walking: 25% 100%
Machines and Equipment Used Machines, Equipment, Tools – Approximate % of Time: Varied: 100%
Degree of Hand‑Eye Coordination Required Computer: Varies Phone: Varies Photocopier, fax machine: Varies
Approximate percentage of time incumbent spends in “on‑the‑job” travel, including commuting to regular work locations: less than 5%
Benefits
Competitive Salary: Attractive compensation package based on experience.
Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short‑term disability, pet insurance, health savings accounts, company‑paid life insurance and a retirement/401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
Generous PTO plus paid holidays throughout the calendar year.
Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
Flight tickets at a significant discount
Discounts on hotels and resorts
Car rentals at reduced rates
Discounted cruises
At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Surf Air Mobility participates in E-Verify.
#J-18808-Ljbffr